I have to believe that a majority of the people giving this resort such bad reviews are people who are used to some sort of mega-resorts. As someone who typically stays in the cheapest hotel available on Expedia, I am usually impressed...My husband and I have stayed at this location multiple times, and have stayed in at least 3 different buildings that I can think of off the top of my head: 2 were refurbished, 1 was not - while it might have been outdated and not as pretty, it certainly wasn't "moldy", or falling apart by any means.
Pros: Diamond Resorts International booking staff has always been kind and helpful. While I'm sure it's just to encourage becoming an owner, the lady I dealt with most recently gave us a free upgrade from the Holiday Inn nearby to Mystic Dunes. (Long story as to how those two are related, but basically this happened because DRI gave us an option on a previous trip to buy a 4 night stay for $99 to be used at Holiday Inn in Orlando.)
The front desk staff has always been extremely friendly, and has always found somewhere to put us even though we have come to check in as early as 11:00 AM (check in is at 4:00).
Full kitchen! Bring your own food and save $$ in the parks.
The jacuzzi tub is my favorite part of the trip.
10 minutes from the Magic Kingdom.
Any room we have ever stayed in has been spotless, apart from one incident (below).
The first time we stayed, we had a problem with "sugar ants" in the kitchen. They sent a pest control employee up to deal with this for us.
We have called the front desk to have something brought up to us (A bag of ice, the one time they put us in a room where the fridge didn't also have a freezer, and toothbrushes when we forgot them) and had to wait for about an hour for them to show up.
When we stayed last May, our room keys stopped working multiple times, so we had to go get replacements from the front desk. The same thing happened to the people we were sharing the lock-off (when one main door leads to two different suites) with, and unfortunately rather than be considerate and go to the front desk, they decided to ring our doorbell over and over again after people had already gone to bed.
No housekeeping (unless you want to pay a fee for it), so we had to take our own trash out.
Parking is super easy when theme parks are open. If you ever stay until theme park closing, or just late enough for the kids to have needed to come back to sleep, parking can be a nightmare.
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- Also Known As:
- Mystic Dunes Resort & Golf Club Hotel Celebration
- Mystic Dunes Resort And Golf Club
- Mystic Dunes Hotel
- Mystic Dunes Golf Resort
- Wyndham Palms Resort
- Mystic Dunes Orlando