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Melia Orlando Suite Hotel at Celebration
Ranked #2 of 6 Hotels in Celebration
Nottingham
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Depends what you're looking for... For us, great.”
4 of 5 bubbles Reviewed June 15, 2014

What I liked...
Although we wanted to visit the parks, my worst nightmare would be a 24 hour / 14 day Disney fest. What the Melia does is get you really close to the action, at a fraction of the price of a 'resort' and with the feel of a Mediterranean hotel.

The rooms are spacious, with coffee making facilities and whilst we didn't cook in the room, the facilities to do so seemed well in order (hob, microwave, pots and pans, good sized fridge and freezer).

The pool is a little oasis of calm at the end of a long day, with plenty of sun beds and a frequently replenished towel service. Happy hour also runs in the bar from 5-7pm which was very welcome after a hot day stomping around the parks.

In the morning there is a shuttle service that runs two or three times (at different times) to Epcot, giving you access to the Disney Transportation system which is pretty easy to use once you've got the hang of it. Whilst we used the shuttle service in the morning, we got a taxi back to the hotel most evenings. This cost around $25 - Animal Kingdom being the closest park to the hotel. The shuttle service also gets very busy, but the Melia is the first pick up so we did manage to get a seat every day.

Although the hotel does offer a shuttle service to Universal, this leaves pretty early (7.20am) so we used a taxi instead that was organized by the hotel and costs $40 each way.

Either way, if you do have a car you can expect to pay around $17 to park at the parks, so without the hassle of hiring a car, driving on the wrong side of the road etc. it's not a bad deal or too much of an inconvenience if, like us, you don't want to drive.

The hotel also has a smaller people carrier that can take you to most places locally including the supermarket, restaurants and downtown Celebration and that's included as part of the resort fee (see below). So even though we didn't have a car for our entire trip, we never felt stranded.

What really does stand out at the Melia is the staff, whilst I can't name them all (sorry!) some stand outs were Kevin and Bryan in the bar and Julie, Geoffrey and Rob from the front desk. The whole team were really helpful and made us feel at home.

What's not so great...
There are a couple of things that Melia really need to mention when you book...

1. The Resort Fee. Not mentioned anywhere, but $15 plus taxes per day over and above your room rate. This includes the shuttle services, wifi (not great, but ok for keeping in touch), towels for the pool and two bottles of water per day. Whether it's worth the money or not is entirely up to how much you use the services on hand (we used everything!) but it should still be clear that it's an additional charge.

2. The Smoking Policy. My husband and I are both smokers and one of the reasons I picked the Melia was because, unlike the Disney Resorts, the was no stringent smoking policy on the website. Unfortunately there is on arrival, which is when you're asked to sign a $250 agreement to not smoke on your balcony (I totally get not smoking in rooms, but on balconies?) and you also find out that the only outdoor area you can smoke in is a small section just outside the bar, which on our first night only had one ashtray between about 20 smokers... All there because you can't smoke on the balconies!!!! We muddled through, but many of our fellow travellers were really frustrated with this too, particularly those with families who we're putting kids to bed early and therefore couldn't get down to the 'designated' area. The strange thing is, having stayed at Melia hotels elsewhere we know that this isn't their standard policy and so we definitely were not expecting it.

The only other downside is that, as a self catering facility, they have nothing for sale on site other than through the bar or restaurant... No snacks, soft drinks, water, minor first aid stuff etc... So be and stay prepared!!

Overall
For us it was the kind of resort we enjoy. Close to the action, but not in it. Great staff and a good 'holiday' feel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NicLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (370)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 13, 2014 via mobile

Wow! What an amazing experience from start to finish! We stayed from 31st May to 12th June. Lovely hotel, really friendly staff nothing was too much trouble. Would stay again if we were to come to Florida again. The free transport service in with our resort fee was very handy. The drivers were so friendly they made you feel like you were there friends. Fabaroo. Thank you ALL!!!
Room 124
Xxxxx

Stayed June 2014, traveled as a couple
Helpful?
Thank Camilla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, July 1, 2014
Dear Camilla D,

Thank you so much for taking the time out of your schedule in order to let us know how your experience was. I am so glad to hear you enjoyed our hotel shuttle, as well as other amenities offered inclusive of the resort fee. It really does provide a convenient way to access all of the wonderful things we have to do right here in the immediate area of Celebration. The team and I hope you had a safe journey back home, and we look forward to the next time you're in the area.

Best Regards,
Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

Like most families of four, our sole purpose in staying here was Disney. Thus, aside from morning routines, a few hours at days' end, and sleep, we did not spend much in the way of time here to indulge in the resort aspects of this hotel. However, as far as our suites went, they were more than satisfactory.

We had booked a one bedroom suite, expecting the children to bunk together on the pull out sofa in the living room. To our pleasant surprise, there were no more such suites available when we checked in, and we were cheerily bumped up to a two bedroom suite -- suh-weet! And this suite was nothing less than a full out, 2 BR 2 BA apartment with 3 flat screen TVs and a kitchen with full size fridge, stove, dishwasher, and microwave. With a relatively new and quite large Publix just down Celebration Place and across Celebration Avenue, you really don't need to go anywhere (other than Disney). But if you do feel like dining out, the Melia is hard by the Irlo Bronson/192 with all of its usual dining place.

