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“Absolutely horrible service and room”
Review of Inn at Cocoa Beach

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Inn at Cocoa Beach
Ranked #1 of 31 Hotels in Cocoa Beach
Certificate of Excellence
Reviewed March 30, 2013

Two teenagers pluss my mother and god mother (who snores) were promised a 4 person room with ocean view over the phone three times.When we arrived we were stuck in a room with a view of the dumpsters which were overflowing with old mattresses and NO ocean view.Also,the 4 of us had 1 king bed and 1 twin pullout sofa that the springs were breaking through. Not to mention when we asked the desk for anything else politely, they refused to move us but yet charge us $200 extra for an extra person since it was only a 2 person room.Our porch lights did not work,and we had to get our own bathroom towels every day. After loving this place 5 previous times,I no longer recommend whats so ever.

  • Stayed: March 2013
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6  Thank sjsbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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646 - 652 of 948 reviews

Reviewed March 26, 2013

My girlfriend and I while on Spring Break from college stayed two nights here while we were road tripping from New York to Florida and back. The room itself was great, the bed was comfortable and overall no issues with the room itself.
We attended the complimentary Wine and Cheese Hour and were amazed at how rudely we were treated. When we arrived there was only one chair and the middle cushion of the couch. It took a few minutes for us to get a seat and then after we realized on person who was in a chair and didn't offer it to us was the hotel manager (he should be standing not the guests!). After we sat down we each had a glass of wine and some cheese, but immediately when we sat down the manager started explaining about how he hates college students and anyone under the age of 25. I am sorry that I fall into that criteria, but that glass of wine was my first drink, didn't have any the night before and didn't do anything to be put in the category of "obnoxious college kid." We each finished our wine without even being greeted by the manager and left because we were being criticized for something we couldn't control.
Then when checking out we had an issue with the desk. I called ahead to inquire about using a gift card on a package deal and the person I spoke with said that was completely fine and booked it for me. When we checked out the desk worker said we couldn't. I specifically called and asked, I wouldn't of stayed without the gift card. After about 10-15 minutes the desk worked got in touch with the manager who just said accept the gift card, but she told us at least 5 times that its not allowed. I'm sorry the first person was wrong, but if i was quoted one price it needs to be honored, discuss the problem later with the boss.
In the long run the hotel was great, just could use respectful workers. I would recommend this to an older person, but if your under the age of 25 beware, because the manager will criticize you for being a customer. Would have probably returned in the future, but with how the manager treated us, will probably go elsewhere.

  • Stayed: March 2013, traveled as a couple
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1  Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

We recently stayed at this property for 5 nights,, Our sons high school team was playing baseball in the area and we did not want to stay in the same hotel as his team.. We usually try to stay at a hotel that has a few more amenities then this one but Cocoa Beach has a shortage of 4 and 5 star properties...I thought the cost was a pricey for a standard room 170.00 a night but the hotel was sold out and i was told it was busy season. Our standard room was small but very clean and comfortable but the cherry on top was the oceanview private balcony that also overlooked the pool and the well tended landscaping. We spent as much time as we could with a glass of wine enjoying this feature. Really lovely common rooms, wine and cheese every evening at five and complimentary breakfast in a stunning indoor/outdoor breakfast room added to the charm of this hotel...they made you feel like you really were their GUESTS. Only negative was it would have been nice to have a little variation of the breakfast menu and a young inexperience night desk attendant was unable to correct a problem for us and we had to wait for manager to attend to it in the morning( we were given a room with a wrong size bed). I would highly recommend this weel taken care of property..

Room Tip: 2nd floor standards was perfect for most things!!
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  • Stayed: March 2013, traveled as a couple
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Thank bobolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

I have been here many times, this last trip was disappointing. The chipped toilet seat-yuk-c'mon replace it. The room didn't seem very clean-black hair on our sheets the first night. We had a beautiful balcony but when we sat in the rocking chairs we got black/green dirt all over us. The sheets were worn out and when it got cold there was no blanket just a very thin coverlet. Even with all of these issues we still managed to enjoy this beautiful place-Please step it up you have so much going for your place.

