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Clermont
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Reviewed January 21, 2020

Not great. Wouldn't visit again. We used the golf cart shuttle to go to the store and they never came back to get us- in a rainstorm. So we had to haul our groceries all the way back to the room - about .5 a mile. The lake beach was closed the whole week we were there because of "maintenance". Um, what? It's a lake. No one was very helpful and everyone seemed annoyed that we were there.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kelsi2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenM5702, Guest Services Manager at Summer Bay Orlando By Exploria Resorts, responded to this reviewResponded 4 weeks ago

Hello kelsi2020,

First, let me offer my sincere apologies. This is not a typical experience for our guests and I'm very sorry you and your family were put through this sort of inconvenience. Our goal is to create lifelong vacation memories for all of our owners and guests, and your satisfaction is important to us. Transportation from Publix is available you just have to let the customer service desk at Publix know and they'll call to have us pick you up. The lake beach is open and was open during the dates of your stay but we apologize if you were misinformed. We strive to provide nothing less than memorable experiences and exceptional service that would make our guests want to return. We hope for the opportunity to serve you again in the future.

Stephen Mayhugh
Guest Services Manager
Exploria Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

When we first walked into the 2 BDRM 2 bath condo, we were impressed. Then we walked in to use the guest bath to find brown residue in the toilet. Called immediately, and were told they would come to clean. We departed and are unsure if they did, so we proceeded with caution.

The first night we had what sounded like a toddler running back and forth until 2am. We tried to call, but it just rang. The second night we had the same noise start just before midnight. We called around midnight. The first time we let it ring for 3-4 minutes with no answer. When we still had the same noise 15 minutes later, we called again and let it ring for 10 minutes before someone FINALLY answered. We were told they would send security. We stressed this was the second night of dealing with this. Well, we called back at 1 and again at 1:30. Same promise, and the noise finally calmed down around 2 am.

When we checked out, we explained our encounters. We were told “we can’t control the guests.” Really? So why do you have rules? When talking to the manager, she agreed it should have been handled differently. I explained we were all exhausted and now have a 2.5 hour drive. Her offer?!?! Well, when you come again, call me directly and I will try to locate you in a quiet area. Do you really think we are motivated to come back? Our trip was ruined with lack of sleep, and we would want to come again? We come 1-2 times a month for the last 6 years, and never have we experienced such inconsiderate service WITHOUT even offering anything. Definitely motivated to tour your timeshare said no one ever!!!!

Date of stay: January 2020
Trip type: Traveled with family
2  Thank ChelleSD1125AV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenM5702, Guest Services Manager at Summer Bay Orlando By Exploria Resorts, responded to this reviewResponded 2 weeks ago

Hello ChelleSD1125AV,

Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it. While I realize this doesn't improve your prior experience, the team does appreciate your feedback so that we can continue to improve our service for everyone. We hope we can welcome you back to enjoy our resort and hospitality in the future.

Stephen Mayhugh
Guest Services Manager
Exploria Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

We stayed at Summer Bay Resort in Clermont Florida and would recommend it to everyone. It has everything you can think of. Great things for children to do as well as oodles of family activities. My husband loves Karaoke, as he participates in it and is a very good singer I might add, on the other hand, I love to listen to the Karaoke. The food was great that we had at the Big Kahona. The pool with its egress entrance was fabulous. There is mini-golf, and Shuffle Board and other games and a fabulous children's play area. I have suggested that my grandchildren come here the next time they come south for a vacation because this place would meet all their needs. We had our adult daughter join us for the week and we each had sufficient space, to relax and enjoy and the balcony was an added bonus. All in all I cannot say enough about how wonderful our stay was and the staff are so friendly and helpful. Hope to come again next year, health permitting.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank OnAir645521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenM5702, Guest Relations Manager at Summer Bay Orlando By Exploria Resorts, responded to this reviewResponded 4 weeks ago

Hello OnAir645521,

We are so pleased to hear you enjoyed your stay with us and are looking to come back, we hope you can make it and we wish you good health in 2020! Our team works hard to provide five-star service, so your kind words are very much appreciated. We strive to provide nothing less than memorable experiences and exceptional service that would make our guests want to return. We hope for the opportunity to serve you again in the future.

Stephen Mayhugh
Guest Relations Manager
Exploria Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Beautiful resort- excellent customer service at all levels- could use some updating but definitely worth the points spent. Quick access to Disney, varied restaurants, and two wineries. Plenty of souvenir shopping available

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank eeloomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenM5702, Guest Relations Manager at Summer Bay Orlando By Exploria Resorts, responded to this reviewResponded 4 weeks ago

Hello Eeloomer,

We are so pleased to hear you enjoyed your stay with us and found our resort beautiful and our customer service excellent! Our team works hard to provide five-star service, so your kind words are very much appreciated. We strive to provide nothing less than memorable experiences and exceptional service that would make our guests want to return. We hope for the opportunity to serve you again in the future.

Stephen Mayhugh
Guest Relations Manager
Exploria Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

We had a 3 bedroom house with large rooms (king, king, two twin beds, pull-out couch) with a tiny pool and hot tub. Excellent temperature that we could somewhat control by heating the hot tub which eventually flowed into the pool. The entire resort is kept clean and has a lot of activities and several eating places. The workers were nice and attentive. Our house was very clean and received new linens and towels mid-week. Table and 4 chairs in kitchen and table with 6 chairs in open area dining room. Even 2 more bar-height chairs. We cannot think of anything to improve.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Debra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenM5702, Guest Relations Manager at Summer Bay Orlando By Exploria Resorts, responded to this reviewResponded 4 weeks ago

Hello Debra W,

We are so pleased to hear you enjoyed your stay with us and enjoyed one of our fabulous houses! Our team works hard to provide five-star service, so your kind words are very much appreciated. We strive to provide nothing less than memorable experiences and exceptional service that would make our guests want to return. We hope for the opportunity to serve you again in the future.

Stephen Mayhugh
Guest Relations Manager
Exploria Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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