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Holiday Inn St. Petersburg North / Clearwater
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Savings alert! 11% below average rates

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Reviewed March 19, 2014

We stayed at Holiday Inn St. Petersburg N., in Clearwater in March 2014. We booked the hotel for three nights, then read the reviews. We were a bit worried about what we were getting into. However, to anyone reading these reviews before their trip, rest assured it is a nice hotel and you have nothing to worry about.
Staff- We were greeted by wonderful people at the front desk. They were very friendly and welcoming. Over the course of our stay, we saw them helping other people with many issues, most of which were not their fault. They were very accommodating and went out of their way to solve people's problems, which really, they didn't need to, and could have dismissed easily.
Room- Our room was clean, modern, and comfortable. The furniture was modern, and looked brand new, without a single scratch. The beds were comfortable. They had 4 pillows each, with varying firmness. The bathroom was clean, the towels were plush and clean, the toiletries were from Bath and Body Shop.
Grounds- The exterior property was well maintained. The trees, and landscape were well groomed and maintained. There was no garbage. We always found parking close to the front door. The interior was equally well maintained. The lobby and all halls were modern, clean and well maintained.
Pool and Hot Tub- We took a look, but did not use these facilities, as we wanted to go out and do other things. These facilities were clean, and well maintained, and there was always a neat stack of pool towels readily available.
Breakfast- Our room package included breakfast. It was probably the best breakfast that we have ever seen at a Holiday Inn, and we have stayed at many. However...there were some annoying issues here. There were 5 baseball teams staying at the hotel while we were there. They were composed of teenaged boys. They too had breakfast included. When they came in, they cleaned out the buffet and left it empty. They also dirtied all the tables and left no tips. There was always one server/waiter/waitress assigned to at least 20 tables, and one woman who appeared to be the manager. They appeared to be flustered and overworked and just gave up. Understandably, they were overwhelmed with work, and were not making any tips. There should have been more staff to work with this crowd. Holiday Inn knew they were going to have 5 baseball teams staying there, and they should have had more staff working. They also knew that there would be teenagers on these teams and should have charged a service fee to compensate for the tips for the staff. However, the staff also needs retraining. Every time they enter the kitchen, they should be taking dirty dishes with them. Every time they leave the kitchen they should be bringing out either more food, or clean dishes. They should not be walking empty handed ever in this situation. They should not be standing in the back chatting with the cook, when there are customers waiting, with no clean tables, and no food in the buffet. It is not the fault of the other people who are staying at the hotel, that the baseball teams are overwhelming them. The problem should have been resolved after the first day when they realized that the situation was not working. If you are staying at this hotel and plan to have breakfast here, know that the food is very good, and the staff have the potential to be nice, but make sure there aren't 5 sport teams staying here when you are.
Location- There are many restaurants near by. It is located very close to the PIE airport (St. Petersburg/Clearwater). The beaches are about 10-15minutes away by car, depending on traffic.
Overall, we really liked the hotel and our stay here was pleasant and a positive experience. We would definitely return.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
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4  Thank cubatourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded March 20, 2014

Dear cubatourist,

Thank you So much for your first paragraph. On behalf of the entire staff we want to thank you. We are a new team of less than 3 months and are working very hard to change all negative to positive. I like how you broke up the review by section. I hope future guests appreciate that as much as we do. I understand your frustration with the teams consuming the buffet. Our F & B Director has been instructed that moving forward all teams must have a separate location for the teams as not to interfere with other guests in the hotel. I have also have him reviewing the skill level and service of the restaurant staff. Again thank you so much for taking the time to be detailed. We look forward to welcoming you back.

