I read most of the reviews, it seems most people had problems booking. I had no such issue, as I used the internet which is an easier route than trying to call people. The address listed was the correct address and there was a group that was supposed to be at the same time as us and they never showed up, yet the captain waited 15 minutes for them, despite the booking that says you must arrive on time. Once we were out by the sand bar they stop near we were an arms reach from quite a few manatees and several feet from dolphins jumping in the water. No company can assure you will be able to touch a wild animal because that is exactly what they are, wild animals, under no human control. We had a wonderful time and would definitely go again. Lastly, the only time I dealt with the company in person or via phone was at the boat dock and I found them very friendly and accommodating. The reason to "not bother the ladies at the dock," is because they are not a part of the company and would therefore have no information for you. However, a company rep waits at the picnic tables to check you in, collect money and talk until your scheduled departure time. They then take a picture of the group prior to leaving so you have a group picture free of charge. Honestly, I believe the bad reviews are from people who can't take simple direction and can not use the internet properly to book an excursion, they never actually took the dolphin tour. Thanks for a great time dolphin tours. I look forward to bringing more family next time.
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