The rooms were immaculate. The master bath was roomy and luxurious. Lighting in the living room left something to be desired. We even called maintenance about it -- the overhead light could not be turned on without also turning on a furiously whirring overhead fan. So the choice is either a dimly lit, calm living room, or a brightly lit and quite windy one.

The only real negative, though, was the wifi. It was appallingly poor. I ran the Speedtest app on both my phone and my tablet throughout the suite, and the speed never went above 0.75 Mbps. That's 75 Kbps. Remember dial-up modems? Before they went the way of the dodo, they topped out at 56 Kbps. So that's what the wifi speed is basically equivalent to here: dialup speed. Forget about streaming video or even loading anything but the most basic web pages.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicestershire
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 11, 2014 via mobile

We stayed here April/ May time, the hotel was just what we wanted, friendly staff, good food! The apartment was massive, big comfy bed, massive fridge!
We didn't drive so we relied on the transport to the theme parks, it's what you expect for a transfer in the orlando area, some of the pick up times were crowded on peak times (e.g Epcot at 5.45, how many can you fit on a bus) but it's what you expect if you don't drive.
The hotel offers transfers around the celebration area which was fab, they took us into celebration and the nearby amenities. Celebration town is a lovely place.
The pool area is lovely, not too crowded in the day, pool towels are offered.
I had an amazing time and it was our first time to Florida! Can't wait to go back, would defiantly look into booking this hotel again,
The staff were friendly, couldn't fault anything to do with the hotel, just the transfers back to the hotel at peak times were sometimes quiet stressful, I'm sure they could sort this out.

Stayed April 2014, traveled with friends
Helpful?
1 Thank Sarah-Louise201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southeast, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 11, 2014

The Melia is billed as an upscale property and the rooms do fit that profile. Everything was adequate - not exceptional. The only real disappointment was a mandatory "Resort Charge" of $15.00 per day that was conveniently not mentioned when making the reservation.

This "resort charge" does come with 2 "Free" bottles of water so it is not without benefit. The fact that I can buy my own water from the vending machine at the end of the hall for $2.00 per bottle apparently hadn't dawned on the management. I suppose management believes that not everyone wants to expend the energy to walk down the hall and buy their own.

So forewarned is forearmed.

Room Tip: Request a pool-side view (there is an upgrade charge but they waived it for me).
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Vic H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 16, 2014
Dear Vic H,

Thank you for providing your feedback regarding your recent stay with us. I have sent you a private message in order to gather some more information regarding your booking channel. We do attempt to make it as transparent as possible that we have a $15 daily resort fee through all of our booking partners and we constantly audit them to ensure they are making it visible to our guests so there are no surprises. I do apologize, but I would like to continue this conversation where I may gather further details about your reservation information in the private message I have sent you.

Best Regards,
Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland, United Kingdom
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed June 11, 2014

I think my expectations were maybe unreasonably high. I expected Celebration but got Old Town. I therefore Should have done my research a bit more thoroughly. The Staff were friendly and the room was clean but really really light on the equipment (dishes, utensils etc.) it was just my husband and I staying in the one bedroom suite for a couple of nights but we struggled to have enough dishes, cutlery, etc. The furniture was dark wood which showed the many scuff marks and although there were loads of cupboards, they were empty (due to the sparse equipping.) To be fair, the accommodation is probably good for families wanting to visit Disney and it's convenient with easy parking, right adjacent to the main road. I am Surprised at the tripadvisor award but it shows that it's "horses for courses" so be careful to do your research properly. I would describe this as a very good motel but definitely not a high class boutique hotel.

Room Tip: Depends what you want. Nice outlook if you overlook the pool but we opted for a quieter room looking...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank the2happywanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 16, 2014
Dear the2happywanderers,

Thank you for your feedback regarding your recent stay with us. We always enjoy creating special moments for the couples that decide to stay with us. I do apologize that you found the room inadequately equipped with cookware, our housekeeping department is generally very diligent in taking inventory and ensuring the rooms are stocked to all the same par levels. Our spacious rooms tend to offer a lot more than the hotels in the immediate area and I do hope you found this extra space and amenities to your liking. Once again, I appreciate you giving us your feedback, as we are continuously improving our product to ensure all of our guests' expectations are met.

Best Regards,
Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Celebration
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 10, 2014

If you are looking for a kid friendly place this would not be it. The only thing there for children is the pool. The rooms are big but the furniture is very outdated. Overall the stay was ok. The staff at the bar (Kevin) and the shuttle drivers were all very friendly.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
2 Thank Michele W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, June 16, 2014
Dear Michele W,

Thank you for providing us with feedback regarding your recent stay with us at the Melia Orlando. I am so pleased to hear you enjoyed your customer service interactions with our associates. We have made sure that our shuttle drivers and Kevin get a pat on the back for their good work. I would love to personally oversee your next visit with us, so I would greatly appreciate if you could contact me directly so I may see to it that this happens.

Thanks and Best Regards,
Jetse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Property: Melia Orlando Suite Hotel at Celebration
Address: 225 Celebration Pl, Celebration, FL 34747-4601 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Official Description (provided by the hotel):
Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more   less 
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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