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“Meh, it is not Hyatt level hotel”

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Hyatt Regency Clearwater Beach Resort & Spa
Ranked #9 of 98 Hotels in Clearwater
Certificate of Excellence
GreenLeadersGold level
Reviewed October 1, 2013

If you travel a lot, you know the difference between different stars. This is a solid 3.5 hotel.

Desk, restaurant, bar, and parking staff are excellent. Housekeeping and beach staff where you check out towel are so-so.

Quiet room, good a/c, everything worked well (plumbing, lights, door key, etc).

Excellent internet service (Resort fee covers it)

One of the best fitness centers encountered with everything working like new.

Great pool and the pool bar is very friendly and capable. But, while the restaurant is very attractive and inviting, the bars are pretty lean on anything like inviting place to gather with friends. Skimmers Bar is in an entryway lobby kind of area at entrance to Shor restaurant and not kind of place that feels comfortable to gather with friends for a while. You can sit outside, but cool wind and rain would make that impossible. People passing back and forth to restaurant makes it feel like an airport quick grab and go place. I really expect more plush and inviting place in a vacation resort.

There is no gift shop with pharma stuff, newspapers, books, and all the usual stuff to buy for taking back home. That was very odd and I've never seen a hotel without such a shop very near elevators, restaurants and bars. I asked the concierge and was told no papers or books for sale and pointed down street to Walgreens. There is a facility across the street where you check out towels and can purchase some kinds of beach stuff. But, it is not convenient nor at all stocked with the usual fare.

Nickel and dime customers with resort fee and parking. I know parking is the trend everywhere so not unexpected. But, there is nothing here to justify resort fee. Couple little bottles of water a day, internet service, and towels for beach and pool for hefty fee. The beach is public and you must pay 25 a day for umbrella or cabana and many people come from outside hotel and use them free leaving you with few choices. I encountered several folks at the terrace patio on 16th floor who just crashed in from outside hotel - not hotel guests. The parking garage does not feel quite safe as anybody can park there from the street and these people go into hotel and that makes me nervous with my family. I'd recommend single women or elderly consider the extra cost of valet parking as this is wide open parking facility. But, I did see couple security folks walking up ramps in the garage so there is some presence. I also saw couple very sketchy guys hanging around sitting on the hood of a car on the 4th floor beach side in garage! The guys were not dressed as though hotel staff and why be sitting on hood in parking garage if they did work there.

Odd welcome at front desk as they seem to want you to check in at kiosk and one has questions and sees four desk staff just standing behind little podiums with no other guests. Very odd. Then some other guests arrive and staff jumps quick to offer champagne along with some kind of windscreen cardboard screen and does not offer to me. That was very uncomfortable.

There was some kind of big conference type event on second floor while we were there and it appears this hotel is more a conference hotel than a resort. Frankly, other than having a beach across the road from the hotel and a spa where one can spend 100 or so bucks for a massage, nails or whatever; there is nothing here like any resort I've seen.

I still have a 150.00 pending credit card charge on my bill four days after checkout that should only be 48.00 for three days parking. That will take a phone call to clear up. And there was an odd charge for Shor breakfast when we ate at Beach Shanty across street I found on an email bill after returning home. A call to hotel and they could not find the check record and canceled the charge. But, such is just sloppy as these kind of details take time to resolve and could often just slip through as extra charge to customer.

Views from pool on 8th floor pool area and 16th floor patio are stunning, especially in the evening. Also, all the rooms seem to have some kind of good views of ocean or inland water. There are staff constantly cleaning and spraying to fight mildew and such in the patio area and pool area so none of the usual beach crud on structures, planters and such.

While this hotel has a lot to offer, it was not worth the premium price and it did not at all feel like a resort and spa. Yes, it is big! It dominates the view as one drives west on 60 approaching the beach. And it is impressive structure. But, if you travel seldom and big and generally clean impresses, this is good choice. But, for the money, and the promise of high rating, look elsewhere. It does not match the usual Hyatt standard to me.

  • Stayed: September 2013, traveled with family
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2  Thank Retiredtraveler661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,675 - 1,681 of 2,555 reviews

Reviewed October 1, 2013

My wife, daughter and I stayed here for 4 nights and I have to say this hotel was awesome we had a two bedroom suite and the view was WOW. This hotel is walking distance to everywhere. The staff at hotel is second to NONE, they treated us as if we were the president every need was accommodated with a smile, Kathy at beach hut to Rob and Katie in the lounge and every one else made our stay priceless. Thank You The Rees Family

Room Tip: The 1200sqft 2 bedroom suite have the best view
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  • Stayed: September 2013, traveled with family
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1  Thank mlrees1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Clearwater Beach Resort & Spa, responded to this reviewResponded October 2, 2013

Dear mlrees1968,

Thank you for going out of your way to share comments about your recent stay at our Hyatt Regency Clearwater Beach Resort & Spa. I am delighted to hear how much your family enjoyed your time as our guests. Our two bedroom suites are perfect for families traveling needing extra space and a bit of privacy. Kathy, Rob & Katie will be recognized for the wonderful service you experienced. It will be our pleasure to welcome you back on your next visit to the Clearwater area.

Sincerely,

Nick B. - Guest Relations Associate

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Reviewed September 29, 2013

We held our daughter's wedding at this superb Hotel venue. From the moment our daughter and son in law decided that this was their dream hotel to hold their special day the Wedding planners Lindsey and Michelle helped them make this come true. They went above and beyond to make sure that everything was perfect for them and their guests. The Staff couldn't have been more helpful and friendly to us all. The food was excellently prepared and perfectly served. We had nothing but compliments from all the guests attending.

