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“room was clean but......”

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DreamView Beachfront Hotel & Resort
Ranked #19 of 98 Hotels in Clearwater
St. Marys, Georgia
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“room was clean but......”
Reviewed February 15, 2012

Room was clean and no bed bugs as far as I could tell but let me tell you! Room for Military rate was so small that you can barely fit two people and then we had a old fashion 26" TV and the cable was snowy. Pool was broken and dirty and the so called gym only had a couple of machine and weights. I called customer care on Monday and it is now Wednesday night and no response. Some customer service!

  • Stayed February 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Faith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
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Georgetown, Massachusetts, United States
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2012

The room was great, always clean as every part of this hotel was. AC pretty quiet, we were on the beach side second floor, at night with slider open we only heard the waves. We ate breakfast and lunches only, which were perfect every time, and the staff made us feel special all the time from the Manager, Desk Clerks,Housekeeping, Grounds Crew, Bartenders and Waitstaff. We will be back

Room Tip: Streetside 4th floor and up Harbor Views
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  • Stayed February 2012, traveled with friends
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Helpful?
1 Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Florida, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2012

If it were not for the cool temps, the stay was total bliss. From checking in a little early to the courteous staff. The room was clean and airy, the king size bed made all the difference. The view was actually better than I thought due to the angle of the hotel. Nice small balcony to sit out on, only downside to our experience was not having a menu from the restuarant in the room. All that was there was a breakfast room service menu that was a bit on the high side. We didn't really like the fine print stating that an 18% gratuity would automaticaly be added to the bill. Onsite parking was good, availability to get parking was easy......All in all, a wonderful time. Will be making plans to return.

Room Tip: Since it's not actually "Gulf View" pay the few extra bucks for the "King Corner...
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  • Stayed February 2012, traveled as a couple
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    • Service
Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 12, 2012

The marketing-overview presented by Wyndham Clearwater Garden for their property is egregiously misleading. I checked out a full day early, such was my disappointment with this hotel.

Simply put, the hotel is not as described...neither on various travel-booking website nor on the corporate home page for Wyndham itself.

If you read the reviews of this hotel on Travelocity, Yelp!, Booking.com, TripAdvisor, or similar sites, you will see multiple variations of the same complain, over and over: "This hotel is not as described".

Briefly:

1) LOCATION NOT AS DESCRIBED

The claim: The hotel is marketed as "beach front" and having "ocean views", and so forth.

The reality: The reality is that the hotel is on the bay inlet...and not on the beach. Period. It's a black and white issue with no shades of gray. The hotel simply is NOT on the beach. And ocean views are not possible when the property is NOT on the ocean.

2) FACILITIES NOT AS DESCRIBED

The most egregious claim: the hotel claims it has "our 24-hour gym and fitness center".

The reality: The "fitness center" is in fact a bare room, 10 feet by 10 feet, that contains the following three items: 1) a single old treadmill, 2) a single broken/non-functional recumbent bike, and 3) Four dumbbells. Yes, that's right, four. This is not a fitness center in any shape or form, it is a bare room with some remnants of a fitness center that should probably be thrown away.

3) INADEQUATE PARKING

Simply put, there is not enough parking for the hotel. Two nights in a row, we had to wait 30 - 60 minutes for a single parking space to become available (which usually only happened when one of the employees completed their shift and went home.

4) NUMEROUS NON-FUNCTIONAL ITEMS

The ice-machine on our floor was "out of order", as was the soda machine.
The hair-dryer in the room was non-functional.
The single table in the room had uneven legs, making it impossible to use.
The above fitness center contained three items, two of which were either broken or incomplete.

The hotel itself is reasonably clean and quiet, and were it being described remotely accurately, and priced remotely accurately, customers could make reasonably informed decisions for themselves.

But when our only source of information about a hotel is inaccurate, it removes from us, the customer, the ability to make an informed decision, because we have been misled about key, critical items.

When large numbers of users report the same basic problem with a hotel, and say it is being fundamentally misrepresented, it is incumbent on the hotel ownership to examine the situation and correct it, in my humble opinion. It is obviously not being corrected at the corporate level of the Wyndahm ownership.

I suspect many customers would be wiling to accept the actual level/quality of this hotel...were it being described honestly. But it is not. Numerous customers of this property have all said the same thing: "Boy, this was not what I was expecting."

That's not good.