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Reviewed March 12, 2014

We recenlty stayed here on a Saturday night in February. The staff was disorganized and not friendly or helpful! They didn't inform us of much of anything! Not whether or not breakfast was included, which we found out the next day, it wasn't. They didn't even tell us where our room was or how to get to it! The whole time that I was at the front desk the phone kept ringing, and the lady, Carol ?? ( I asked someone at the front desk for her name the next day) kept answering it, and dealt with the phone call instead of with me. The young lady who originally dealt with me was relieved so she could have dinner, so Carol took over, but soon because of her dealing with all the phone calls, there was a line-up and the young lady had to step back up to the desk. The young lady then served 3 people while I still waited to be looked after by Carol. Very unprofessional service!
We informed her that we had a dog with us and she said that the pet fee is $50. This is the most that we have ever paid ANYWHERE, EVER!! It is an outrageous amount!
Our dog is clean (short-haired) has her own bed, and doesn't sleep in human beds. SO there is no need for such a rediculously expensive fee!
We were on a 3 week trip down to the Keys and even there we didn't pay $50 for the dog.
I would never stay at this hotel again, they were actually downright unfriendly to us.
Very expensive hotel and not worth it! The room was mediocre, nothing special!
The planes flying overhead were loud. All around the place has nothing that I would want to see again! We were actually very upset that we even stayed there, and spent So Much money on that room! (Room #110) Total spent for one night $177.68 U.S.
We stay at Holiday Inns often, but this was the worst one ever!!
The fire-alarm went off at 7 a.m. or so, nice wake-up call on a Sunday morning, EXTREMELY LOUD, and for about 10 - 15 minutes before thay figured out how to shut it off. Someone's child probably pulled the fire alarm ?? Our hearing was most certainly damaged forever!

Room Tip: Good Luck!
  • Stayed: February 2014, traveled with family
    • Value
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2  Thank KayPea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded March 17, 2014

Dear KayPeaP,
Thank you for providing feedback on your experience while visiting the hotel. I feel I should address each of your points to help clarify a few things. First I apologize that you felt the staff was disorganized and not friendly or helpful. The hotel has a new Guest Service Manager that will address training, and coaching and to ensure the hotel has the right staff. There is a difference of a full service hotel and a limit service hotel. Holiday Inn does not include breakfast as a full service hotel but you can book a package deal that includes room and breakfast. A holiday Inn Express is a limit service hotel that does include breakfast. As a AAA does not include breakfast we could have informed you that there is a restaurant on site and the breakfast options available to you. Our front desk agent should have definitely directed you to your room. We have addressed your concerns with Carol as well as hotel policy. She will be coached and retrained by our new Guest Service Manager and evaluate her capabilities as a front desk agent. The Pet Fee. We are market appropriate in our fees. Our website does state our pet policy and she informed you up front. You had an option to go to another hotel at this point but agreed to the pet fee. All pet rooms must be cleaned differently as other guests may have allergies, so the added fee covers the additional cleaning. Our fees are actually very affordable., Others in the area are $75 - $150 non-refundable. We wish all dogs were as clean and did not sleep in beds as yours. In addition most hotels do not allow pets anymore. You stated our hotel was expensive, First I will say our rates are market appropriate for our area and my advice if you want cheaper rates, do not travel in this area during the peak times of January through March. If you travel outside those months you will be able to find cheaper rates. Planes and noise? You did book with us at an AIRPORT HOTEL. The airport is less than 1 mile. In the future do not book a hotel next to an airport. As far as the Fire Alarm, yes an inconvenience but even JW Marriott's sometimes have fire alarms go off. I am glad that the alarm works in case of a real emergency. Overall as always feedback is always good as it gives the hotel a chance to explain negative situation and address, as well as set the record straight from unfair accusations. We wish you all the best in your travels and thank you for bringing your front desk experience to my attention so we were able to address it immediately. Again my apologies.

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Reviewed March 12, 2014

Stayed three nights for a business trip. The room was somewhat clean. Clean enough that we chose not to move. The air conditioner never seemed to work properly as the room, and everything in it, was always damp. They say they are a green hotel yet there were no towel bars in the bathroom. Where do you hang towels so you can reuse them? The breakfast included in the room was very good. Not your normal continental but a variety of hot and cold foods. Staff was pleasant.

