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“Hospitality Training Needed.”

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Holiday Inn Express Hotel & Suites Clearwater / US 19N
Ranked #66 of 98 Hotels in Clearwater
Reviewed August 11, 2011

I have stayed in many Holiday Inns in the past and have only received positive service but not here. After a long travel of over 1,000 miles we were a little early and wanted to check into the hotel. Check in was at 3PM. We went to the front desk and asked if they have an early check in. The front desk staff was more concerned with answering the phone and then proceeded to inform us that she was not allowed to do early check in. We went to the car and called the 800 number and asked that since we were Priority Club if we were still able to check in early. They stated yes as long as there were rooms available, which there were per the front desk staff. Once we did check in the front desk staff was in some need of training, she was rude and very preoccupied with the phone rather than assisting the people that were at the front desk waiting on checking in. At the time of check in we asked about a late check out since check out was 11AM, her response was check out is at 11AM. Meaning they were not interested in working with anyone. We let that drop and then proceeded to our room that was very untidy and very old and unmaintained. The sheets had holes in them and the towels had hair in them from the last guest. The shower curtain would not stay closed since the rod was not level. Stains on the carpet making it look very dirty. I will say that this stay was very troublesome, and not relaxing by any means. I would not recommend this Holiday Inn Express to anyone, the unpleasantness of the staff would make anyone stop in their tracks.

  • Stayed: August 2011, traveled with family
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1  Thank Jason F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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195 - 201 of 223 reviews

Reviewed April 7, 2011

Haven't stayed at HIE for awhile, and will probably pass on these accommodations in the future. Location on GTB BLVD is good - except the rd construction and subsequent backup makes this a tough spot.

Bathtub was not clean - some evidence of body grime on bottom of tub. Cooling/ventilation was acceptable; stayed on 3rd of 4 floors.

Publix meeting going on which meant breakfast was crowded at 7, fair amt of tourists stuffing faces. Little in way of selections unless you are carboloading.

I think i'll stay at fairfield inn down the road again. If you are simply crashing here - it's ok.

  • Stayed: April 2011
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2  Thank Pvbtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2010

My wife and I stayed at the Holiday Inn Express/US 19 in Clearwater, Florida for 5 nights in October 2010. We figured that its location was perfect for the places we were going in the area. The check-in process was difficult, the staff person was distracted by the phone ringing and she was alone. It was 3 in the afternoon. The first floor room was a reasonable size, with 2 queen beds. The A/C was off, and was very noisy when we turned it on. It was very hard to regulate, so we would wake-up too warm in the middle of the night. The "heated pool" was small and cold and the area was not inviting. There was a very cheap "economy inn"" next door, which overlooked two sides of the pool.

The first night, we left a small spot of the duvet cover. The next day, after we returned, the room was only half cleaned-no clean towels, the sink was still dirty, but the beds had been made, with the spot on the duvet cover. It was never changed.

The whole atmosphere of the hotel was negative. The staff seemed afraid of the manager. When she was around, they were very jumpy. One afternoon, my wife was watching TV, so I went to the lobby to read. As I was sitting there, the manager proceeded to chew out the desk person for at least 5 minutes. It was very unprofessional and, if justified, should not have been done in public.

There was free wireless available during our stay. On the day before our departure, we went to the "business center" to print out our boarding passes. There was 1 computer, which wasn't working. Plus, have you ever heard of a business center WITHOUT a printer??

In sum, a good location, but not a place I'd stay again. There are a lot of other options nearby.

  • Stayed: October 2010, traveled as a couple
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2  Thank cpfjd2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunshineClearwater, Manager at Holiday Inn Express Hotel & Suites Clearwater / US 19N, responded to this reviewResponded December 3, 2010

We are very sorry about your experience at our hotel. We are committed to very high standards and try to maintain these each and every day. We do have a rather large number of repeat guests which tells us we must be doing something right. Unfortunately your stay was not pleasant. We would certainly like the opportunity to prove ourselves to you. If you would give us another chance, I'm sure you will find a warm and friendly atmosphere along with a total staff dedication to customer service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2010

When you travel a lot for business you begin to notice those little things that hotels do and don't do. When I arrived late at night there was no one at front desk. There was not a bell or anything to signal that I was waiting. Not the best welcome. Breakfast was typical, nothing out of the ordinary. They have a business center but you are asked to pay 5 cents per printed page that you print off. Though it is on the honor system, I have never seen a hotel charge for paper.

After checking out I noticed my rate was wrong and called the hotel. Was told I was upgraded and accidentally charged the higher rate. I asked that my bill be adjusted and and that I be sent a new bill via email so I could submit to my company as an expense. I never received an email.

The room was clean, the bed was okay and the air conditioning worked.

Overall an okay stay but could have been better.

  • Stayed: August 2010, traveled on business
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2  Thank SkysTheLimit_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2010

we stayed here for one night it is 10min drive to the beach the hotel is mostly used for business travellers etc we found the staff very helpful and our rooms very large and clean with microwave and fridge the pool is a bit on the small side and most of the time we had it to ourselves which was great, the free breakfast was good too

  • Stayed: July 2010, traveled as a couple
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2  Thank snowball123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2010

Clean, inviting, large room, with very comfy beeds, microwave, and a fridge. The property is quite new and modern. Nice plasma TV with more than 80 channels.
The complimentary breakfast was good. Free internet with good reception.
About 20 minutes drive to Clearwater beach. The staff was friendly.
Recommended.

  • Stayed: May 2010, traveled with family
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2  Thank randomtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2010

We stayed here for four nights during spring training 2010. The property is about a 15 minute walk to Brighthouse Field. If you exit the hotel through the front doors and walk to Brighthouse field to the left of the property you walk along a service road which can be a little hairy for seniors and young children. The traffic moves at quite a pace. However, if you exit the property and go to the right you can walk to the field along a bike/walking path which runs parallel to Coachmen Ave. The property itself is nice with a great complimentary breakfast including a few hot items like eggs and sausage. There is a pool and fitness center and our room with two queen beds was large enough for our group which consisted of two adults and a child. There are a few places to eat close by like a Perkins, Chik fil a, and a Smokey Bones across the street. Definitely will stay here again when we visit spring training.

  • Stayed: March 2010, traveled with family
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Thank Mailcommando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Clearwater / US 19N

Address: 2580 Gulf To Bay Boulevard, Clearwater, FL 33765-4411
Phone Number:
Location: United States > Florida > Clearwater
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 98 Hotels in Clearwater
Price Range: $111 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Clearwater / US 19N 2.5*
Number of rooms: 119
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Also Known As:
Holiday Inn Express Hotel And Suites Clearwater / Us 19n
Holiday Inn Clearwater
Holiday Inn Express Clearwater
Clearwater Holiday Inn

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