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“great hotel”

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Hilton Clearwater Beach
Ranked #21 of 98 Hotels in Clearwater
Yonkers, NY
Level 6 Contributor
150 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
“great hotel”
Reviewed March 2, 2014

This review was long due since we were here last august as part of our road trip.I booked this room with points and being a hilton gold memberi got free breakfast and wi-fi.I enjoyed the beach but the pools were a bit to hot for my liking.I also like the area parking is free but you will have to get lucky and find one without going in circles.The breakfast was decent and the room was nice.All in all i will return again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leo_travel_agent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, March 6, 2014
Thank you for writing a review. We appreciate your feedback and comments regarding your experience as our guest. Glad you enjoyed your stay. Our apologies for the parking issue and know we do get full at times, we encourage guests to ask the assistance of our Valet. I thank you for being our guest, and look forward to return to the Hilton Clearwater Beach. .

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Salt Lake City, Utah
Level 6 Contributor
206 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed March 2, 2014

The rooms are nice and very up to date. Rooms face either the coast or harbor; I don't think any of the rooms have a horrible view. Customer service was outstanding. The restaurant was good although a bit pricey, of course. It is right on the beach. There are several restaurants (to include Subway and Dunkin Donuts) within walking distance. The onsite gym is a bit small but sufficient, and you have free access to a larger gym two blocks away.

This is a resort experience right on the beach. Since it is a "resort" experience that is not all-inclusive, watch for the daily "resort" fee and MAKE SURE TO ASK for your food credit coupons, etc. right at check-in. (They give you a small piece of paper explaining that the resort fee entitles you to free internet, off-site gym, a daily $10 dinner credit, etc. We did not discover until the last night that you had to ask for the food credit coupons; we thought the small piece of paper was the daily $10 dinner credit. if our kind server had not gone up to management and gotten our food credit coupons, we would have missed out on $30 worth of food coupons. Our meal was then "free" that night.)

Hilton management: Don't slack on the deep cleaning here; it will catch up with you within a couple of years. Our beds' base boards needed dusted and wiped down. I noticed on our last night there that the restaurant had a lot of debris on the floor (bread crusts, needed sweeping).

Room Tip: Reserve a coast-facing room and request a room away from the elevators.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arualpalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Excecutive Assistant at Hilton Clearwater Beach, responded to this review, March 4, 2014
Glad to hear about your stay at he Hilton Clearwater Beach. We appreciate you letting us know about your experience and our management has already been made aware, department heads are monitoring your issues. Your review provides feedback that our hotel team needs to re-evaluate guest needs and meet guest expectations. Thank you for being our guest.

Sincerely
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewisburg, Pennsylvania
2 reviews
Reviewed March 1, 2014

We just returned from a visit to Clearwater Beach Florida. We stayed at the Hilton and could not have been more pleased with our stay. The hotel is very clean, and the staff goes out of its way to make sure you are pleased. The location is perfect, you are right on the beach, there are two swimming pools and outside food and bars. You can walk everywhere from this hotel; shopping, restaurants and Pier 60 is outside your door. We ate breakfast daily in the hotel and it was a delicious buffet, far superior to the typical Hilton breakfast. We also ate a light dinner there one night, also delicious and fresh! As you face the beach, make sure to book the left side of the hotel. Our room overlooked the beach, but also the air conditioners and roof. Upon checking out and moving on to another hotel we realized we left a computer cord in the room. I called the Hilton, they tracked down my cord, and it was waiting for us when we returned home to Pennsylvania! That is great service!!

Room Tip: Choose a room on the South side when choosing a room, avoid the air conditioner units on the North s...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Connierocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, March 4, 2014
We greatly appreciate your review and sharing your experience as a guest of the Hilton Clearwater Beach. Thank you for your comments and feedback,we are delighted we met your expectations. Looking forward to having you with us again should you return to Clearwater Beach.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2014 via mobile

Hotel staff was friendly, responsive. Rooms very basic. Housekeeping swarm the floor, quick. Our door didn't close on its own and housekeeping routinely left our room unsecure all day. A report to management resulted in a prompt followup from maintenance.

Stayed February 2014, traveled with family
Helpful?
2 Thank Ryankellysr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, March 4, 2014
We appreciate you taking the time to write a review. Sorry we did not meet your expectations. We are glad you did make a report to have somone follow up, hope to your satisfaction. Thank you for being our guest.

