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“Nightmare stay”

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Summer Bay Orlando By Exploria Resorts
Ranked #2 of 17 Hotels in Clermont
Certificate of Excellence
Jensen Beach, Florida
Level Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nightmare stay”
Reviewed September 15, 2013 via mobile

Disclaimer that this review is tainted due to the situation, and my review reflects managements treatment of the situation. We RCI exchanged into this resort for a last week before school started. The check in was nice enough, room was ok as far as time shares go. Furniture was on the cheaper side, kitchen was on the cheaper side, floors and counters just felt dirty. When we arrived back from Disney the first night, we were not let back in the condo, yes our condo was on the edge of the sink hole. Here's the nightmare, management were more concerned about their building then the people staying there. Horrible communications, promises made but not kept, and management that talked more to the media then to people who lost everything. By the way, they did not cover lost things, they are making us file against our own home owners insurance. Needs to be a management change before I would ever consider staying here again.

  • Stayed August 2013
    • Value
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    • Rooms
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    • Service
Helpful?
9 Thank rupking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,778 reviews from our community

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Columbus, Georgia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 14, 2013

Very disappointed with this resort. Our condo was very clean and neat, but was outdated and in need of repair. The condo pictures on the website are very misleading--those are the units they want you to buy a timeshare for--not the actual rental units. We booked this thru Armed Forces Vacation Club, so I will also inform them of the misleading pictures. The unit was very small, and the wireless internet was out for four days. When I spoke to the front desk about it, they could have cared less. Told me I needed to call tech support--a guest shouldn't have to call to fix problems; that is what the front desk should do! Additionally, we decided to participate in the timeshare presentation because of the free gifts: full, hot breakfast and $100 gift card that can be used anywhere for anything (even gas and restaurants). Arrived for the presentation, but the full hot breakfast turned out to be nothing but some eggs, potatoes, and sausage links--all terrible. Then there was some confusion about our $100 gift card--they thought we would only get $50. Fortunately, at check-in, $100 was written down on our invitation, so they did honor that. However, when we picked up the gift card, we were told that it could only be used at retail stores (no gas or restaurants). At that point, it didn't matter, we were just glad the whole fiasco was over. We will not be purchasing any property. On a better note, I will say that the property and grounds are very beautiful and there are a great deal of amenities. Just be aware that if you are not a property owner, you may not receive the fancy rooms that are shown on the website, and your concerns may not be considered important.

  • Stayed September 2013, traveled as a couple
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Helpful?
3 Thank ChiLover2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2013

We stayed in a 3 bedroom apartment (2 separate sides) was very big and had everything we needed. Furniture slightly dated but clean. Resort was lovely and only 10 mins from Disney...Pools were great! Fantastic family holiday, loved it!

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
3 Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Britain, Connecticut
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 6, 2013

This resort is a beautiful resort 10 minutes from all the Disney Parks. You don't even have to leave the resort to enjoy yourself. 5 beautiful pools, a lake, free shuttles to the parks and big lock out suites. We had a two bedroom unit with another one bedroom lock out. We had plenty of room for 8 adults. We had our sons, there friends and girl friends with us. Plenty of room, and enough things to do, to keep them busy. They are from the age of 19-22 years of age. The week before we checked in. The first buildings had a sink hole, and one big building fell into the sink hole.We got very scared about this awful event. The resort was very good about, explaining the problem and mad sure no one could get close to the site. It is such a big resort, that it didn't make a difference that they closed three of the buildings. Great place to stay and relax.

Room Tip: We had building 403, directly across from the lobby, tennis courts, lake, and two pools. We had a gr...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank DianeMontalvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 6, 2013

