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“Night clerk won't answer the phone” 3 of 5 stars
Review of Hampton Inn & Suites Clermont

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Hampton Inn & Suites Clermont
Ranked #1 of 17 Hotels in Clermont
Certificate of Excellence
florida
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Night clerk won't answer the phone”
3 of 5 stars Reviewed January 27, 2013

We stayed here for one night while in town for the MAIT tournament at Monteverde Academy. Clean and quiet. Breakfast is usual fare that is offered at Hampton Inn. Priced too high for the area. Could have stayed at a nearby B&B for $89 but heard about it too late. No wifi in the rooms only in the lobby. Needed to know the access code for the internet and called the front desk. No one answered. Finally called the hotels actual number (not 0 for front desk) and clerk answered after two tries. Not too attentive in that department. Needs improvement. Overall adequate stay but would not stay again.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank thenfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa F, Director of Sales at Hampton Inn & Suites Clermont, responded to this review, March 13, 2013
Thank you for your review. I always enjoy hearing from our guests and I am very sorry that the comfort of your stay was interrupted. I have taken your comments to our team to correct the phone issues. The next time you have the chance to travel back to the area.I do hope that you will be our guest again.

Kind Regards,

Lisa Flemming
Lisa.Flemming@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 reviews from our community

Traveler rating
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    21
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    6
See reviews for
185
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
1 review
5 of 5 stars Reviewed January 25, 2013

I travel a lot for work and I can appreciate an excellent hotel. The staff, especially Miguel makes me feel at home every time that I stay at this property.
I recommend this hotel is very well situated, close to restaurants and shopping centers.
Thanks a lot.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JLBasualdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 24, 2013

Started off at the Holiday Inn but had to move due to their internet being unreliable and noise from roadworks.

Drove to the Hampton Inn and was immediately impressed. Looks good from the outside. Looks better from the inside.

The Holiday Inn was cheaper, but when I queried this, Hampton Inn nearly matched it. Stayed one night in a standard room (2 x queen beds). Good sized room and in good condition.

Was so impressed, stayed a second night and was upgraded to a suite. Very impressive.

Breakfast was okay, but being health conscious there was not a great selection. But if you like cereal, eggs, pastries, etc. you'll be in heaven.

The staff were the real highlight though - Debbie in particular. Nothing was too much trouble.

I would definitely stay here again, and highly recommend this hotel.

Room Tip: If you find a cheaper price online for a comparable hotel, ask them to match it!
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SteveM0572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 21, 2013

No glass in the hotel for Wine , price much higher than 4 star hotels in Orlando (25 miles away) and not much of a selection for breakfast items ! The hotels desk clerk tried to explain why they didn't have glass and I walked away trying to comprehend the explanation .....I'm not sure if she really knew the reasons? Either way, It would be my last choice of accomidations when visiting the area in the future.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Rick Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa F, Director of Sales at Hampton Inn & Suites Clermont, responded to this review, March 13, 2013
Thank you for sharing your feedback with us. We always want our guests to be satisfied with their stay and we're sorry to disappoint you. We're taking your comments to our team for review and hope you consider giving us another chance.

Kind regards,

Lisa Flemming
Lisa.Flemming@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, Georgia, United States
1 review
5 of 5 stars Reviewed January 19, 2013

I was just leaving orlando to head back home and had car problems at 9pm on a saturday night. I called to see if there were any available rooms. Miguel was VERY nice and got me a better rate than I could get anywhere else. The room was very nice, clean and spacious. Zero complaints here and huge respect to Miguel. Thanks!

Room Tip: I got a suite with two queens and a couch. More than enough room.
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aomori-shi, Aomori, Japan
1 review
4 of 5 stars Reviewed January 17, 2013

Nice hotel, quiet environment, good facilities and services. Overall is good experience and the front desk staff is helpful and nice. And she is cute and lovely. Had a Good experience at Hampton Inn Clermont , the room was great and clean. Nice pool . The hotel lies very close to my client, which is great for everything. I'll continue to use this hotel on future visits to central Florida. Clean rooms, great service and a nice breakfast is normal in this hotel.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Hannibal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 9, 2013

Miguel the concierge made sure everything was great for me. He went above and beyond when I had a problem with a reservation he made one call and got it resolved for me. That's the type of professionalism that will keep me coming back to Hampton Inn where ever I stay in the United States.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ralonzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Clermont

Property: Hampton Inn & Suites Clermont
Address: 2200 East Highway 50, Clermont, FL 34711
Phone Number:
Location: United States > Florida > Central Florida > Lake County > Clermont
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Clermont
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Clermont 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Hampton Inn And Suites Clermont
Hampton Inn & Suites Clermont Hotel Clermont
Hampton Inn Clermont
Clermont Hampton Inn

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