Terrible. Condescending staff, poor food handling procedures, inconvenient parking & request for room near door on low floor or near elevator was ignored. Room was in a building separated from lobby & the first 2 keys I was given would not open exterior door. Then I had to walk 170 steps down a hallway to access an elevator, to walk another 150 steps to my room. I had dinner delivered & they would not allow it to be brought to room...nor would the staff deliver it.
Room had zero cell phone reception. Front desk staff more concerned with their lip liner & nails than customer service. Everyone on staff was unhelpful & appeared miserable. Continental breakfast was a joke. Attendant picked up a butter pat from floor & put back in bowl. Same attendant watched a kid pick up muffin, put it down & then grab a different one. She never removed the first one.
- Official Description (provided by the hotel):
- Luxury & Location fuse together at Melia Orlando ALL-Suite Hotel, a Walt Disney World Good Neighbor(R) Hotel. The hotel is an oasis located in one of Forbes Magazine's Top Ten "Prettiest Neighborhoods" while being close to the magic of Orlando. Melia Orlando Hotel at Celebration is a luxury all-suite hotel featuring 240 spacious one and two-bedroom suites, complete with sleek designer kitchens, beds with Egyptian cotton linens, LCD flat screen TVs, and balconies overlooking our vanishing-edge pool or Florida landscape. The property is centrally located in the award-winning village of Celebration and minutes from the gates of the Walt Disney World(R) theme parks. With transportation to Celebration Town Center and all major area theme parks, location is as extraordinary as the personalized service and suites. ... more less
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- Also Known As:
- Mona Lisa Suite Celebration
- Hotel Mona Lisa Suite