We went there on a saturday night with six people (3 couples) Our waiter Jeffrey was extremely rude and pushy. He had an attitude from the moment we sat down. This guy has no business being a waiter. We ordered drinks, and he said he would be back to get our appetizers order. 15 minutes later! he came back to take our appetizer orders, I told him the appetizer order (we ordered a total of 5 starter dishes) then he says, "and what would you like for your entrees?" He was pushing us to order our entrees while taking our appetizer orders! He was so rude and had so much attitude that I actually asked him if he was having a bad night. He said "I dont have to take your entree orders now if you dont want me too," and walked away.
He comes back another 15 or 20 minutes later and takes our entree orders. I must say the food was very good. I ordered Surf and Turf and it was very well prepared and tasted great,. We all tried to enjoy our food and did our best not to let this guy and his horrible attitude ruin our night. We finished our food, and when this guy finally got around to coming back to check on us, he did not offer dessert or coffee, even though we wanted to order both. When we politely said we'd like to order coffee and dessert, this guy literally says nothing, turns his head and walks away. We weren't even sure if he was going to come back to take the dessert order. 20 minutes later!!! He came back and started rattling off the dessert choices. At this point we just said forget it, and asked for our check and to speak to the General Manager. The manager apologized and was friendly enough, but the damage had been done.
Then, inspite of horrible service, the waiter added a 20% gratuity to our checks! I understand this is policy if it's a party of six or more, but I guess the guy assumed that he didnt have to give us friendly service because the tip would be added anyway. We asked the manager to remove the gratuity charges, which he promptly did.
It's a shame me or none of my 5 other friends who were with me that night will never return here. The food was great, but the attitude and service will not bring us back.
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