Sincerely,.

Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 28, 2014

Although slightly on the pricey side, the location is fantastic. You will walk onto the beach and are in walking distance of all the restaurants and activities. No car needed, which is great because it is really difficult to find parking in Clearwater Beach. So, the rooms were a little bit small, but if you'll be at the beach all day who cares. Here is what made this hotel a 5 star rating. The utmost attention that you will get from staff. Aaron was so inviting and greeted us every day. He realy went out of his way to make sure my family was taken care of. I really felt like an appreciated guest and would go back to this hotel purely based on how the staff interacted with us. We met Melissa serving on the beach side and the service was excellent. Definitely one of the best hotels at the beach.

Room Tip: Get a balcony that overlooks the water
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanja S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, March 4, 2014
Thank you for your gracious review and for your kind words about our staff, who take great pride in their guest service.. We do appreciate your comments and delighted we met your expectations, thank you for sharing and being our guests. Looking forward to having you back with us, should you return to the Clearwater Beach area.

Sincerely,
Andrea Trimmer
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 6 Contributor
169 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed February 28, 2014 via mobile

I recently spent three nights at the Hilton Clearwater Beach, and I have no complaints. I'm already trying to plan a return trip! The location is perfect for a beach getaway - I didn't even rent a car. There is shopping and restaurants galore within a three block walking distance, in addition to being directly on the gorgeous beach! A CVS and Walgreens are also within a block or two away for essentials. Amanda at the front desk was very pleasant and efficient, and Rochelle in the hotel restaurant was great! The food is actually pretty good at the hotel restaurant - I had breakfast here each morning. The blackened grouper and tomato bisque were very good at dinner, too. Other nearby places to try the local grouper are Crabby Bill's across the roundabout, and any of the four Frenchy's. All the locals were very friendly, and the two pools were nice and never overcrowded. The view from my balcony was wonderful: the pier, pools, beach, sunrise and sunset! The room was clean, quiet and very comfortable. I slept very well each night. I didn't mind paying the mandatory $20 daily resort fee, given all the perks, including free wi fi, and business center access. Three days here did not seem long enough before I had to travel back to the frozen state of Minnesota, but I will most definitely return!

Stayed February 2014, traveled solo
Helpful?
Thank MNdawnygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, March 4, 2014
Many thanks for being our guest and writing a review. We are glad we met your expectations and also thank you for sharing your experience. Delighted to hear you will be returningnext year and hope it will be for a little longer. Please contact me when you will be returning, at andrea.trimmer@hilton.com. Thank you and see you again.

Sincerely,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 28, 2014

We had booked two rooms with ocean view but upon arrival we were given rooms to the street. Apparently the hotel was full, but this can never be our fault. The service was very bad and we were spoken to in a very aggressive manner. This spoiled our stay since the street is very noisy. This Hilton must have to many customers since it can treat us like that. Never going back!!

Stayed February 2014, traveled with family
Helpful?
Thank Birgit F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripper059, Executive Assistant at Hilton Clearwater Beach, responded to this review, March 4, 2014
First and Foremost , please accept my sincerest apologies for the lack of hospitality you received as our guest. We do appreciate you letting us know about your stay at the Hilton Clearwater Beach. Sorry we did not meet your expectations. Without your feedback we are not able to assist with your issues as our guest. Please contact me at andrea.trimmer@hilton.com to further discuss your comments and allow me to assist. Thank you for being our guest and my apologies again.

Sincerley,
Andrea Trimmer
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Clearwater Beach

Property: Hilton Clearwater Beach
Address: 400 Mandalay Ave, Clearwater, FL 33767-2011
Phone Number:
Location: United States > Florida > Clearwater
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Clearwater
#13 On the Beach Hotel in Clearwater
#15 Business Hotel in Clearwater
#29 Family Hotel in Clearwater
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Clearwater Beach 3.5*
Number of rooms: 416
Official Description (provided by the hotel):
Spread across 10 acres of sandy white beach, surrounded by blue skies and the beautiful Gulf of Mexico. ... more   less 
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Also Known As:
Hilton Clearwater Beach Hotel Clearwater
Clearwater Hilton
Hilton Beach Resort Clearwater

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