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“Large and nice, but not the Ritz”

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Melia Orlando Suite Hotel at Celebration
Ranked #2 of 6 Hotels in Celebration
Miami, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Large and nice, but not the Ritz”
Reviewed February 26, 2014

The hotel experience was nice overall. We got a family suite, which was huge. The look of the room was fine and nice, but certainly not five star. We got a good rate, so it was great value. It was very quiet, which was also nice. But, my hesitations are 1) it is far away from both Disney and the main area of celebration. They have a tram to both. We didn't try it, so I'm not sure how good it is. I like that they have the option, 2) when my son was playing in the living room of our suite, he said, eww Mom, poop on the floor. I went over and saw something brown and gross there. I don't think it was poop. But, it was disturbing. I simply got a paper towel and cleaned it up. I never reported it. But, it was a bit gross. Otherwise, the room was clean, and 3) although the facilities are fine. I felt alot of that was because the hotel is fairly new. I could definitely see it getting run down easily, as the actually quality of the stuff in the room (carpets, sheets, etc.) did not seem that high. That being said, the sheer size of it made it great for us with kids, and we would likely stay there again. You just have to know what you are getting.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank angie525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 6, 2014
Dear angie525,

Thank you very much for taking the time to offer us your feedback regarding your recent stay with us. I am glad you enjoyed your overall experience with us, and we hope your time in Orlando was enjoyed. When choosing accommodations here in Orlando, we understand you have many options, and we appreciate your confidence in us as your choice for hotel. We hope to see you back with us for your next visit!

Best Regards,
Jetse
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed February 24, 2014

Shuttle to outside facility ie dining, etc, was quite slow, >30 min. They need more staff. Manager very attentive. Great asset. Pool was nice and heated.
Their onsite restaurant was quite excellent! My room had a kitchen and full size Fridge

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 5, 2014
Dear TripAdvisor Member,

Thank you for offering your feedback regarding your recent stay with us at the Melia Orlando Hotel. I am glad that you enjoyed your time with us, and the room set up was to your liking. I am so glad you had a chance to try our new Fuego restaurant, and I hope you will consider us again for a future visit. We have passed your comments on to our transportation company in order to request a plan of action in order to rectify this immediately so it does not affect any of our future guests' perceptions of us.

Best Regards,

Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plantation, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 23, 2014

We are local Florida residents and have done many weekend getaways and stayed at many resorts. This was not the experience we were going for. First of all the pictures are very deceiving. Then when we got there the staff couldn't find our reservation initially. Finally figured that out and headed to our room only to find that it's the smallest room we've ever been in for the price. There was dust everywhere. The sheets were dirty with stains and the bathtub didn't drain at all. Overall it's over priced and only good if the only thing you want is a free shuttle to Disney.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank keeshb03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 5, 2014
Dear Keeshb03,

Thank you for taking the time to review your recent stay with us at Melia Orlando. Frankly, I am a bit surprised to hear the size of your room was not to your satisfaction. Our spacious, 750 square foot one bedroom suites and 1,000 sq foot 2 bedroom suites are usually one of the things that our clients rave about. The luxury of having the separate living room, kitchen and bathroom often times works perfectly for our families of 4, 6 and 8 staying with us. I am curious to find out a bit more details regarding your stay, so if you wouldn't mind, please e-mail the customer service inbox at melia.orlando@melia.com

Best Regards,
Jetse
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Celebration
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2014

Hotel is very close to all Disney attractions and offered a shuttle to the parks if interested . Space in the room is what we need it, the only disappoint issue was the sofa bed mattress , terrible and our son was unable to sleep there. But the overall I think we may come back. It was very clean and really nice looking rooms . Great for families.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank douglasr648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 5, 2014
Dear Nelly R,

Thank you so much for your review of your recent stay with us at Melia Orlando. We love hearing back from our clients and continuously improving the experiences we provide to our guests. Next time you come and stay with us, please let me know so I can personally ensure that everyone has the comfortable and enjoyable experience that is our standard of service. Also, please let us know you would like a roll-away bed as your extra sleeping accommodation, as we have had some of our frequent guests let us know that these are more comfortable.

Thanks and see you next time!

Jetse
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London
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 15, 2014 via mobile

Great place to stop over for the night
Great facilities for washing and drying clothes
Publix across the street which has a hot counter and great selection of fresh foods
Breakfast was simple but pleasant
Wifi worked ok
Beds very comfy
Only gripe is access to the rooms. A lot of people go around the pool to get to the rooms.
We just came from New York where Wifi is $20 a night and bottles of water are $4 so the resort fee is fine

Stayed February 2014, traveled as a couple
Helpful?
2 Thank jm19007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 1, 2014
Dear JM,

Thank you very much for taking the time to let us know how you enjoyed your recent experience with us in Orlando. We are very pleased to hear that you enjoyed the many amenities located within 10 minutes of our hotel. I hope while you were here you were able to try our fabulous Fuego menu full of tapas and other Spanish-Mediterranean favorites. We look forward to your next visit!

Best Regards,

Jetse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2014

They do not give you any options for taxi or airport shuttle services. they force you to utilize there taxi service and will not call you another company. the taxi service they use is overpriced and makes multiple stops and does not use a meter. They do have a free shuttle but only within Celebration.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 1, 2014
Dear Jennifer P,

I want to thank you for taking the time to let us know how your recent experience with us was. I am sorry the company we recommend for rides to the airport was not to your satisfaction. We do not include cost for transportation from the airport in our resort fee, as we like to give our guests the option of choosing from a number of competitively priced methods of traveling to and from our hotel. I would love to provide you with other suggestions if our company does not work out for you and you decide you would like to stay with us again. Please contact me directly should you choose to return so I may personally oversee that your next stay with us is outstanding.
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Celebration
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 14, 2014

We were arriving in Orlando at 7:30 p.m. and leaving the next morning to head to Jamaica. Needed someplace to stay for the night and, using Hoteltonight.com, we found the Melia. We still wanted something nice, and this was perfect. The staff was friendly and helpful, and the room was very accommodating, clean, and nicely apportioned. Would definitely stay here again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JetseP, General Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, March 1, 2014
Dear Bruce P,

Thank you very much for letting us know how your recent stay with us was. I am glad we delivered a memorable experience. I hope you had a safe trip to Jamaica, and I wish you safe travels.

Until next time,
Jetse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Property: Melia Orlando Suite Hotel at Celebration
Address: 225 Celebration Pl, Celebration, FL 34747-4601 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Official Description (provided by the hotel):
Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more   less 
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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