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“Cockroaches!!!!”

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BEST WESTERN Cocoa Beach Hotel & Suites
Ranked #9 of 31 Hotels in Cocoa Beach
Certificate of Excellence
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Cockroaches!!!!”
2 of 5 bubbles Reviewed August 7, 2012

We stayed the night on 8/7. During the evening, we noticed a few cockroaches in the bathroom. It was about 10 pm and we tried to call the desk. After it rang 15 times, we figured we were on our own! The next morning, when we turned on the bathroom light, at least 50 roaches of various size scampered every direction. It was like a horror movie! There were also roaches outside the bathroom on the outer sink area. I can't recommend a roach-infested hotel.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnsheila1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,425 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Winter Haven, Florida
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed August 7, 2012

We stayed for the weekend and enjoyed this hotel very much. The rooms were clean and the property also. We were checked in by Stanley who was very friendly and informative. The hotel is located right by the Pier for easy walking. The beach is very nice and clean. We stayed on the 3rd floor in the tower building which doesnt really give you a view of the ocean. Next time we will stay know that we would like a higher room. The pool area is very clean and they even have a handicap chair into the pool. The only problem we encountered was going to the pool bar at 6:10 and rudely told that they close a 6:00, on the check in sheet we were given it stated 8:00.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bigmomma61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 4, 2012

Check in was quick and easy. Stanley was great. I't is alway great to have a cheerful person working at the desk. The room was clean. The view was wonderful. The beach was clean and not crowded. The breakfast was good and there were plenty of seats there.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna34746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 3, 2012

We stayed one night at the Best Western on the 5th floor of the tower block directly overlooking the beach , we were greeted by Stanley on the front desk who was charming and polite .
The room was clean and tidy , the bathroom was also clean . There were coffee making facilities , a microwave and a fridge , the beds were large and comfortable .
There are two pools we only used the one nearest the beach it was very good .. the beach was fantastic and so were the staff who manned the beach umbrellas and loungers ..

Room Tip: ask for beach front 5th or 6th floor amazing view
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank milero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronx, New York
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed August 1, 2012

So I read the mixed reviews but still decided to stay in this hotel because of it. I guess my expectations are higher because I didn't understand the mixed reviewed until I arrived. The hotel from the outside appears normal and the lobby appears updated but the rooms, pools, exercise room and overall property are in desperate need of modifications. The highlight was the breakfast which thankfully was in the building where we were staying in because the space would become overcrowded very fast for such a large property. The exercise room was a joke, outdated and broken equipment, no weights and machines were neglected. The staff didn't even know where to direct us when we asked where the gym was. The lobby in the suite tower smelled like raid every day and the elevator seemed like an old freight elevator that took a long time for five floors and had no air circulating in it. We stayed in a suite where the balcony door was old and heavy that it required two of us to open it. However, the staff were nice and when our fridge was leaking they came immediately and corrected the issue. The beach was dirty and not appealing.

Room Tip: The Cocoa Beach Pier is dirty and not worth the stay.
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adivinadora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review, August 3, 2012
Thank you for taking the time to share your review about our hotel. I think that you would be please and excited to know we are starting an multi-million dollar renovation on September 5th to update many aspects of our property. This is being discreetly done so that our guest experience remains a strong one. But there is no denying the WOW factor it will bring.

Yes compared to today's ultra modern boutique type hotels such as a Hyatt Place, Cambria Suites or Marriotts we are more traditional. We have a great staff, cleanliness, grounds and pool, and just an overall great hotel and we are a great value. And now, the renovation will make it even better. We love our place as clean affordable alternative in today's economy. A place where you can get basic good quality accommodations, an awesome free breakfast, location right on the ocean for still under $100. You won't get that at any of those other brands that charge 50-75% more for the 8 throw pillows and trendy sculpture on your dresser.

We hope when you come back to the area you check out our face lift as our very good hotel is getting even better!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 27, 2012 via mobile

Stayed in ocean view suite. Had to pay extra for this, but certainly worth it. Great breakfast and housekeeping kept the room clean & well stocked. Two things could be better: 1. Laundry room in ocean tower needs a chair so you can comfortably wait for laundry to finish; 2. Bkfst was in another building. I felt a little uncomfortable walking to bkfst by myself before daylight (like to eat at 6am).

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texastravelfan1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed July 27, 2012

This is a good choice for a moderately priced beachfront hotel in Cocoa Beach. The rooms are very clean, the beds were very comfortable and the staff was friendly. The bathrooms could use some updating (the tub faucet kept falling off) and our room wasn't ready until nearly 5pm. I would stay here again, but I would request a room on the 2nd floor. The rooms are not well soundproofed.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Cocoa Beach Hotel & Suites

Property: BEST WESTERN Cocoa Beach Hotel & Suites
Address: 5600 N Atlantic Ave, Cocoa Beach, FL 32931-3920 (Formerly BEST WESTERN Ocean Beach Hotel & Suites)
Phone Number:
Location: United States > Florida > Brevard County > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Cocoa Beach
#9 Romantic Hotel in Cocoa Beach
#11 Business Hotel in Cocoa Beach
#12 Family Hotel in Cocoa Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Cocoa Beach Hotel & Suites 2.5*
Number of rooms: 229
Official Description (provided by the hotel):
We are Cocoa Beach's premiere oceanfront hotel! We are the closest beachfront hotel to the Port and immediately next to the famous Cocoa Beach Pier Shops and Dining. We are minutes from exciting Florida attractions; a number one choice for vacationing families and couples! Welcome to the ultimate destination for the Space Coast with close proximity to Kennedy Space Center and all major highways to Orlando. You can truly unpack once and see it all! ... more   less 
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Also Known As:
Best Western Cocoa Beach
Cocoa Beach Best Western

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