My wife, children and I decided on the Melia following having some issues at another Orlando area resort. We saw that it was nearby and was a fair value compared to where we were going to stay originally (~$150 night). We decided to prepay, which afforded us a greater discount. I work in, and around Orlando and saw the Melia hotel recently, and thought it may be nice. We arrived at the hotel, and our room wasn’t ready at the time (check in 4, we arrived at 3). We were told that we couldn’t check into the requested room, but for $20/night we could check into an upgraded room that was ready and that overlooked to pool. We chose against that option, and left our number in case our room was ready earlier. We ran some errands, and when we returned, our room was ready (after 4:00) but there wasn’t a call. I didn’t worry about it much, as we did wait until check in.
The Hotel: The lobby is clean, and very modern looking. There are bellmen, but we just used a cart to take our stuff to the room. The condition of the hotel is good, but I noticed numerous large scuffs and scratches on the wall. One in particular, the orange hallway on the buildings to the left, made the hotel look unclean. Also, there was a bag of trash on the sidewalk in the left side parking lot when we checked in on Friday. As of Saturday evening, at 12:00am, it was still there unmoved.
The room: The room was clean, and of average (if not smaller) size. There is a living/dining area attached to the kitchen. The kitchen lacks a stove, but does have a cook top, full refrigerator, and microwave. It also has plates, and serving utensils, which made cooking for the kids easy. While there was dish soap, there was not any dishwasher powder (not even a complimentary one to get you started). There was also a coffee maker, which in our room had not been cleaned from the previous guest. It still contained a couple of tea bags in the filter, and the remnants of the tea in the pot. There also is not a wash rag or sponge. The bedrooms were clean, and beds comfy. The bathrooms are large, and clean. The berber carpet in the rooms was clean, with only a couple of small spots that you had to look hard to find. The lighting was adequate, but the lamps didn’t all work. The windows, however, are FILTHY with cobwebs and mold growing on the outside.
The service: They were friendly at check in, and let me know about the resort fee (for services that aren’t even here at the hotel), but I know that this is common at the resorts in Orlando. The issue that I had with them, however, was regarding the “complimentary” breakfast that was listed in the check in materials. When I headed to the dining area to get coffee on Sunday, I was asked for a voucher. I shared with the host that I was only there for coffee, and I was a guest at the hotel. After speaking to the front desk, I was told that of July 5, they no longer offered complimentary breakfast, and that the breakfast would cost $7/person. My wife called the front desk, and was told that we could get coffee, and that the hostess would be informed. When we returned, the hostess again asked for a voucher, although I again told her I was there for only coffee. After a moment, she begrudgingly agreed, letting me know she was never informed. BTW: There is a charge for "full service" room cleaning that they try to pass off as them being "green." How about applying the resort fee to room cleaning, as most folks won't use the "resort" charges ever.
Bottom line: Melia is not the worst I’ve seen, but then again, it’s not the best. While I understand it’s trying to pass itself off as a boutique hotel, there’s some fine details that they are missing and this hurts the score.
- Official Description (provided by the hotel):
- Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more less
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite