Was there twice in the last month. First trip, brought friends, they loved the food but the service was embarrassing. We gave up ordering wine. Evening ordering a beer was a challenge. Never could figure out who was serving us exactly, except the water bearer, who was consistent
Second trip, it got much worse. Went with the server recommendations, Mistake. Can't remember what I had, they weren't memorable but not bad. Same episode in ordering wine. House red was also loaded with sediment, I'm assuming sulfates but they did replace. Seemed that wine and beer orders took way to long to fill and only after you kind of stare someone down did they remember what you already told them. Interestingly no water bearer, hence no water refills. Apparently there was much staff commotion around the bar and in the parking lot. Our server left for 15 minutes and was mostly interested in a person in a car in the parking out front. Interesting 2 other tables of people arrived and independently left without ordering. People don't like to be ignored.
Both times the bill included the 18% tip. I didn't have the audacity to request a reduction but unfortunately, the restaurant has had the last $ out of me, my wife, my children and my friends. I'm not going back until new management in place.
The restaurant needs management in the front of the house. The food is actually pretty good. The bartender could have been the manager as he seemed to do nothing but polish glasses and laugh at the help. The owner who I have met several times needs to get the staff problem fixed. But he isn't around to talk to. One might have though the staff would have taken a lesson from him, he always used to work the room.
May I recommend the taxi ride to Coconut Grove, the food is almost as good but the service is entirely on another level, well worth the trip.
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