  • Stayed: March 2013, traveled as a couple
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1  Thank florchid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

We just returned from our second visit to this wonderful little spot. Right on the beach and only an hour from Orlando and 30 mins from the Space Centre. It's more like a B&B than a hotel in many ways. Wine and cheese social hour every day from 5 to 6 and breakfast in their large dining area. Resident parrots, finches and 2 lovely dogs make it feel very homey. Owner operated and the owner is very often there or accessible if needed. The staff is wonderful and the rooms are lovely. Each room seems to be decorated differently. We were in a Pool View room and found it a bit small, so David moved us up to the 4th floor, room 45 - much bigger and decorated in English Traditional style with hunting scene pictures, 2 wing chairs, a desk for our laptop and a big comfy king bed. Shutters on all the windows gave the room a wonderful feel. Partial ocean view and a huge private balcony. We were very comfortable there. A small fridge would have been nice, but we had a cooler and got ice from the machine. They also have an honor bar, fully stocked with beer, wine, alcohol, soft drinks and water just behind the front desk. Also an area to do a jigsaw puzzle, read a magazine, play chess or just hang out. Beautiful pool, comp beach towels and $5 a day chair and umbrella rental if you want to sit on the beach

The beach here has a great vibe with lots of activity and surfers. Huge pier with pelicans galore. We love this place and look forward to going back next year for a few days. Thanks to everyone at The Inn!

  • Stayed: March 2013, traveled as a couple
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Thank Maggie645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

My wife and I stayed here will attending spring training and it was a fabulous experience. This place feels just like home, more of B&B than a traditional hotel. The staff is excellent, friendly, and will cater to your every need. The rooms are lovely, the beds comfy, and it is right on the beach. We've traveled all over the world and this is one place that we will definitely come back to. We particularly liked sitting outside on the patio and enjoying a relaxing and delicious breakfast. Along with the wine and cheese hour, it just couldn't get better! I highly recommend the Inn as the only place to stay when visiting the space coast.

Room Tip: I would go with one of the rooms on the second floor as these have an ocean view.
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  • Stayed: February 2013, traveled as a couple
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Thank Benebarak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

The positive reviews on Tripadvisor are very accurate. After much research, my wife and I booked in here for 5 nights.
We booked a poolside room. At first I thought it might be a bit small, but it was just fine. The room was very clean, the bed very comfortable. A small fridge would have been nice, but we managed with a $2 styrofoam cooler and ice.
The breakfast was very good. The homebaked breads were the best, nice fruit salad and mini quiche. English muffins, bagels, toast, boiled eggs, juice, coffee...just a really nice breakfast (and reasonably healthy!).
The staff were all friendly. There was always someone around cleaning in the common areas, cleaning the pool, etc. We even saw one girl cleaning the grout in the stone walkway with a tooth brush! The place is immaculate!
David at the front desk was very helpful when it came time to check in for our flight home and print our boarding passes.
I could go on and on....the afternoon wine and cheese was a nice way to meet other guests....the pool area is very clean, with lots of lounge chairs...beach access is simple and as close as you can get in Cocoa Beach...honour bar was a nice touch...lots of things to do and places to eat within walking distance...just overall a great place!
We thoroughly enjoyed our stay here and would highly recommend it.

  • Stayed: March 2013, traveled as a couple
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Thank CoorsGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Cocoa Beach

Address: 4300 Ocean Beach Blvd, Cocoa Beach, FL 32931-3552
Phone Number:
Location: United States > Florida > Brevard County > Cocoa Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cocoa Beach
#1 Romantic Hotel in Cocoa Beach
#2 Best Value Hotel in Cocoa Beach
#4 Family Hotel in Cocoa Beach
Price Range: $160 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Inn at Cocoa Beach 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Beachfront hotel with classic country French ambience, rooms with individual decor, balcony or patio, ocean views. ... more   less 
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Also Known As:
Inn At Cocoa Beach Hotel Cocoa Beach
Hotel Cocoa Beach

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