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“Not great for families, but reasonably clean” 3 of 5 stars
Review of Melia Orlando Suite Hotel at Celebration

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Melia Orlando Suite Hotel at Celebration
4.0 of 5 Hotel   |   225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)   |  
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Ranked #3 of 6 Hotels in Celebration
Raleigh, NC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not great for families, but reasonably clean”
3 of 5 stars Reviewed January 31, 2013

I am a current guest at the hotel. Choose it because we required a kitchen and two bedrooms, and we got a great price. The hotel is nice and clean, but has a very stark feel to it. The pool is beautiful but does not get sun starting in mid afternoon. It is not warm enough to enjoy, despite their claims that it is heated. This is not a great place for families.

Hotel staff is friendly but housekeeping is a joke. They only offer mini service which includes making up bed and bringing towels. Today our dining table was not even wiped despite the fact that there is nothing in the room for us to clean it. Surely my $15 per day resort fee could pay for some extra housekeeping.

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank nissynis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, February 7, 2013
Dear Nissynis,

Thank you for your review, we appreciate your feedback. Please accept my apologies if your housekeeping service was not to your satisfaction as it should have included the services you mention were not provided. It would be great if you have the chance to contact me here at the Front Desk to discuss these at your earliest convenience. It would be a pleasure for me to meet you and discuss your concerns. I am looking forward to your call.

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,699 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
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  • Dutch first
  • English first
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English first
Brooklyn, NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed at this hotel while in town on business. The room was spacious and clean, but the best part was the bed in which I slept like a baby! The food @ the restaurant was delicious and the service was prompt.

Room Tip: Get a room with a pool-view!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank TumbaPollo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 25, 2013

Over the years, I have spent a fair amount of time at hotels in Orlando because of soccer tournaments and conventions. I generally hate the Disney hotels, because everything is over priced and the hotels feel so crowded. The Melia was a really nice change and my new favorite place to stay in Orlando. If you are doing an event at the Wide World of Sports (WWS) venue, the location couldn't be any better as it is a couple of minutes to the WWS Complex and definitely a great option if you are doing a tournament.

As for the hotel itself, I had a double room, which was very nice with two bedrooms and a living room in the middle and large kitchen area. The kitchen was bigger than most of these types of places and the refrigerator was full sized. There is a grocery store down the street to getting provisions is very easy. The room had 3 TVs and was very nicely appointed. The WIFI in the rooms worked great as well. Overall the rooms were very nice, clean and modern.

The pool may be the best part of the hotel. Its in the middle of the hotel and is a giant circle with an island in the middle, where the hot tub is located. Really one of the nicer pool/hot tob set ups I have seen. We had a team of soccer players and they really enjoyed the pool and the adults were able to hang out at the restaurant/bar which was right next to the pool overall a great set up. My only complaint was the hot tub was not hot enough.

The hotel has a continental breakfast. Overall the food at the restaurant was pretty good.

In conclusion if you want to be away from all the Disney craziness and want a very nice hotel and a good price. Melia is a great option.

Room Tip: The double was very nice, lots of space.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, February 7, 2013
Dear David F.

Thank you for your review! It is wonderful to hear that we are your new favorite hotel in Orlando! I am glad you and your group enjoyed your time with us and hope that you return very soon. Please feel free to contact me at any time to assist you with anything you may need in preparation for your next visit!

Thanks again!

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 25, 2013

We were a party of 5 oeople (2 couples and one person). The hotel looks very new and the rooms are spacious and clean. The beds are comfortable but the sofa bed was not the best. They change towels every day and tide your bed but don't organize your room.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Andres S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kissimmee, Florida
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 23, 2013 via mobile

Our room was nice and clean! It had updated decor. The pool area is pretty! The location is perfect, not too far from outlet mall shopping and Disney. If you want a place to walk around and eat bedides the hotel we went to downtown Celebration. The restaurant in the hotel had amazing food too. My favorite was the fresh mahi mahi at lunch. It was so fresh tasting! They also had the most amazing chocolate cake for dessert too!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Tiffany_FL05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, Guest Relations Manager at Melia Orlando Suite Hotel at Celebration, responded to this review, January 30, 2013
Dear Lowrie_MN

Thank you for posting your review!! Im glad to hear you enjoyed your stay with us particularly our cuisine. We have new concepts and ideas coming along with a new chef as well, so our guests will be enjoying many more delicious and unique items in the months and years to come. Thank you again for your feedback, we'll see you again soon!!!

Sincerely,

David Gines
Guest Experience Manager
Melia Orlando Suite Hotel at Celebration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed January 23, 2013

I stayed here with my family Christmas week because we were doing Disney (which was our first mistake..worst time ever to be there!!!) The hotel is drab looking nothing at all festive almost hospital like.. I read all the reviews before booking and thought "these complaints are menial"..we had a 2 bedroom suite that was barely cleaned..I called the front desk to ask why it hadnt been cleaned while we were out all day (theres a $15 fee for this)..Also, internet is a joke..slow and unable to connect all the time...The one nice day we had the pool heater was broken and it was wayyy to cold for the kids to go in.. If you planning on doing Disney and like me prefer to stay in a nice hotel: 1. NEVER go Christmas week and 2. Stay at a Disney resort off season when the prices are comparable to other off site resorts. No festivites for Christmas or New Years Eve..Breakfast was a joke....LIVE AND LEARN..........

Room Tip: Higher floors...pool view...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank RoseNYC11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 17, 2013

when in Orlando (which is a lot) for business I often stay in this hotel. Last year it was taken over by the Melia hotel chain . Melia is all over Europe,mostly Spain...Upgrades to the service staff here has made this hotel an even better value.. a new guest experience manager (,David,) and front desk manager (Marcus) give guests someone to go to for issues with reservations ,room assignments etc, as well as the usual questions concerning the local area.. In my travels I find that finding someone who really works to resolve an issue quickly or help with your concerns is sometimes a challenge .
when I reported the phone not working someone came up with a new one right away and when an upcoming reservation was not entered properly it was corrected without the usual fuss
this all suite hotel offers what is really a urban apt .. kitchen,, living room and large bedroom the ten foot ceilings make the rooms seem larger than they really are.. tip..ask for one of the newly renovated suites.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 60763tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melia Orlando Suite Hotel at Celebration

Property: Melia Orlando Suite Hotel at Celebration
Address: 225 Celebration Place, Celebration, FL 34747 (Formerly Mona Lisa Suite Hotel)
Phone Number:
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Orlando Suite Hotel at Celebration 4*
Number of rooms: 240
Official Description (provided by the hotel):
Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more   less 
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Also Known As:
Mona Lisa Suite Celebration
Hotel Mona Lisa Suite

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