We stayed at the Melia in August and had an amazing time. We didnt complain at all during our stay until we arrived home. I quickly realised on the plane on our return journey that I had left my GHD straighteners in the cupboard of the ensuite. After a quick nap I rung the Hotel and was put through to House Keeping to ask if they could be returned to me. I said I was happy to pay the postage but I was told that nothing had been handed in. The housekeeper said that the office staff would then contact me by the end of the day to update me. I was not contacted and rung the next day and spoke to another member of staff who said that they had no record of my phone call. I rung the Hotel for five days in a row and I was put on hold for 35 minutes on one of the days. On the fifth day, I demanded that I spoke to a senior manager who informed that there was nothing that could be done but gave me the number for the local Sheriff to log my complaint. I was appalled by the service. I then asked to speak to someone more senior than her and one of the Directors of Housekeeping rung me and he told me that he did not know that this problem had arose and also informed me that the room was never checked when I made the initial phonecall to the Hotel. He offered me a free night at the Hotel if I were too ever stay there again( I mentioned that we may be returning to Florida 2014/2015) I emailed back asking did they have any sister Hotels in the UK and I have not heard from them since..
Such a shame ....
- Official Description (provided by the hotel):
- Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more less
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite