We stayed at the Hyatt Regency on Clearwater Beach for a long weekend as part of a large group. We ate quite a few times at the Shor restaurant and were completely appalled by the lack of standards or prep in the kitchen.
- Breakfast buffet - eggs were dried up and over cooked. Bacon was so overcooked when you picked it up it just crumbled. When I asked for better bacon, the Chef spent some time looking and finally admitted, it's all burned like that. The next morning, same burned up bacon, though he was nice enough to save me a few pieces that weren't too bad. Hash browns were burnt on both sides but uncooked in the middle. Ordered an omelet on two occasions, both times it had to be sent back because it was prepared with the wrong ingredients. Had folks in my party complain that the buffet food was cold (ironic, given how overcooked everything was) and that they were slow to replenish the line with fresh food. Numerous people did report that the Oatmeal was very good.
- Dinner - ordered grouper bites (fried grouper), came out raw and cold in the center (this is dangerous!!). Steak ordered medium rare, came out well done. Sent the steak back, got a new one that was literally just seared (raw and cold). Mashed potatoes came out cold (not slightly cool, as in not heated up!). Numerous people in our party had to send their food back because it was either raw in the middle or so overcooked it was not edible.
On our last night, had a group dinner with 12 people. It took them 2 hours and 10 minutes to get our first course out. When entrees came out, a few of them had to be sent back because they were raw or overcooked. Server kept apologizing over and over, finally told us that the kitchen isn't big enough to handle the size of the restaurant and this has been an ongoing issue.
Food that was delivered to order was good food, but the kitchen staff here is going to end up killing someone serving raw food to their patrons. Who is expediting and checking quality of food leaving the kitchen? Apparently no one. We'll never eat here again!
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