Just returned home from a 4 night stay after a busy 10 days in Orlando.
We were a party of 3, myself my fiancé and our 2 year old son. We were unaware that this was quite a lively ‘drinking’ hotel and for the first 2 nights were rudely woken up early hours of the morning by drunk people running up and down the corridor and at one point was knocking on people’s doors! At 7 months pregnant I didn’t feel comfortable confronting them but was really annoyed about this. (I appreciate this is not the hotels fault however it had a negative impact on our stay).
Another negative was the pool, we had just returned from a holiday inn in Orlando that supplied floats and pool games for children however there was nothing of the sort here. I’m only 5ft and could hardly stand up anywhere in the pool as it is really deep, there are NO shallow areas which was a shame as I couldn’t really play with my son.
Room was fine although at one point my fiancé was stuck onto the balcony for around half an hour as the lock jammed. Housekeeping did attempt to help but there was no maintenance called to help which would have been more helpful but we did force it in the end. Good choice of channels on the television and a short walk to the beach.
We were not told by our travel agent about the room taxes so this took us by surprise but the gentleman at the front desk (sorry didn’t catch his name) did give us breakfast food vouchers as compensation which was really well appreciated.
Overall our stay was ok, but if we were to return we would probably stay elsewhere.

Ok - so my fourth year staying here- ( still no refurb)
Looking tired in places!
Party of 6 checked into a suite.
2 queen beds and a sofa bed.
Sofa bed NOT fit for purpose. No support curls in the middle. Not what you would expect for a $250 dollar room plus €20 parking - plus occupancy tax -
So went to front desk at 9am - reported issue- had to return at 1pm then again at 3pm.
Told bed was fixed - still the same - had minor words with lady on front desk who was beyond rude to me-
In stepped a guy called Marcus Green ( thank god!)
Arranged a room swap the next day to a better room-
Thank you for saving my vacation.
This guy was good .. great customer service ethic - if your listening IHG - he’s one for future prospects...
Now the breakfast that’s not a breakfast.
When you buy breakfast on the IHG app. It’s not for a breakfast - you get a $12.50 x 2 contribution toward your
Breakfast. So if for example you want orange juice , maybe cereal - then something hot and a cup of coffee - you will end up paying more.
My party had 2 kids who ate free - but my other 2 daughters had to Be paid for -
$40 a day extra for the paid breakfast!
Come on IHG not good enough.
Imaging how that would have worked if an American Tourist was sold a breakfast in that way in Ireland.
( I’m sorry sir but your paid breakfast doesn’t get you coffee or orange juice - it’s extra-?!?.
Any way I’ll end on a positive note -
Marcus Greene- thanks you

Awesome location ,good service, Most everything is walking distance,a lots to do so what ever you’re into pack it up and go cuz you can probably get it done the street performers are a plus in the clearwater plaza fun fun fun in the sun sun sun!!!