I have stayed in many Holiday Inns in the past and have only received positive service but not here. After a long travel of over 1,000 miles we were a little early and wanted to check into the hotel. Check in was at 3PM. We went to the front desk and asked if they have an early check in. The front desk staff was more concerned with answering the phone and then proceeded to inform us that she was not allowed to do early check in. We went to the car and called the 800 number and asked that since we were Priority Club if we were still able to check in early. They stated yes as long as there were rooms available, which there were per the front desk staff. Once we did check in the front desk staff was in some need of training, she was rude and very preoccupied with the phone rather than assisting the people that were at the front desk waiting on checking in. At the time of check in we asked about a late check out since check out was 11AM, her response was check out is at 11AM. Meaning they were not interested in working with anyone. We let that drop and then proceeded to our room that was very untidy and very old and unmaintained. The sheets had holes in them and the towels had hair in them from the last guest. The shower curtain would not stay closed since the rod was not level. Stains on the carpet making it look very dirty. I will say that this stay was very troublesome, and not relaxing by any means. I would not recommend this Holiday Inn Express to anyone, the unpleasantness of the staff would make anyone stop in their tracks.
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- Also Known As:
- Holiday Inn Express Hotel And Suites Clearwater / Us 19n
- Holiday Inn Clearwater
- Holiday Inn Express Clearwater
- Clearwater Holiday Inn