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“Unprofessional Customer Service/Front Desk Management” 1 of 5 stars
Review of Mystic Dunes Resort & Golf Club

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Mystic Dunes Resort & Golf Club
Ranked #1 of 6 Hotels in Celebration
Palm Harbor, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Unprofessional Customer Service/Front Desk Management”
1 of 5 stars Reviewed September 30, 2013

Internet service did not work for 4 days yet front desk management displayed complete lack of care, service and accountability. Although this is rated as diamond it does not qualify as a diamond. We stayed in building 31 and the rooms are outdated. The bathroom vanity was broken and tile was dirty. The LR sofa was ancient.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Minnie552013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,554 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (580)
Date | Rating
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  • Dutch first
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English first
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 30, 2013

I booked this weekend stay through pricelines express deals for a good price. After finding out where we were staying I immediately searched for reviews. I was a little worried after reading the reviews. Here is a breakdown of my likes and dislikes:

Like:
location- close to a lot of attractions
price-excellent deal only $100 for Fri- Sun
pools- this place has 4 pools and one has a water slide and waterfall
staff- all very nice
Luau- on Saturday night they had a luau at one of the pools which was very kid friendly
Room- the room was clean, we stayed in building 11. Had a nice whirlpool tub
Noise- the resort was quiet

Dislike
Room- needed some updating- the curtains, couch, and TV are outdated. Only moveable shower head with no holder. The free samples left my hair feeling like straw.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Kherron1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, M
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 30, 2013

When staying at Mystic Dunes Resort you must be very choosy with what building you are put in. Building #25 is outdated and falling apart. I just stayed there for 2 nights this past weekend I would compare it to a Motel 6. The biggest issue with Mystic Dunes is that buildings like this should not be offered to resort guests on vacation. There was no hot water in the bathroom, and the tiles in the bathroom are falling apart. Mystic Dunes Resort has a consistency problem, and they should start to be aware of this. They have been dropping in their star rating on both Expedia and Travelocity, and I would not be surprised if this trend continues.

The upside is that the pools and grounds are well maintained, and they have some good activities at the pool. But buyer beware, you are not always going to get the rooms that look like the rooms on their website.

Room Tip: Don't stay in building 25!
See more room tips
  • Stayed September 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Mainer13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Celebration hotels

Diamond
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 28, 2013

As we drove into the resort, we both thought it looked really nice. The grounds are well kept. Registration went smoothly and quickly, but it was overkill how many employees were there to check people in and offer you an opportunity to attend a time share presentation (fortunately not high pressure). Once we got out of our car and headed to our condo things went downhill. The doors on the condos were beat up, the panels for the elevator buttons gwere dirty, and hallway floors needed cleaned or painted. The first thing my husband and I noticed as we opened the condo door was a strong musty smell. The condo we had was definitely dated. The leather sofa was worn and ripped. The TVs were both older and had very poor picture and sound quality. There was no seating in the living room other than the sofa. The eating area did not have a table and chairs, only a bar and high chairs...uncomfortable for seniors and dangerous for young children. There was also no dishwasher. The condo itself was very narrow, and there was no balcony...a huge disappointment since we love to sit out and enjoy the warm Florida evenings. On the plus side, the bed was comfortable and the sheets were fairly new. The window in the bedroom was large and opened to the exterior hallway, so we had to keep the curtains closed all the time or be on display. Fortunately, we got the room for a reasonable price and only stayed one night or we would have been very upset! Next time we are in Orlando we will definitely pay more for something nicer and check the age of the property.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank AlohaJan8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 25, 2013

Huge resort that is very spread out. The staff we met were all very nice. Had only one request at check-in, and that was to be anywhere on the property in an updated room. We were told that they had reserved an updated room for us. We were disappointed to find old, worn cabinets and furnishings. The room had old worn carpet and terrible lighting and ancient TVs. The room did seem to have brand new appliances and linens. Unfortunately, the linens had never been laundered. The sheets still had packaging folds and felt gritty. The towels left lint all over us and we found retail tags on them that had never been removed or laundered. The lighting at the entire resort needs to be upgraded as well. I understand that this resort was bought 2 years ago by Diamond Resorts International and they are in the process of updating the entire place but they still have a long way to go. We did see a beautifully updated room on a timeshare tour and were told that all the rooms would eventually look like that - it just made our room seem that much older.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank jc4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 14, 2013

Great Resort with lots to do. We love the pools, had a great time at the dinner show at Kenzies on the property. Fun for the whole family and the food was great. We had read somewhere on line that the show was a scam and you bought raffle tickets. This is not the show we saw. It was $22.95 for adults and your coffee and soda was included. Kids were only $12.95. Would recommend this place to anyone that enjoys an apartment like accommodations.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Kimberly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crestline, Ohio
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 12, 2013

Since I picked this location after reading reviews on it from tripadvisor I wanted to make sure I added my review also. I booked and paid early on a promo and after reading more reviews I was a little worried. However, I was plesently suprised. Outside of a little check in confussion which ended up in them giving me a room that had already been rented out......ackward!! Actually was a very funny highlight to our trip. Although we had a great time and the room was great for the price paid I only have a few tips. 1) We didn't have transportation which I highly suggest if staying here. The resort was GREAT about their shuttle service and we never had to wait to long however not the most convienent way to vacation, but it's a money saver if you don't want to rent a car for that long. 2) The shuttles to the disney and universal parks were always a little late but once again can't complain to much since we didn't want to pay for a rental car. 3) Pools were very nice and relaxing except for the main pool which was a little over crowded but again expected. 4) My only other complaint was check out was so slow! Like horribly slow! Each guest had a LONG conversation with the desk which took forever. Use the fast check out option if you can.

For the price it was a great place to stay. Looks smaller and more walkable on paper so don't let it fool you. Plus like the reviews say could use a little upgrade in the TV dept. but who watches TV on vacation anyway.

Room Tip: Ask for a building that is close to a pool!
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mystic Dunes Resort & Golf Club

Property: Mystic Dunes Resort & Golf Club
Address: 7900 Mystic Dunes Lane, Celebration, FL 34747-2501
Location: United States > Florida > Celebration
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Celebration
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mystic Dunes Resort & Golf Club 3.5*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Vacatia, Booking.com, Expedia, Hotwire, Travelocity, Odigeo, Hotels.com, Cancelon, Orbitz, Agoda and getaroom.com so you can book your Mystic Dunes Resort & Golf Club reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mystic Dunes Resort And Golf Club
Mystic Dunes Resort & Golf Club Hotel Celebration
Mystic Dunes Hotel
Mystic Dunes Golf Resort
Wyndham Palms Resort
Mystic Dunes Orlando

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