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“Renovated, great staff, fewer services” 4 of 5 bubbles
Review of Hilton Cocoa Beach Oceanfront

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Hilton Cocoa Beach Oceanfront
Ranked #5 of 31 Hotels in Cocoa Beach
Certificate of Excellence
Wisconsin
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Renovated, great staff, fewer services”
4 of 5 bubbles Reviewed March 14, 2014

We stayed here in mid-March. I also stayed here two years ago. From the other reviews they must have just finished their remodeling. We found all the hotel to be up and running. The pool was open and there was a little splash pad for kids. Our room was updated as well. The outdoor deck was also redone since I was there last, with a tiki bar and lots of room for sunning and sitting. I was there for a conference, but we stayed an extra day just to catch some more sun before heading back north for a few more weeks of this year's long winter. I found the big plus to be the staff, everyone was friendly and helpful. We ate two lunches, a breakfast and a dinner at the restaurant or outside on the deck. The food was very good. Fish well prepared at dinner, good sandwiches at lunch, and a nice frittata and a unique egg and caramelized bacon sandwich for breakfast. The breakfast buffet is nothing special at all, and not worth the $17 they charge so we skipped it. Prices on other food was okay. Dinner was around 18 per person, but you could go higher for some of the dishes, breakfast dishes were around 12 and the sandwiches at lunch also around 12. The conference staff did an excellent job with set up and support. My only complaint is that the fitness center is small, a bike, two ellipticals, two treadmills and some weights. And Life Fitness equipment rather than the Precors at most Hiltons. No spa, either. However, we enjoyed our stay - and the beach is right there. Good views from almost every room. Next door is a county park that has a little nature path that is nice. And once again, the beach is right there.

Room Tip: The quietest rooms are on the side away from the deck, but it shuts down fairly early. Those rooms...
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  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Press-on-regardless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 25, 2014
Thank you for taking the time to share your comments regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.

Our team members play an essential role to our success; therefore, I was happy to learn you were satisfied with the service you received. I will share your remarks with the appropriate department director.

I am sorry you felt the breakfast buffet pricing was too high. We certainly try to provide our product and services at an affordable rate. It is guests like you who help us reassess our method of operation and make changes as necessary. The positive comments we are receiving is proving our guest satisfaction scores are on the rise.

Once again, thank you for your comments. Please come back and see the changes we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,137 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Washington, the State
Level Contributor
411 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed March 13, 2014

Location is the biggest plus of this Hilton. The pool was supposed to be ready in February, however, it was not in March. Also no steam room or sauna. No Hilton Honors Lounge. The restaurant was deserted - not a good sign. No bible in our room, however, we found 2 condoms in the bathroom - - - what is the message here? The staff was helpful, especially the door man who recommended the "Florida Fresh Grille" for a wonderful dinner.

Room Tip: Try a room on the highest floor for a better view of the beach.
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank simivalley1699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 25, 2014
Thank you for taking the time to share your experience. I appreciate your candid comments and your flexibility as we undergo some necessary growing pains.

The Housekeeping Director has been informed of your find in the guest room bathroom. Normally, the housekeepers are very careful to remove items left behind by previous guests. Measures will be taken to assure this does not occur in the future.

I am happy to inform you the pool has opened as well as our pool deck tiki bar. The positive comments we are receiving is proving our guest satisfaction scores are on the rise.

Please be assured I will continue to listen to guest concerns and make changes where necessary. Hopefully, you will choose to visit with us again and see the changes we have made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dripping Springs, United States
1 review
4 of 5 bubbles Reviewed March 10, 2014

I love the outside deck near the bar. Pool is under construction and so is most of the hotel. Some noise from construction but nothing too bad. Staff and service are outstanding. We will be back. We also checked out some local attractions and found a wonderful local restaurant call Maine-ly Lobster. Very fresh and so delicious.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jami D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 25, 2014
I appreciate your remarks and thank you for your flexibility as we undergo some necessary renovations. Your comments will be remembered as we remain very mindful of guest comfort during this process.

I was happy to learn the service you received exceeded your expectations. In the midst of our renovations, it appears our staff is living up to the Hilton Brand Promise to assure every guest feels cared for, valued and respected. Be assured we will continue to strive to show our guests how much we appreciate their patronage.

As our renovations are nearing completion, hopefully, you will come back to see the changes we have made. Once again, thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange Park, Florida
Level Contributor
133 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
3 of 5 bubbles Reviewed March 9, 2014

This is an aging 1960's property with a split personality. It purports to be an upscale full service hotel. In the 1960's it probably was a truly upscale property providing accommodation to the aerospace executives visiting the area. Today's customers are Spring Breakers and families catching a cruise at Port Canaveral.

The front desk staff was snooty and less than helpful. The room had sealed windows, and a noisy air system. On the other hand, the sofa was comfortable and the flat screen worked.

