This may come across as a little spoiled, however, I have been a platinum member from the last 15 years. In the early days it was easy to request an upgrade and usually were upgraded. Lately, however, the desk clerk says the same thing....."we are completely full tonight". Ok..I can deal with it. However, today I was told that we never upgrade someone when they are using points. That is a new one for me. In the last year, I have spent at least 200 nights in a hotel.....not to mention that I usually travel with 3-5 people that I may reservations for. In the last year, I have been upgraded once....at the Holiday Inn Express at the Little Rock airport. It was wonderful.....the room, the service...all of it. At the current location, I came in a day early using points....and of course...no upgrade (with the comment on no upgrades when using points....plus we are remodeling). Even more frustrating is that I have 7 rooms booked here for the rest of the week.
The other gripe I have is that the website says they have same day dry cleaning. When I asked at the desk for the form, I was informed that it may be same say if I am lucky,,,,but no guarantee. This is the 4th Holiday Inn Express in 2 weeks that has said they do not have same day dry cleaning,,,,,even though it is listed on their website. As a business traveler who has been on the road for 8 weeks straight.....same day dry cleaning is very important to me. Now I can spend my time looking for a local dry cleaner.......or a hotel that will actually honor their upgrades....and have the same day dry cleaning that is stated on their website.
- Official Description (provided by the hotel):
- Discover all that Clermont has to offer at the convenient, comfortable Holiday Inn Express Clermont. You will be in the heart of shopping, dining, entertainment, and sports venues. Located on Route 27, mile south of Route 50, the National Training Center/NTC, Clermont Waterfront Park, Ski Schools, Lake Louisa State Park, and Ford Commerce Park are all within a short 10 minute drive. The Disney attractions are 30 minutes south of the hotel. Whether you re coming to Clermont for business or leisure, your room at the Holiday Inn Express Clermont is your personal retreat. You ll have room to work, relax, and make the most of your stay! Amenities such as 2 double bedded guest rooms or 1 king bedded guest rooms, refrigerators, free WiFi/wired Internet, work center, plush towels, and luxurious bedding mean a restful night. Our Stay Smart breakfast served 6:30 AM 9:30 AM will get your day of to a great start. Enjoy a swim in our crystal-clear pool or energize in our fitness room. Polish that presentation at our complimentary business center. We even have the right space for your professional meeting for up to 60 attendees. The best of Clermont is waiting for you at the Holiday Inn Express Clermont. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Clermont Hotel Clermont
- Holiday Inn Clermont
- Clermont Holiday Inn