I'm not sure if the previous reviewers are relatives of the owners or what, but nothing like the experience we had. We reserved what looked like a nice oceanside room on-line. Upon arriving, first and foremost, we were overcharged for the room. We put a $100 deposit down on the room booking on-line. Hernando charged us full price for the room, not giving us credit for the deposit, which apperantly went to their on-line booking agent. VERY DECEPTIVE!! Even worse than that, this additional amount in dispute, which was initially deducted at check-in from our total due, was subsequently charged back to our credit card without our authorization (come to find out at check-out). I didn't think that was legal?? We only stayed 2 nights and ended up paying $50 per night more than the going rate for the room. We voiced our dispute with this whole mess with rates and charges, but with the unauthorized charge, we ended up paying everything they wanted. This is the only real contact we had with Hernando or Joeseph...taking more money from us. Real nice customer service!! In fact, we were the only people staying in any of the oceanside rooms. The room we had would have just sat empty along with all of the others if we had not stayed. Nice way to accomodate your guests. Would rather risk letting the room sit empty than accomodate us.
The place itself looked more like an old motel that was painted yellow than an up-to-date Inn of any kind. The building seemed old, but looked recently remodeled inside. The room we stayed in was nice in appearance and the view was spectacular, the only bright spots of our stay. We did have trouble with the plumbing on several occassions. One of the tubs did not drain, and one of the toilets was broke. A plumber was called and both were eventually fixed. There was a horrible sulfer/rotten egg smell that came from the hot water in the master bath. We could not use the hot water in that room for our entire stay.
I won't be back, and would not recommend staying here. The view was great, only if you were in one of the upstairs rooms. Facility, hospitality, lack of customer service/accomdating attitude not worth the $300-400 per night, or more which we paid.
- Official Description (provided by the hotel):
- Beach Place Guesthouses is located on the south end of Cocoa Beach in the middle of a residential neighborhood, providing a peaceful environment for your family. Restaurants, nightlife and art galleries are minutes from our 17 guesthouses. Our guesthouses possess soothing colors; relaxing atmosphere along with all of the amenities of home. All guesthouses are steps from the beach. Three ocean view decks. Hammocks, over-sized lounges and wood burning fireplaces are here to rejuvenate your spirit. Relax and gather with family and friends on one of the beautiful pergolas all year long! BBQ grills are plentiful throughout the grounds for your dining pleasure! For your beach comfort, we have colorful beach chairs, umbrellas and beach towels. Every one of our guesthouses has a unique view of peaceful surroundings. ... more less
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- Also Known As:
- Beach Place Guesthouses Hotel Cocoa Beach