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“wish i could have stayed longer”

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Melia Orlando Suite Hotel at Celebration
Ranked #3 of 6 Hotels in Celebration
Reviewed January 19, 2010

I was a recent guest at this hotel with my girlfriend over the holiday wk-end and we were delighted with every part of our stay. The bed was a cozy king-sized with goose down everything and at times my gf and i didnt feel like getting up to go on about our planned days lol. The room and hotel both had a neat trendy style to it and for the money, i felt it sure did offer alot. my favourites: free access to a health center facility just across from it for exercising; complimentary breakfast - juices/coffee/crossaints/bagel/pastries (non-continental), shuttle service to the parks/the downtown of the town - but i was told you have to schedule 6-hrs in advance or the night before and that i would not be able to get onto the next scheduled shuttle because it was soon to arrive for the guests who had scheduled but the front desk agent called the service and was able to get me onto it so i thought that was cool. They dont run frequent though but the latest is around 2am or so. My last night i ordered take-out from the towns italian joint and had my gf dress up and we enjoyed our late evening dinner out on our corner balcony on the 5th level - gay or sweet - however you see it but id definitely stay here again =D

  • Stayed: January 2010, traveled as a couple
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Thank RoLERoL77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,739 - 1,745 of 2,410 reviews

Reviewed January 18, 2010

This hotel should be rated a 2 star. Very poor quality room. Took 3 tries to get a room that was acceptable. first room had a water leak that maintenance attempted to air out with blowers and increased the heat to 80 (you think they would have known this before giving me the room). 2 room was a mess...bathroom, kitchen, all doors were damaged, walls damaged and marked. washer/dryer has no comp. detergent. was not impressed at all. never will stay here again. only advantage...has free parking.

  • Stayed: January 2010, traveled on business
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Thank jdp1Connecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
profstaff, Manager at Melia Orlando Suite Hotel at Celebration, responded to this reviewResponded January 21, 2010

Thank you for your frank comments and feedback regarding your recent hotel stay with us. We did not meet the basic expectations of a valued guest and certainly did not succeed in our primary goal of exceeding your expectations. We are sincerely sorry for that and be assured that your situation has provided a coaching opportunity for several of our team members and departments. There were various miscommunications between our team members and while this is not an excuse, it is truthful. We value the guests that choose to stay here at Mona Lisa Suite Hotel and believe that our product and guest service is above average on all levels. We strive for consistency and will continue to do so. We sincerely hope that you would consider giving us another opportunity to show you that we can meet and exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2010

We just returned home yesterday from a 5 night stay at the Mona Lisa Suites. The hotel was spacious, clean and had a great location to the Disney parks. We have been to Orlando many times and usually stay in a standard hotel room. We decided to try out the Mona Lisa, and were not disappointed. It was great to make your own breakfast in the morning, and also have separate sleeping and eating areas. We also loved the heated pool and hot tub as we could swim in the pool when the air temperature was only 30 degrees! We will definitely stay here again! Great value! Only down side is the continental breakfast, so either pay to eat at the restaurant or buy your own groceries!

  • Stayed: January 2010, traveled with family
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1  Thank carriembrandt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2010

Stayed there w/family incl. 6 and 3yr olds, great suites w/lots of space and furnished kitchenettes. We saved alot of money by bringing in groceries but also had the nice restaurant available. Although it was busy, the staff was very attentive and genuine w/what we needed as well as advice about what to do in the area, including Disney. Had one problem w/toilet but was fixed when we got back from the parks. VERY convenient to the theme parks, only 5 minutes to Disney's maingate. We didn't use the free shuttle but it was available. It was too cold to swim while there but the pool area is great. It has a zero entry end and a gradual slope and perfect for young kids but cool for adults, too. For something different to do we went into the town of Celebration, nobody hears about this as an attraction but we thought it was great. Asthetics, convenience, location, service, cost/value - we will definitely stay there again.

  • Stayed: January 2010, traveled with family
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Thank GoBadgersAtlanta_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2010

This hotel looks nothing like the online photos. Their website and in-hotel information says that they have roll-away's for $15.00/night. The staff will tell you that they have never had roll-away beds in the 2 years they have been opened and are quite surprised to hear that roll-away beds are listed on their website and in-room information. When we arrived, 2 out of 3 phones, a TV and the air conditioner didn't work. We had to call for the engineers to come and fix them. We had to call daily for enough towels for everyone. They never brought washcloths and had to make additional calls for those. One day they said they didn't have any washcloths. The washer/dryer unit did not work and had to call maintenance many times. They brought us a new unit and that one did not work. The maintenance even commented that the washer/dryer units are junk and none of them work very well. We didn't pack a ton of clothes thinking we could wash them and had to wear clothes 2-3 times w/o washing. They will shuttle you to and from Disney parks but only with a reservation 6 hours prior to departure or the night before. The carpet was never vaccumed, the sheets were never changed and they never dusted. The information book in the room tells you to leave the 'tent card' on the bed if you want your sheets changed. Unfortunately, we never found a 'tent card' and the staff didn't seem to know what we were talking about. The suites do provide a fridge, dishwasher, stove and microwave, as well as dishes. However, don't forget to bring your own paper towels and dishwasher detergent. The suites sleep 6 and they only provide you with a 3 cup coffee maker. No hair dryers are provided either. The staff were very friendly and did respond quickly most of the time, they just didn't seemed to be trained or equipped to manage the place the way it should be or is advertised to be. Overall, we were very disappointed and will not be staying at this hotel again.

  • Stayed: December 2009, traveled with family
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Thank disneytravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2010

Upon arrival, the front desk staff was friendly and accomodated us for an early arrival time. However, it went downhill from there. 1-BR Suite lighting is cold and suite is sparsely furnished with below-average furnshings. Unit lacked necessary utensils and sofa bedding had to be requested from front desk in lieu of already being provided in the room. King bed was comfortable. Tiny 4-cup coffee maker. Convenient location to downtown Celebration but just an average experience, at best. Overall, we were disappointed with this property and in the value for the rate we received.

  • Stayed: December 2009, traveled with family
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1  Thank parrish94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2010

I don't normally put too much stock in negative reviews because I know some folks can be very particular but as a native Floridian, Mona Lisa is disappointing. The all-over flourescent lighting gives the room a basement feel. Insufficient and uncomfortble seating. The kitchen was not equipped with any utensils save 5 knives & 2 spoons. We definitely would not stay here again. Also, it's virtually impossible to regulate the temperature or hear the TV over the A/C unit.

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Thank Scottsmom123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Address: 225 Celebration Pl, Celebration, FL 34747-4601 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Celebration
Price Range: $94 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Official Description (provided by the hotel):
Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more   less 
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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