  • Stayed: September 2013, traveled with family
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Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Clearwater Beach Resort & Spa, responded to this reviewResponded October 1, 2013

Thank you for taking time to provide feedback on the experience you had in hosting your daughter’s wedding at our hotel. I’m delighted to hear that Michelle and Lindsey were able to help you put together a memorable wedding. I will certainly make sure they know how much you appreciated their efforts. It is wonderful to hear that the staff were friendly and helpful to all of your guests and that the food was excellent. Thank you for letting us share in this special day for your daughter and son-in-law. Congratulations on their marriage and I hope that we can welcome you back to our hotel again in the future.

Abrea H – A Guest Relations Associate

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Reviewed September 29, 2013

We stayed 6 nights and it was awesome. Place was clean and had friendly staff. CHRISTINA at the front desk was great. She helped us with all the questions we had. She is really great customer service person. Other were fine too but not as good as CHRISTINA. Thank You again. Price at first sounded high but we had such a good time that the extra money we spent was worth. Overall we had good time and are planing to possibly stay with them again.
Great time!

Room Tip: All rooms are great cant make a mistake
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  • Stayed: August 2013, traveled with family
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Thank Truthfulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Clearwater Beach Resort & Spa, responded to this reviewResponded September 30, 2013

It is terrific to hear that your recent stay at our resort was perfect. I will be sure to share your kind words regarding Christina and her service with our management team. Thank you for choosing to spend your vacation at our property. We look forward to having the opportunity to welcome you back to our resort the next time your travel brings you back to Clearwater!

Brock S. – A Guest Relations Associate

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Reviewed September 25, 2013

We have stayed at this hotel for two nights. Valet parking for 20 bucks a night. 25 bucks per night resort fee. (covers wifi, bottles of water, newspaper, pool chair and towel service, gym etc.).
The room was fabulous! It was big, had a full kitchen, view on the gulf. The bathroom had a tub, a walk-in shower.The staff was very friendly and accommodating. The hotel was located right at the beach. The restaurant was good. You can get starbucks coffee there.
I have seen quite a lot high quality resorts and hotels, and this one is one of the better ones I have seen.

  • Stayed: September 2013, traveled as a couple
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Thank Jvdp11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Clearwater Beach Resort & Spa, responded to this reviewResponded September 26, 2013

Thank you for taking time to provide feedback on your recent stay. It is fantastic to hear that you enjoyed the full kitchen, gulf view and spacious bathroom so thoroughly. I’m glad to hear that the staff was friendly and accommodating throughout your stay. It is wonderful that you found the restaurant to be of excellent quality. Your recommendation is our biggest compliment and I hope we can welcome you back to our hotel again soon.

Abrea H – A Guest Relations Associate

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Reviewed September 24, 2013

This is a very nice hotel, very nice rooms, very new, beds almost comfertable. Wifi sketchy. Parking self $16, Valet $20. Access to beach excellent. Service excellent! amenities: amazing!! Great stay , will be back for sure. Tip: If you book through priceline, they still add resort fee and taxes, which adds up!!

  • Stayed: September 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Thank Sherif E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Clearwater Beach Resort & Spa, responded to this reviewResponded September 25, 2013

I appreciate you taking a moment of your time to provide feedback in regards to your recent stay at our resort. Your feedback regarding the hotel and the amenities are greatly appreciated. It sounds like you thoroughly enjoyed your room and found the service to be excellent. Your recommendation is our biggest compliment. We look forward to welcoming you back to Hyatt Regency Clearwater Beach Resort and Spa in the future!

Brock S. - A Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

We were here for four wonderful days for our son's wedding on site. The service was great from the minute we arrived from the valets, courteous door men, front desk attendants ( Ryan & Katrina). The staff was accomodating when we needed to change rooms due to the need for a walk-in shower. The complementary upgrade was greatly appreciated. The wedding went off without a hitch and the banquet manager, Raphael, was supurb in accomodating our guests. Many complements from our guests on the food and service. Cant beat the location on the beach.

Stayed: September 2013, traveled with family
Thank Pacemusc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Clearwater Beach Resort & Spa, responded to this reviewResponded September 25, 2013

Thank you for choosing to have your son's special day at our resort. Your wonderful comments regarding the staff and their service is greatly appreciated. I will be sure the staff is recognized for their excellent service especially Ryan, Katrina, and Raphael. I am so happy we were able to make your son's wedding day a memorable experience for everyone in attendance. Your recommendation is truly appreciated. We look forward to welcoming you and your family back to Hyatt Regency Clearwater Beach Resort and Spa in the future!

Brock S. - A Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Clearwater Beach Resort & Spa

Address: 301 South Gulfview Blvd, Clearwater, FL 33767-2460
Phone Number:
Location: United States > Florida > Clearwater
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Clearwater
#4 Luxury Hotel in Clearwater
#7 Romantic Hotel in Clearwater
#7 On the Beach Hotel in Clearwater
#7 Business Hotel in Clearwater
#12 Family Hotel in Clearwater
Price Range: $248 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Clearwater Beach Resort & Spa 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Hyatt Regency Clearwater Beach Hotel Clearwater
Hyatt Regency Clearwater Beach Resort And Spa

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