Our Stay was from 8/3/13-8/8/13. Check in was painless compared to many other resorts I've been to. We were assigned to building 408 on the 3rd floor overlooking one of the smaller pools and a small lake. We were in a 2 bedroom 2 bath and it was very spacious and very comfortable. The pool wasn't the biggest but it was never over crowded due to the fact that there were pools everywhere at this resort. The buildings were clean and well kept, and the entire property was beautifully landscaped. Fortunately, we checked out 3 days prior to the sinkhole ordeal, and it doesn't suprise me that everyone got out of the buildings safely due to the security guard warning everyone to get out because all of the staff members that I encountered were nothing but thoughtful, courteous and helpful. The main clubhouse was a short 3 minute walk from our unit and there was an abundance of activities for both parents and children. The main pool had a great bar and there was another bar/restaurant grill a short walk away from there. There was a beautiful large lake with a great sandy beach area and a very nice boardwalk and large gazebo. There were pontoon boats, large and small, jet skis, and small "speedboats" which traveled about 15 mph (great fun for the kids that don't have a drivers license.) We rented a small pontoon for my wife and I, 1 jet ski for my son and the jet boat for my daughter and neice, between that and fishing, they loved it. We fished the lake several times and caught a minimum of 3 nice sized bass each time, catch and release of course. There is a free shuttle to and from all Disney parks that leave twice a day at 8 and 10 am (be on time), the Disney grounds are only a few minutes away, it's a full sized city bus style shuttle with Disney graphics all over but be prepared because it stops at EVERY Disney park going and coming back at the end of the day. The bus picks up and drops off on the main road to the resort, just about 200 feet to the left of the main clubhouse. There are literally hundreds of restaurants within 5 miles in either direction of highway 192, (our new favorite is Boston Lobster Feast Kissimmee location) also several grocery stores and a Wal Mart very nearby. I plan on coming back to this resort each time I return to Orlando, which will be soon.

Room Tip: Ask for an upstairs room, otherwise you will hear children running above you most of the night.
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
2 Thank 1LSUDAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 4, 2013

Time share sales people a bit annoying. Other than that, great location, close to all Disney Parks. Restaurants galore on hwy 192... although not in resort;only one for salads and drinks.Highly Recommend Little Italy Restaurant, Boston Lobster feast and Twistee Treats a large ice cream cone site.

  • Stayed September 2013
    • Value
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Helpful?
1 Thank D N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed September 4, 2013

Stayed last week of August in a two bedroom unit. Despite the first building being swallowed up by a sink hole. My family had a nice relaxing week. There were a few News Choppers hovering around the resort no doubt taking video of the unit that had sunk in the ground. Quite something to see. Amazed that no one was hurt or killed. It did not effect out trip as we where in the 500 block. Not interested in the Time Share pitch. Got two phone calls early morning asking if we would like to come? Leave the phone off the hook. The sales staff really tried to get us to the presentation. I realize it's their job but how many times can you say no? They where not to happy afterwards but moving on. Resort is clean and the grounds well maintained. Staff where friendly, hats off to the activities staff. They kept the kids happy and busy. The pools where very relaxing. Enjoyed the food at the bar and grill. Pizza was excellent. There is a Publix close by. Room needed some updating but it was clean and spacious. All the comforts of home. They have a lake with a nice little beach. Kids had fun on the inflatable rides, slides, trampoline. You are 15 min from Disney. Close to lots of shopping. Outlet mall about 30 min away. So overall it was a great trip. The goal was to relax and we did. Don't let the sink hole deter you.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Summer Bay Orlando By Exploria Resorts

Property: Summer Bay Orlando By Exploria Resorts
Address: 17805 US Highway 192, Clermont, FL 34714
Phone Number:
Location: United States > Florida > Central Florida > Lake County > Clermont
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Clermont
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Summer Bay Orlando By Exploria Resorts 3.5*
Number of rooms: 103
Official Description (provided by the hotel):
Whether you seek relaxation, exploration, or inspiration, Summer Bay Orlando by Exploria Resorts has something for the whole family. Experience a luxury family destination that delivers the thrill of Orlando's world-renown attractions with the comforts of a leisure getaway. Enjoy all the highlights of our 400-acre lavishly landscaped resort and 64-acre private lake, located a mere 10 minutes from Walt Disney World Resort. Summer Bay Orlando is the perfect Florida getaway for family, fun, and freedom.Luxury accommodations: Why settle for a cramped room when you can settle into a spacious sanctuary? From roomy hotel accommodations to two or three bedroom fully furnished condominiums, we've got you covered with home-style comfort. Enjoy a homemade dinner with the family. Step out on your balcony to watch a glorious Florida sunset. Or take the night off and watch a movie on your flat screen TV. Stress-free park hopping: hop on our complimentary shuttle to Epcot(R), Magic Kingdom(R) Park or Universal Studios Florida(R).Fun in the sun: Whether your goal is a relaxing escape or a spectacular adventure, Summer Bay Orlando can fulfill your desire with a host of activities, amenities, and dining options. ... more   less 
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Also Known As:
Summer Bay Hotel Clermont
Summer Bay Resort Orlando
Summer Bay Resorts

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