Room Tip: Don't chose a first floor room. We were on the end by an exit and smokers kept using this exit for their addiction. Every time the door opened the smoke came into the hall and consequently our room.
Stayed: March 2014, traveled on business
1  Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded March 17, 2014

Dear Kevin B.,
I appreciate your feedback regarding your stay with us. Great Tip! We are a non-smoking hotel so guests that smoke do request first floor by door. As a non-smoker definitely choose a higher floor not next to an exit. I apologize you found your room less than satisfactory. As guests express their concerns it is our policy to address them right away. Thank you for addressing the towel bar in the rest rooms to hang towels for our reuse program, I am addressing this right away to ensure every room has a place to hang their towels. I am glad you enjoyed the breakfast buffet. We are not as abundant as a limit service property breakfast buffet but try to offer the basics with added options. I am pleased you found the staff to be pleasant. We are working towards putting the guest first. We look forward to welcoming you back in the future.

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Reviewed March 6, 2014

Our room was fit for Royalty! Anything you needed was in your room or in the Hotel.

The bar/restaurant had amazing food. Pizza was delicious and the bartender even carried our drinks to the room since our hands were full of pizza.

There is an outdoor pool and a hot tub for your enjoyment.

Parking is close no matter which room you stay in.

Wifi signal is strong so, no downtime. We even watched the Horse Races in our room on my laptop without signal interruption.

Lot's of restaurants are in the area and pizza delivery too.

The Indian Rock Beach is about 8 minutes away in non peak time in peak time the drive is about a well worth the drive 30 minutes. The beach was so beautiful a little cool the day we went but still beautiful.

Room Tip: Just enjoy all of the amenities of this fabulous hotel. The rooms are very large and easy to enjoy.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded March 17, 2014

Dear Charles F,
We appreciate your feedback regarding your stay. I am please you found the positive side of the hotel amenities. It is nice for our future guests to see different points of views from different guests experience. We look forward to welcoming you back in the future.

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Reviewed February 27, 2014

I was in Clearwater for some seminars and this hotel was contracted with my seminar sponsor. The room was dirty, small and had a musky smell to it. There was mold in my room and a lizard in the bathroom. I arrived at 4am after flying for 10 hours and was too tired to ask for a new room. Judging from the hotel condition, I thought other rooms would be about the same. I reserved two rooms directly from the hotel. Their guest service manager helped with my reservation. She was able to email confirmation for one room, but not the other. I called numerous times for weeks asking her to email me the confirmation, but never got one from my email prior to my arrival. When I complained to her, she just said my email was messed up. I thought it was a funny comment since she had no problem sending me email to confirm the other room. The front desk staff was very friendly at check in though.

Breakfast had only very limited items, but it was free. The next day, I asked the guest service manager for bottled water, she refused to give it to me-it's the same lady that could not email me a confirmation for one of the two rooms I reserved. My understanding prior to reservation was that they provided bottled water. I was able to get by for the entire week without asking them for more water. I saved the bottle and got water from the seminar I was attending. Because of the mold and other pests in the room, I do not recommend drinking the tap water. It was hard as an out of town guest to have to worry about potable water at this place.

After my trip, Holiday Inn sent me a survey and I addressed the issues. Their general manager not only did not apologize, but told me that I got what I deserved. She told me her guest service manager did nothing wrong. She reiterated that my email was messed up and I did not deserve to get bottled water from her. She also accused me of wanting unlimited water and alcoholic drinks from them and threatened that she would share the information with my seminar provider. First of all, I do not drink alcohol. Second of all, I don't know what my seminar provider would have done with that information. I am not sure if the GM of the hotel has been to the bar in the hotel herself. It was scummy, smelled like heavy smoke. I had no desire to order any food or drink from that place because of the mold and pest issues.

The hotel staff definitely looked overworked and stressed out. The shuttle used to be a nice convenience, but a couple of their drivers quit and we had to wait anywhere from 45 minutes to an hour for rides. Even the front desk staff had to drive the shuttle a couple of times.

I gathered the GM and the guest service manager are buddies. I asked the GM for her supervisor's number, she gave me 1-800-465-xxxx twice. It's the toll free number for Holiday Inn worldwide reservation line. The operator said that all Holiday Inns are individually franchised so there is no way they could figure out who GM's supervisor is for this particular hotel. It kind of explained why this hotel management is so poorly trained in hospitality business.

