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“Lose the SIGNS!”

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Fairfield Inn & Suites Clermont
Ranked #3 of 17 Hotels in Clermont
Certificate of Excellence
Oshkosh, Wisconsin
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Lose the SIGNS!”
Reviewed April 24, 2013

We had not stayed here previously, as we usually stayed at the Hampton. Loved the location, loved the clean room, loved the pool area, but the hotel management had signs and notes EVERYWHERE. You can't yell at your customers through signage, and it totally cheapened the look of the hotel. There was a huge sign in the elevator, notes in laminated plastic on the walls, it was truly overkill, and I did tell the gal at check out. SO, Fairfield Inn of Clermont, if you want to get the excellent rating your hotel does deserve, give the majority of your customers that know what to do and not to do the credit, and take down the signs. (The only reason I gave a terrible rating for the service was the signage.)

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grandma1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, April 25, 2013
Thank You for sending in a review about your stay here at the Fairfield Inn and Suites. I do understand about the signage in the elevator. About 50% of our guests are baseball players playing at the National Training Center that is located next door to us. The excitement of the kids when they leave for a game or when they come back from a game anf getting into the elevator they were making the elevator go out of balance and break down. It would take us up to 3 hours to get a repair man here to fix the problem and the kids would have to set in the elevator and wait it out. Plus the other guests would have to use the stairs while the elevator was not working. This was getting to be a weekly issue. Even the parents of the girls would get up set. Since the sign has been put up 18 months ago) we have not had 1 elevator issue. I apologize for having to have it there but if you have ever been stuck in an elevator for 3 hours because of to many people in it or kids jumping I'm sure you would understand. This sign is really not ment for you but this is the only way to let the teams know what will happen if they choose to jump and play in the elevator.
I do hope that you understand. Kathy the desk clerk that checked you out did tell me that you mentioned to her about the signs.

Thank you for leting us know how you feel.
We do hope you will continue to stay with us when visiting the Clermont area again.

Sincerely,
Terry March GM
and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Galveston, Texas, United States
1 review
Reviewed April 21, 2013

Very nice stay for a week. All the staff was very helpful. Wonderful help and attitude from Connie in the restaurant. Had our dog with us. No problem. Would recommend to everyone. price was right. Very popular. Full every night.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, April 22, 2013
Thank You for taking the time to write a review on Trip Advisor. Your comments are very importain to us. Thank you for recommending our hotel to everyone. Connie is a true asset to our hotel. She is very well liked by all our customers and tries to please everyone she see's.
We look forward to you visiting us next time your in the area.

Sincerely,
Terry March GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton
Level Contributor
78 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 15, 2013

We spent three nights at this hotel, and had a great room. Well attended room. Actually too well attended, by the time we left, the bathroom vanity was full of those little bottles. Great breakfast, and nice and hot. Loved the fruit cocktail that was tasty, and healthy. Of course my favorite the scrambled eggs with the sausage gravy is very tasty too, even if not too healthy.

My only concern is that they make a bit hullabaloo about how green they are with the towels, etc. We are told to hang up the towels and wash clothes if we are going to use them again. We did that and each day we had new towels that had been freshly laundered. Negated the green stuff that they were touting, But, they are not the only ones that do that. So far have not found ANY hotel that really does the recycling of towels.

We had to extend due to a funeral that we were attending, and the desk was most co-operative in letting us stay an extra day. And that required a stop at a clothing store, and they provided not only directions, but a good map too.

Room Tip: We were in room 233, and was very nice.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank longbranch102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, April 18, 2013
I'd 1st like to thank you for taking the time to send in your comments about our hotel to Trip Advisor. We are very pleased that you enjoyed your stay with us. Thank you for the nice comments we all try very hard to make everyone feel welcome and our goal is to make you feel like your at home while staying with us.
I'd also like to thank you four your concern about our reuse program. I checked on which room attendent was assigned to your room during your stay and they were new employees. I'm sure that they just didn't remember the training on the reuse of terry products. We have went over this with them again and they now understand how the reuse system works. I'm so glad that you let me know about this. We want the program to work. We are a Green Hotel and care about the environment.
Thank You again and we look forward to your next visit with us when your in our area again.