Room Tip: Choose a room at another hotel. There are several on Clearwater Beach, at similar prices, but of va...
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  • Stayed February 2012, traveled solo
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    • Cleanliness
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Helpful?
4 Thank ikemcf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 30, 2012

This is a stepped-down Wyndham (with the "Garden" designation). Used to be Best Western and so it's now something between a real Wyndham and Best Western. There are upgraded features and not-so-much so. First, note that this is not on the open ocean/sea "beach" but it's rather on the channel leading from the Gulf of Mexico into the Clearwater Bay. The hotel's "beach" faces a bridge from Clearwater to St. Pete and it looks more like a lake or river beach than an ocean beach front. The hotel is fine and the bed is comfortable. I love the (fake) wood floor because I think it can be kept cleaner by the beach than carpet floor. The bar is great.

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
3 Thank PVM_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2012

We planned our trip looking for a place with an excellent beach,great swimming and good service.We received a room with the most comfortable bead clean and well layed out .The cleaning service was excellent,the view of the beach , water and dolphins was wonderfull.the service that we received in the restaurant,patio bar and on the beach were excellent.Our stay was enhanced by the exceptional service given by two of the most pleasant,helpfull and cheerfull serving attendants which we would like them to be named.
Jose Barrios and his brother what a team.

Room Tip: better view the higher the room beach side the best value
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  • Stayed January 2012, traveled as a couple
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Helpful?
2 Thank Douglas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2012

great room, recently renovated it was everything my husband and i needed for the week. Bed was very comfortable, TV ok, beach front room on 6th floor is the way to go. Saw dolphins everyday in the water fron our balcony the beach was great, clean and soft. Nice beach chair are for rent by the day a bit expensive so I beached it on the towel or by the pool. Also no outside beverages can be consumed on their beach so if you are trying to save money you need to scoot over to the beach beyond the rocks. great shower never ending hot water, food was really good for breakfast , lunch and dinner. The housekeeping staff (Amanda) really was great room was emaculate each time we returned from the beach.Really everything went beyond our expectations. We will be back!

Room Tip: best beach view 6th floor.
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  • Stayed January 2012, traveled as a couple
    • Value
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Helpful?
1 Thank amy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DreamView Beachfront Hotel & Resort

Property: DreamView Beachfront Hotel & Resort
Address: 691 South Gulfview Boulevard, Clearwater, FL 33767-2643 (Formerly Wyndham Garden Clearwater Beach)
Location: United States > Florida > Clearwater
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Clearwater
#11 On the Beach Hotel in Clearwater
#18 Business Hotel in Clearwater
#23 Family Hotel in Clearwater
#27 Romantic Hotel in Clearwater
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DreamView Beachfront Hotel & Resort 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Welcome to the DreamView Hotel & Resort, where you are greeted upon arrival with an ambiance of relaxed luxury. Throughout your stay, enjoy a unique experience where the only thing separating DreamView Hotel & Resort from the Gulf is your own private beach! Enjoy the ever changing view of dolphins, sailboats and yachts as you relax on your complimentary private cabana lounge. Once it's time to wind down, rejuvenate in one of our 110 newly remodeled, smoke-free and fully hypoallergenic guestrooms with exclusive pillow-top and/or 14" memory foam mattresses for a great night's rest. Most rooms also have a balcony to enjoy the colorful Florida sunset, and beachside rooms offer a panoramic view of the Gulf of Mexico. Relax and unwind in a beach cabana or kick back in a poolside plush lounger. Should your arrival occur before check-in time, enjoy the luxury and accessibility to our newly-renovated changing room, for the exclusive use of arriving guests, where you may freshen up from your journey and change into resort attire before enjoying the beach cabanas and pool upon your arrival, an amenity on Clearwater Beach uniquely offered only at DreamView. Allow our bell service to secure your luggage or ensure that it is waiting for you in your room once it becomes available. Stop by the 24-hour Fitness Center to get a great workout, or put finishing touches on a presentation in the Business Center. At the Sands Beach Bar & Grill, enjoy in or outdoor dining with our award-winning breakfast, lunch or dinner without leaving the hotel. We also offer In-room dining, with your choice from any of our delicious entrees. Taste the variety of tropical beverages of the Tiki Bar, and sip on one of our signature cocktails in your beach cabana without leaving the sand thanks to our beachside drink service, or swing by the mini-Starbucks or Grab-n-Go Cafe where there's always something tasty to pick up on the go. ... more   less 
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Also Known As:
Wyndham Garden Clearwater Beach Hotel Clearwater
Best Western Sea Wake Beach Resort
Best Western Clearwater
Clearwater Best Western

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