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Courtyard Cocoa Beach Cape Canaveral
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Reviews (1,117)
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Reviewed July 10, 2014

We stayed here on June 5, 2014. Lobby area very modern, dining area has cozy booths with small flat screen TVs. Dining area menu offers variety and the food is excellent. Had a great time visiting with bartenders Diane and Rita in the lobby bar, both very friendly and informative about the area. Our room was comfortable and very clean.

Room Tip: Corner king bed rooms have sitting area and are very spacious.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
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Thank Sherry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

As a Marriott Rewards Member since 1990, planned a 2-night stay at this hotel for my wife's surprise birthday trip! After a busy full day, we returned to the Courtyard! We planned to shower, freshen-up and enjoy our birthday dinner reservation. Everything had to be cancelled because we could not re-enter our room until it was too late & discovered bed not made, no new towels, no soap, no coffee, etc.! There is not enough space here to go into all the gory details! Handling with Mgr. on Duty proved fruitless as it was suggested we take our business elsewhere. Rest assured our relatives, friends and neighbors will also take that advice and make another "Choice".

Room Tip: Request ocean view; however, Emerald Seas condo buildings block a goodly portion of the Atlantic Ocean.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Courtyard Cocoa Beach Cape Canaveral, responded to this reviewResponded July 11, 2014

Dear CrasherwalLex,

I apologize that your were not please with your recent stay at our hotel. Please know that is not our guest's typical experience and I am truly sorry. Our gesture to offer to find alternate accommodations for you was a sincere one since it was clear to us that we were not living up to your expectations. We own and operate another Marriott just a couple of miles away, and thought perhaps you might be more comfortable there. Again, I apologize if that invitation was mis-interpreted. It is our intention to make every guest's experience a pleasant one. Please know that your concerns will be shared with our staff and thank you for taking the time to let us know about your stay.
Sincerely,
Tom Williamson, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

We stayed here July 1-4th. We had such a great time.
The lobby area is very nice. Computers, lounge areas, tvs, restaurant, Starbucks. All very modern and inviting.

The pool area was nice as well. Shaded covered areas, as well as spots in the sun. Very refreshing after a day at the beach, or an evening relaxing. Lots of families, but not unusually loud or annoying.

The walk to the beach wasn't bad at all. Maybe 3-5 minutes. Once there, you can rent chairs and umbrellas. We got the deluxe package which was 2 chairs and an umbrella for $32 dollars. They set it up for you. No lugging things around. We also rented boogie boards for the kids. The beach itself is amazing. Warm water, clean, and very enjoyable.

The restaurant had decent food, although there are many great places close by to try. A NY Pizza delivers and was fantastic.

The rooms were just average. They were clean, with a balcony. Room was on the fourth floor, but no real view. Oceanside, but couldn't really see much of the ocean.
We weren't in the room much, so that was fine.

The front desk was helpful with arranging transportation from the airport, and suggesting places to eat. We got a late check out on our last day which was nice.

I enjoyed our stay, and would visit again.



Stayed: July 2014, traveled with family
1  Thank Breely22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

Stayed in this hotel one near pre Disney Cruise. It was generally fine and lived up to expectations for this type of hotel except my husband and I both found the bed very uncomfortable. It was too hard. My cousin and her family were staying in another room and did not have a good experience. They were given the wrong room then had to wait for an hour. The hotel room smelled like vomit. On the plus side the staff was extremely friendly and the bistro food was good for our late night dinner. The kids liked the pool area and proximity to the beach.

  • Stayed: June 2014, traveled with family
    • Value
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1  Thank Leepa1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Courtyard Cocoa Beach Cape Canaveral, responded to this reviewResponded July 8, 2014

Dear Leepa1965,

Thanks for your kind words about our extremely friendly staff, our pool area, and our Bistro food. Our beds are Marriott specified Jamison mattresses, I apologize if you did not find them to your liking. As to your cousin's experience, please apologize to them on my behalf. I will share their experience with our staff. This is not our normal standard, and while I cannot determine the exact circumstances surrounding their experience, as I said, I will share this with our staff to ensure that this type of thing does not happen in the future.
Thanks for taking the time to share you experience with us.
Sincerely,
Tom Williamson, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

Excellent Hotel & Staff. Wonderful Customer Service and Professional atmosphere. I want to address Sara Davis's(Front Dest) excellence in treating loyal Marriott guests. She has a master ability to treat every customer that walks in the door with professionalism and quality service. She is very sweet, friendly, and caring. Also, Joe Moseley at the bistro is loved by many Marriott guest at the hotel who are served by him at the bistro. He very knowledgeable with the menu and has a keen ability to accommodate every guest needs.

Room Tip: Suites are exceptionally comfortable( #716/715)
  • Stayed: July 2014, traveled on business
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1  Thank Carlo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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