We didn't try the overpriced restaurant for either dinner or breakfast, but did take a look at the menu, which was less than exciting. There is a new outdoor tiki bar with a beach view that looked nice. (For dinner, go five blocks north to Florida Fresh Grille for some of the best seafood you will ever get.) There was a cooler counter in the lobby which appeared to have served as some sort of pastry or breakfast service area in the past. Not in service. Mysterious banks of conference tables in the lobby area.

This place is not up to the Hilton standard and should probably be re-branded to fit its aging nondescript present, instead of its 1960s history. It's not a Hilton.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank FairfaxBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 25, 2014
We appreciate your remarks and thank you for your flexibility as we undergo some necessary renovations. The comments we received have reinforced our commitment to provide an upscale and modern facility. Please accept our sincerest apologies for any discomfort this may have caused you.

Our team members play an essential role to our success; therefore, I was concerned to learn you were dissatisfied with the service you received. The Front Desk Manager has been made aware of your comments and necessary steps will be taken to prevent this from occurring in the future.

I am sorry you felt our food prices were too high. We certainly try to provide our product and services at an affordable rate. I will certainly share your opinion with the appropriate department director.

Bw assurred your comments will be remembered as we remain very mindful of guest comfort and satisfaction during their stay. Hopefully, you will choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trinity
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

Very friendly, helpful staff. Great fitness center overlooking ocean. Rooms was a very nice size and had an awesome view of the ocean!! Room service was ok food but very friendly staff. Lobby was under renovations but it loos like it will really be great when completed. I will stay here again and would recommend this to others!!

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 25, 2014
We appreciate your remarks and thank you for your flexibility as we undergo some necessary growing pains. Please know we have attempted to remain very mindful of guest comfort during the renovation process.

I was happy to learn you received great service from my staff. Your comments will be shared with the appropriate department directors.

Hopefully, you will have the opportunity to visit with us again and see the changes we have made. Once again, thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, GA, United States
1 review
5 of 5 bubbles Reviewed March 8, 2014

We only stayed one night before our cruise and everything was wonderful! The beds were amazing and the bathroom was very clean (always my too biggest concerns)!! They were doing some work on the lobby but they waited until a reasonable time to start and we heard very little noise even standing in the lobby! The only complaint I have is that we didn't have to see more of it!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Danieal & Racha... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, General Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 25, 2014
Thank you for taking the time to share your comments regarding your stay at the Hilton Cocoa Beach Oceanfront. It is very important to us to receive feedback regarding our guests' experience.

I was happy to learn you had a restful night and you enjoyed your visit with us. I hope you will choose to stay with us again in the near future so you can see the changes we have made.

Once again, thank you for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 6, 2014

Hoten under renovation, I didn't know when booking. Power went off twice in one evening, toilet never stopped running, we thought was fixed and kept running after next time in use. TV didn't work after power outages so we called desk, took 3 calls to get an answer, finally they told us how to reset TV, pool was not working. I saw maintenance in hall and he said that he would get there when he got building reset from power outage but with multiple outages, he never got there. I read online that this trouble with keeping power had happened in weeks prior.

  • Stayed March 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jaxmeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debra G, Front Office Manager at Hilton Cocoa Beach Oceanfront, responded to this review, March 10, 2014
We appreciate your feedback regarding your stay with us and apologize for the inconvenience caused by our current renovation construction. While we're glad we could help fix the electricity and we're working with our staff and the construction crew to ensure minimal disruptions to our guests. We hope we can invite you back once our renovations are complete and gather your new feedback.

Kind Regards,
Dee Lopez
dee.lopez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cocoa Beach Oceanfront

Property: Hilton Cocoa Beach Oceanfront
Address: 1550 North Atlantic Avenue, Cocoa Beach, FL 32931-3268
Phone Number:
Location: United States > Florida > Brevard County > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Cocoa Beach
#6 Business Hotel in Cocoa Beach
#10 Family Hotel in Cocoa Beach
#11 Romantic Hotel in Cocoa Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Cocoa Beach Oceanfront 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Welcome to the Hilton Cocoa Beach Oceanfront hotel, featuring 295 modern guest rooms and suites where a beautiful sandy beach is just steps away. Enjoy an array of hotel services and amenities such as surfing lessons, boogie board rental, golf, tennis, deep-sea fishing, and our popular 10,000 sq/ft oceanfront pool deck with an 1,800 sq/ft covered Tiki bar offering seasonal entertainment. Our hotel features an outdoor pool with a fire pit and an outdoor grill, fully equipped fitness center, 24-hour business center, 10,000 sq/ft of meeting space for 500 guests, and completely renovated restaurant and lounge. Stay with us and enjoy a variety of attractions located near our Cocoa Beach hotel, visit Kennedy Space Center, The Brevard Zoo, Cocoa Beach Pier, Space Coast Stadium, or simply relax and unwind in our hotel before or after your cruise from Port Canaveral - just minutes away. ... more   less 
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Also Known As:
Hilton Cocoa Beach Oceanfront Hotel Cocoa Beach
Hilton Hotel Cocoa Beach
Cocoa Beach Hilton

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