Upon arrival the bell boy wanted to move our car before we got checked in. Our first room smelled like cigar smoke (non-smoking facility). We were comped a larger suite, but, it was at the end of the hotel wing, so we got our daily exercising walking back and forth to the elevator. The room had a broken shower. The toilet tank and bowl leak. OMG!. We had a total mess that we cleaned up. The Shower would not run cold water. This was fixed in the first 24 hrs. The ICE maker did not work but was never fixed. Two out of Six nights we were exposed to a blast of unsavory music that ran continuous from 7pm to 9:30pm. Complaints to the management led to "Sorry Mr. Sew and So". We were too dissatisfied with initial 48 hours to use the amenities other than hot tub and pool. The hot tub worked and was nice. The pool was cold in March and was too small for the size of hotel that was being served. Oh, and those heavenly beds. Well they were not the heavenly beds that are advertised by Westin. This place appears to be a time share operation in disguise of a hotel....not sure. Will never go there again!!!
- Official Description (provided by the hotel):
- The Westin Cape Coral Resort at Marina Villageoffers you all the amenities of Tarpon Point Marina including four star waterfront views, plus resort luxuries such as room service, housekeeping and concierge services. Experience flawless service in our sleek tower of guest rooms and suites with sweeping views of the Caloosahatchee River, San Carlos Bay and Gulf of Mexico. Our traditional rooms and our 1, 2 and 3-bedroom suites range from 445 square feet to 2,195 square feet, with grand rooms, master suites, guest suites, and dining terraces. ... more less
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- Also Known As:
- The Resort At Marinavillage Hotel Cape Coral