The GM cancelled my future reservation after I asked her for her supervisor's contact information. She stated that they "obviously can't" make me happy and she suggested that I stay elsewhere.

Everyone in my company needs to go there for seminars one week at a time for about 50 times in the next year or two. We just stayed at the adjacent property which is only a 2.5 star last week and it was fantastic. There are at least 30 properties within a couple of miles radius. I strongly recommend staying at other hotels. If you have to stay here, make sure you don't complain or pack your bags and prepare to be kicked out.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank luvtravl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, General Manager at Holiday Inn St. Petersburg North / Clearwater, responded to this reviewResponded March 4, 2014

Dear Luvtravl8:
While this review is being reviewed by Trip Advisor again, I felt it very important to share the hotel side of this review. Below is each of your points of concern:

I was in Clearwater for some seminars and this hotel was contracted with my seminar sponsor. The room was dirty, small and had a musky smell to it. There was mold in my room and a lizard in the bathroom. I arrived at 4am after flying for 10 hours and was too tired to ask for a new room.

Hotel: (This was never mentioned at check in or during your stay for a manager and housekeeper to review the room and offer resolution –We show you checking in to room 1 at 4:33am and room 2 at 6:24pm, so if you were too tired, why not report room concern next day as we show no complaints were made on the 2nd room)

Judging from the hotel condition, I thought other rooms would be about the same. I reserved two rooms directly from the hotel. Their guest service manager helped with my reservation. She was able to email confirmation for one room, but not the other.

Hotel: (Both reservation s were not made at the hotel. Room 1 was made by central reservations on 11/12/13 at 12:17 and confirmation email sent from Central reservations and NOT the hotel. Room 2 was also made by central reservations on 11/12/13 at 12:32)

I called numerous times for weeks asking her to email me the confirmation, but never got one from my email prior to my arrival. When I complained to her, she just said my email was messed up.

Hotel: (Each time you called the Guest Service Manager did try to email you the confirmation numbers but was keep receiving a bounce back. As a matter of fact, several members of the hotel tried emailing from their email address and all bounced back. She even offer to overnight via mail you the confirmation numbers -)

I thought it was a funny comment since she had no problem sending me email to confirm the other room. The front desk staff was very friendly at check in though.

Hotel: (She was never able to send you one, Central reservation was where the original email confirmation emails came from and thank you for recognizing the friendliness of the front desk staff.)

Breakfast had only very limited items, but it was free.

Hotel: (The rate that you were under from your company has negotiated breakfast buffet to be included which is a standard limited buffet. There is always one item that we switch our daily for a variance. There is a breakfast menu that you are able to order off of with very diverse options)

The next day, I asked the guest service manager for bottled water, she refused to give it to me-it's the same lady that could not email me a confirmation for one of the two rooms I reserved. My understanding prior to reservation was that they provided bottled water. I was able to get by for the entire week without asking them for more water. I saved the bottle and got water from the seminar I was attending. Because of the mold and other pests in the room, I do not recommend drinking the tap water. It was hard as an out of town guest to have to worry about potable water at this place.

Hotel: (Our guest service manager did give you a bottled of water the next day as you stated you did not get one at check in…This was noted in the daily report…. It is also note on your registration card as a tracking tool – Hotels are NOT required to hand out water….We do as an added amenity to priority club members – it is one at check in – January 1st started the HOLIDAY INN world wide new amenity for rewards members and this was explained to you and every other guest…Gold and Platinum receive either reward Points per stay, Free Drink coupon 1 per stay or gift bag that includes bottled water, and trail mix one per stay – you are a club level and did not qualify but we still offer water to club level one per stay. – You were asking for bottled water every time you passed by the desk and the guest service manager made an exception for you until you made a scene at the desk and made accusations to our guest service manager. Several employees and guests witness the scene and at that time it was my decision to cut off the complimentary bottle water to you. )

After my trip, Holiday Inn sent me a survey and I addressed the issues. Their general manager not only did not apologize, but told me that I got what I deserved. She told me her guest service manager did nothing wrong. She reiterated that my email was messed up and I did not deserve to get bottled water from her.

