The home itself was cute. It could use some TLC. I would fire the management company. They were not very helpful. I would definately get a new cleaning company too. The house did not look like it was cleaned very well. For the amount of the cleaning fee they charge I would have expected the house to sparkle. NOT!! The beds did not even have mattress pads on them!!! None of the bedroom wall swtiches worked. The master bedroom shower light did not work. There were black spots on the pool floor. A few holes in the screening & ants all around the pool & patio. I called the management company about all of these concerns & was told they do not take care of the outside pest control. Said the pool had stains. Had to spray raid all 5 days we were there. Plus my husband had to wash the whole patio to make it clean. Not a great experience.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
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We enjoyed staying at the Villa Casita Feliz but be aware of the management. When we arrived the place was in order but I don't believe it was professional cleaned. When I had to have manager in to get pool heater started he was in such a hurry that all my other questions got pushed aside. Like the light switches they didn't work and his answer was I guess they don't work. The last place I rented I cleaned real good before I left and got my cleaning money back. I called manager to schedule a walk thru our last day there to show how orderly and clean it was. He never showed, I called to see where he was at, his reply was is anything wrong I said no but we scheduled an appointment. He said he would not make it and that I would not get my cleaning money back. Wow I wished I knew it was non refundable I would not have cleaned it better then when we got there. I thought about renting this summer but will look elsewhere with better management.