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“Outstanding Service!”

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Four Points by Sheraton Cocoa Beach
Ranked #11 of 31 Hotels in Cocoa Beach
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding Service!”
Reviewed February 5, 2014

On our recent trip to Cocoa Beach, FL we had advance reservations at the Four Points by Sheraton and were welcomed warmly by the staff at their unique property. However we found our needs had changed since the reservation was made and the hotel could not accommodate our current situation. Rather than dismiss our concerns Hotel Manager Sean, Desk personnel Kelsey and Nikki offered several alternatives and solutions to our issue. Then instead of saying here is what you could do, they took charge of the issue, made alternative arrangements for us at another property and most impressively followed up with us by phone the next day to see if all was well for us. This outstanding customer service and follow through will certainly encourage us to use a Sheraton property in future travels. Our happy stay at Cocoa Beach was due to their combined efforts – many thanks.

  • Stayed January 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, February 6, 2014
Wow Roger D. Thank you for your kind words. I am so happy to hear that everything worked out! I thank you for giving us the chance to make sure your stay in Cocoa Beach was fantastic. We hope to see you again soon!
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1,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
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English first
Cocoa, Florida
1 review
Reviewed February 4, 2014

This place has so many things to offer, but what made it really stand out was Naseer. We had originally planned on staying only two days but decided to books for the rest of the week due to this gentleman. He was helpful with finding attractions and things to do. he was also willing to go out of his way to make you feel like you were a vip.

The hotel was clean, and had a lot of thing right on site (starbucks, shark pit, cocoa beach store) .

I would recommend this to any friends and family coming through this area!!!!!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, February 6, 2014
Thank you James T!! We were so happy to have you as our guest. Naseer is a great asset to our team! See you next time!
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Portsmouth, New Hampshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 4, 2014

Although not on the beach, is only short 2 block walk away. The Shark Restaurant is basically just bar food, so avoid the fried shrimp and fried poppers. Fries were served luke warm, service was friendly but slow. The two complimentary waters per day were a plus but the $6 /night parking unexpected. Seems safe, and convenient walk to area restaurants (McDonald across street if going low budget).

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bel420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, February 6, 2014
Thank you Bel420 for reviewing our hotel. I'll talk to the Shark Pit regarding your issues. We hope that we see you again on your next trip to Cocoa Beach!
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Casselberry, Florida
2 reviews
Reviewed February 3, 2014

This is one of our favorite hotels. All the staff, especially Julie and Kelsey treated us like royalty. We get upgrades if available, extra perks for not using maid service and check-in bonus points. It is the only hotel we know of where we get the choice of ocean view or Surf shop interior view. We can't wait to come back. They also have separate bins for recycling.

Room Tip: If you want a cool experience, request an interior window which overlooks the surf shop. Very fun.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ARmand A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, February 6, 2014
Thank you ARmand A.....wow your FAVORITE HOTEL! I will pass on your good words to Julie and Kelsey. We are so lucky to have them on our team! See you next time.
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Vancouver, Canada
Level Contributor
95 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed February 2, 2014

Booked here for 2 nights while visiting friends in the area. Chose the hotel specifically to collect SPG points.

The hotel is OK. Noting spectacular.

The front desk people were incredibly friendly and helpful engaged.

There was an SPG checkin sign but no specific area.

The room was decent. We had an upgrade to an oddly arranged junior suite room. The TV was difficult to view from either side of the suite. The room was generally clean. The pillows provided were very soft and difficult to sleep on if you were used to a firmer pillow.

The room did not come with a safe which is a major issue in these days of technology. The air conditioning unit was loud and improperly sized for the room - echoing other reviewers comments. An HVAC engineer may be able to help with simple solutions.

Parking was $6.00 per day extra.

A block or so from the water.

The on-site Starbucks was nice but it was the only option for breakfast. A shame with a full kitchen right there. Lots of other food choices close by.

Over a decent stay and would likely stay again if I was in the area.

Room Tip: Ask for a room not facing the atrium.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BCtraveler44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, February 6, 2014
Thank you BCtraveler44 for reviewing our hotel. We hope to see you again on your next trip to Cocoa Beach!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Mississippi
Level Contributor
486 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed January 27, 2014

We won a Priceline bid for this hotel to stay the night before our Disney cruise. We were not disappointed a bit. The hotel is very "cool" in its appearance and layout. The public areas are very attractive and having the shark tank and surf shop on premises was very nice. The rooms were very clean and attractive. The staff was incredibly friendly! Would return again!

Room Tip: Ask for something away from the elevators.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, January 31, 2014
Thanks David S! We hope you make us your next pre-cruise stay again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 26, 2014 via mobile

Stayed here for two nights whilst visiting the space centre. The bedrooms were immaculate & the staff were polite & helpful from Naseer on the reception to the very helpful cleaning guys. Ideal place to stay for visiting NASA...Will be back next year for certain !!

Stayed January 2014, traveled with friends
Helpful?
2 Thank Nisirian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeanArcher2013, General Manager at Four Points by Sheraton Cocoa Beach, responded to this review, January 31, 2014
Thanks for the great comments! We hope to see you in Cocoa Beach again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Cocoa Beach

Property: Four Points by Sheraton Cocoa Beach
Address: 4001 N Atlantic Ave, Cocoa Beach, FL 32931-3507
Phone Number:
Location: United States > Florida > Brevard County > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Cocoa Beach
#7 Family Hotel in Cocoa Beach
#8 Romantic Hotel in Cocoa Beach
#9 On the Beach Hotel in Cocoa Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Cocoa Beach 3*
Number of rooms: 75
Official Description (provided by the hotel):
Enjoy casual dining in the Shark Pit Bar & Grill, under our 50 foot skylight atrium & 40 foot water wall. Watch sharks & tropical fish in our 5,600 gallon saltwater aquarium, or our 13 Plasma HDTVs. ... more   less 
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Also Known As:
4 Points By Sheraton Cocoa Beach
Four Points By Sheraton Cocoa Beach Hotel Cocoa Beach
Sheraton Cocoa Beach
Four Points Cocoa Beach
Cocoa Beach Four Points
Cocoa Beach Sheraton
Four Points Sheraton Cocoa Beach

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