Hotel: (Not only did our guest service manager apologize and address all your concerns I personally did as well and have all those correspondence and would be more than happy to forward to you for your records. Please email me a certified copy of the “I got what I deserved” statement as that was never said. Our Guest Service Manager did not do anything wrong as I did state. She went above and beyond hotel policy to accommodate you. I was copied on all conversations between yourself and the guest service manager and again “I did not deserve” was in no correspondence but I would love a certified copy of that statement if you have it for me to follow up on.)

She also accused me of wanting unlimited water and alcoholic drinks from them and threatened that she would share the information with my seminar provider. First of all, I do not drink alcohol. Second of all, I don't know what my seminar provider would have done with that information..

Hotel: (You did indeed request drink tickets that you were not entitled to and was given anyways….the word alcohol was never used by our staff, in fact you are the only one whom continues to bring that up. I was the one whom stated I was going to share your concerns with our contact for you company as we are not able to exceed your expectations and that we were having concerns with your abrupt behavior with our guest service manager and I was the one whom informed the guest service manager that we no more drink tickets “drink” that includes NON ALCOHOLIC items were to be given to you due to your abrupt behavior towards our guest service manager who was going above and beyond for you. We value our relationship with our corporate accounts and when they bring in guests and there are concerns we ensure we communicate that especially when YOU threatened to speak to the company to pull the account that we have in writing from you.)

I am not sure if the GM of the hotel has been to the bar in the hotel herself. It was scummy, smelled like heavy smoke. I had no desire to order any food or drink from that place because of the mold and pest issues

Hotel: (If it was smoky and scummy why did you continue to frequent the bar daily? We are a nonsmoking facility and I can assure you no one smokes in the bar as the bartenders and Manager on Duty would ask them to go outside. Mold and pest? Just your room that you never told anyone about or is this somewhere else you never told anyone about?)

The hotel staff definitely looked overworked and stressed out. The shuttle used to be a nice convenience, but a couple of their drivers quit and we had to wait anywhere from 45 minutes to an hour for rides. Even the front desk staff had to drive the shuttle a couple of times.

Hotel: (Your continuous abrupt behavior did stress out our staff. Not one driver quit and 45 minutes to an hour is not accurate unless you chose to wait. All shuttle service is based on availability and scheduling. And there are times when both shuttles are out back to back our staff let all guest know the wait time outside of schedule runs and it is up to the guest to decide to wait or take a taxi)

I gathered the GM and the guest service manager are buddies. I asked the GM for her supervisor's number, she gave me 1-800-465-xxxx twice. It's the toll free number for Holiday Inn worldwide reservation line. The operator said that all Holiday Inns are individually franchised so there is no way they could figure out who GM's supervisor is for this particular hotel. It kind of explained why this hotel management is so poorly trained in hospitality business.

Hotel: (This is a professional work environment and the guest service manager supports policy and I manage that manager to ensure policy is followed – The Holiday Inn Customer care did contact me regarding the situation and resolved that the hotel went above and beyond in offering water and drink coupons as a Club level member is not entitled to what was being offered and we the followed back to policy)

The GM cancelled my future reservation after I asked her for her supervisor's contact information. She stated that they "obviously can't" make me happy and she suggested that I stay elsewhere.

Hotel: (You are correct, I did cancel your future reservations because our policy is if we cannot meet or exceed guest expectations they are better off at another hotel that can meet or exceed. As at this point based on numerous conversations with you we were never going to make you happy from placing several cases of complimentary bottled water in your room to offering you an open account in the bar to providing you a pest free and perfectly clean room was not going to be good enough)

Everyone in my company needs to go there for seminars one week at a time for about 50 times in the next year or two. We just stayed at the adjacent property which is only a 2.5 star last week and it was fantastic. There are at least 30 properties within a couple of miles radius. I strongly recommend staying at other hotels. If you have to stay here, make sure you don't complain or pack your bags and prepare to be kicked out.

Hotel (I am truly sorry you feel this way. We did everything we could to accommodate you. We truly wish you all the best and am very glad you are happy at the new property and that they are exceeding your expectations)

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