We had the misfortune of arriving late - the "night auditor" was in charge of check in and took 45 MINUTES to complete the check in. They had not saved the king bed room we had reserved, so she promised to move us into an appropriate room the next day and offered a room upgrade for all the trouble and the long wait. She printed out a new reservation confirmation at price quoted for the original room. Next morning the desk clerk informed me we would have to pay $60.00 a night for the upgrade and she had been told by the night auditor that we had agreed. When I said that had not been the offer and we had not agreed to an increased room rate, she made me wait for the manager, who still would not honor the offer, but found us a king bed room, which is all I had requested. A little while later, I walked back into the office for restaurant advise, to find the desk clerk rudely talking about our encounter. Then, the next morning, an employee in the kitchen was telling a guest about the situation, naming my room number! Upon check out, there was an error on the bill (in my favor). When I pointed it out, the same clerk corrected the bill, collected the additional payment and never bothered to say thank you.
This hotel is in an excellent location on a beautiful beach with a nice view. They cook a very nice breakfast, have wine and cheese in the afternoon and have an honor bar. They rent beach chairs and umbrellas for a nominal fee. There is a nice swimming pool and the rooms are clean.
The building is dated, the air conditioner fans are noisy enough to wake you up, and the walls are thin enough that activities next door wake you up also. Beds are middle aged. The hot and cold water in the sink were backwards. They never provided clean glassware in the room. There is not enough parking - the lask people in at night are left with no parking space.
It is unfortunate that a few people at this hotel have such bad attitudes. The rest of the staff was a delight, but the lack of a simple thank you or apology from the manager or the week day desk clerk made this gossipy hotel's attributes pale.
- Official Description (provided by the hotel):
- Beachfront hotel with classic country French ambience, rooms with individual decor, balcony or patio, ocean views. ... more less
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- Also Known As:
- Inn At Cocoa Beach Hotel Cocoa Beach
- Hotel Cocoa Beach