If you travel a lot, you know the difference between different stars. This is a solid 3.5 hotel.
Desk, restaurant, bar, and parking staff are excellent. Housekeeping and beach staff where you check out towel are so-so.
Quiet room, good a/c, everything worked well (plumbing, lights, door key, etc).
Excellent internet service (Resort fee covers it)
One of the best fitness centers encountered with everything working like new.
Great pool and the pool bar is very friendly and capable. But, while the restaurant is very attractive and inviting, the bars are pretty lean on anything like inviting place to gather with friends. Skimmers Bar is in an entryway lobby kind of area at entrance to Shor restaurant and not kind of place that feels comfortable to gather with friends for a while. You can sit outside, but cool wind and rain would make that impossible. People passing back and forth to restaurant makes it feel like an airport quick grab and go place. I really expect more plush and inviting place in a vacation resort.
There is no gift shop with pharma stuff, newspapers, books, and all the usual stuff to buy for taking back home. That was very odd and I've never seen a hotel without such a shop very near elevators, restaurants and bars. I asked the concierge and was told no papers or books for sale and pointed down street to Walgreens. There is a facility across the street where you check out towels and can purchase some kinds of beach stuff. But, it is not convenient nor at all stocked with the usual fare.
Nickel and dime customers with resort fee and parking. I know parking is the trend everywhere so not unexpected. But, there is nothing here to justify resort fee. Couple little bottles of water a day, internet service, and towels for beach and pool for hefty fee. The beach is public and you must pay 25 a day for umbrella or cabana and many people come from outside hotel and use them free leaving you with few choices. I encountered several folks at the terrace patio on 16th floor who just crashed in from outside hotel - not hotel guests. The parking garage does not feel quite safe as anybody can park there from the street and these people go into hotel and that makes me nervous with my family. I'd recommend single women or elderly consider the extra cost of valet parking as this is wide open parking facility. But, I did see couple security folks walking up ramps in the garage so there is some presence. I also saw couple very sketchy guys hanging around sitting on the hood of a car on the 4th floor beach side in garage! The guys were not dressed as though hotel staff and why be sitting on hood in parking garage if they did work there.
Odd welcome at front desk as they seem to want you to check in at kiosk and one has questions and sees four desk staff just standing behind little podiums with no other guests. Very odd. Then some other guests arrive and staff jumps quick to offer champagne along with some kind of windscreen cardboard screen and does not offer to me. That was very uncomfortable.
There was some kind of big conference type event on second floor while we were there and it appears this hotel is more a conference hotel than a resort. Frankly, other than having a beach across the road from the hotel and a spa where one can spend 100 or so bucks for a massage, nails or whatever; there is nothing here like any resort I've seen.
I still have a 150.00 pending credit card charge on my bill four days after checkout that should only be 48.00 for three days parking. That will take a phone call to clear up. And there was an odd charge for Shor breakfast when we ate at Beach Shanty across street I found on an email bill after returning home. A call to hotel and they could not find the check record and canceled the charge. But, such is just sloppy as these kind of details take time to resolve and could often just slip through as extra charge to customer.
Views from pool on 8th floor pool area and 16th floor patio are stunning, especially in the evening. Also, all the rooms seem to have some kind of good views of ocean or inland water. There are staff constantly cleaning and spraying to fight mildew and such in the patio area and pool area so none of the usual beach crud on structures, planters and such.
While this hotel has a lot to offer, it was not worth the premium price and it did not at all feel like a resort and spa. Yes, it is big! It dominates the view as one drives west on 60 approaching the beach. And it is impressive structure. But, if you travel seldom and big and generally clean impresses, this is good choice. But, for the money, and the promise of high rating, look elsewhere. It does not match the usual Hyatt standard to me.
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- Also Known As:
- Hyatt Regency Clearwater Beach Hotel Clearwater
- Hyatt Regency Clearwater Beach Resort And Spa