Sincerely,
Terry March GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 12, 2013

Traveling for basketball and we needed a quick stop for the night while commuting to tournament location. A pleasant surprise – clean, comfortable and the very first time that our request was actually acknowledged. There were extra pillows and towels already in the room waiting for us. WOW! I didn’t even get that service with a JW Marquis property prior to arrival.
We just needed a bed to sleep in for the night and we stay at Marriott properties and Fairfield Inn fit the budget for the night. A nice surprise, friendly front desk clerk, clean, welcoming a good night’s sleep and breakfast in the morning.
If you need to stop in Clermont, FL you won’t be disappointed!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingwego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, April 13, 2013
We would like to thank you for taking the time to send in a responce to Trip Advisor and tell others how much you enjoyed your stay with us here at the Fairfield Inn and Suites Clermont.
My entire staff works as a team so that every guest enjoys there stay with us with us.

We look forward to seeing you and uour family the next time your in the area.

Sincerely,

Terry March GM
and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clermont, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 6, 2013

If you want to feel the warmth and comfort of home this is truly the place to stay. From first entering the doors you can feel the genuine kindness and rarity of all the staff including Jeff at the front desk, Connie with her charm and kindness, and Cookie with her smile of welcome and her personality. All have been truly awesome, the housekeeping staff were wonderful and always there for any of your needs. It has been truly a wonderful experience and felt just like being home with all the comforts. I recommend this hotel to anyone visiting in the Clermont area you won't be disappointed.

Room Tip: I stayed on the third floor and the view was wonderful from my window
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmustomj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, April 9, 2013
"Comforts of home".
Yes this is what we like to hear. Cuqui, Connie, Jeff, myself and the rest of our staff really apperciate your taking the time to post your comments on trip adviser.

We know were doing good when your stay with us makes you feel like your home. We love having you with us.

Again thank you for posting such a wonderful responce about my team members and our hotel.

We look forward to your return.

Sincerely,
Terry March GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2013

This property is truly a joy to visit. The whole staff, especially, Ms. Connie, who oversees the restaurant in the mornings is delightful. Her bright smile and cheery attitude makes the early mornings a pleasure.
Great value, great location and great people!!! It just doesn't get any better than this.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, March 28, 2013
Thank you for taking the time to write a responce on your stay here at the Fairfield Inn and Suites Clermont. We are all so happy that you enjoy staying with us. Connie is a real charm everyone loves Connie. She is a true gem in our hills of Clermont.
Once again thank you for your responce and we all look forward to your return visit.

Sincerely,
Terry March GM
and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2013

We come to this hotel quite often since we train in Clermont for triathlons. This hotel is very clean and the workers are helpful. The BEST employee is friendly Connie at the morning breakfast! She always has a positive attitude! She keeps the breakfast area clean and full of everything you need. I've seen her serving many people and she always smiles and helps everyone laugh and have a good time. Great hotel overall!

Room Tip: Top floor!
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 352LisaC352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
T M, General Manager at Fairfield Inn & Suites Clermont, responded to this review, March 29, 2013
Thank You for writing a responce to trip advisor. Thank you so much for vote of Execellence. We work very hard to keep the holel looking its best and comments such as yours tells us our hard work is being noticed. I will share your comments with the staff.
We look forward to your return visit's.

Sincerely,
Terry March GM
and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Clermont

Property: Fairfield Inn & Suites Clermont
Address: 1750 Hunt Trace Blvd, Clermont, FL 34711-5259
Phone Number:
Location: United States > Florida > Central Florida > Lake County > Clermont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Clermont
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Clermont 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Newly renovated in 2015 ... more   less 
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Also Known As:
Fairfield Inn & Suites Clermont Hotel Clermont
Fairfield Inn And Suites Clermont
Fairfield Inn Clermont
Fairfield Clermont
Clermont Fairfield Inn

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