We made our reservations late and they promptly responded that there was room on the tour and gave helpful information to get there and what to expect. We had rain in the forecast and a large group of people on the tour (around 100). The staff (paid and Mainly Volunteer) fell all over themselves answering questions, working with the animals and ensuring the visitors had the interactions they wanted.
They tour was very informative and the staff extremely knowledgeable and well informed, with up to date information. We expected a one-two hour tour and partly due to the size of our group it was closer to three and we made it four, interacting with the small animal exhibit and speaking with the staff.
I can not say enough good things about the Seacrest Wolf Preserve...you MUST experience it yourself.