We were in Florida to visit family and then to just have some time in the sun alone. We chose this city and hotel because Westin had sent us a promotional email, and we were interested because of the suites with full kitchens and screened in porches. We went for 3 nights to get a feel for the place staying in a one bedroom suite. We enjoyed our time there, but there were some downsides.
Pros: The rooms were well appointed although there was an absence of reading lights in the living area as well as very dim bedside lamps. The kitchen was well equipped. Starbucks coffee was provided for the coffee maker. The robes were microfiber of a weight suitable for the climate, and they were large enough for tall people--a wonderful rarity. The bathroom was very large with a shower with a great flow rate. There was an additional sink outside the bathroom across from the walk-in closet. There was plenty of storage space in all the rooms. The one bedrooms are east facing which we liked a lot--there was sun in the morning, but by noon the huge screened in porch was pleasantly cool and no sun in the eyes. The porch had both a sitting area and a table with 4 chairs. We loved having lunch out there. There were ceiling fans inside and in the porch area so one had a lot of control of the temperature in addition to the air conditioner. We only ran the air conditioner a couple of times for a short period because it was so pleasant with just the fans. We loved the view of the preserve which is the only view choice for the one bedrooms. At night it was totally dark out and super quiet. During the day it was a view of waterways through the vegetation. We loved the quiet and absence of piped in music.
Cons: Housekeeping is an issue. The rooms appeared clean, but I don't think they'd been mopped before our arrival. Our feet got very dirty walking around barefoot. The housekeeping was inconsistent. Some days we'd get dishrags and dishtowels, another day I had to ask. The same number of towels were not always provided. They were parsimonious about providing toiletries--even soap. One day we got no bathmat. The bed making was slipshod. The sheets were not tightened or smoothed. It was as if the linens were just generally pulled up and the top sheet spread flat over the mess. I'd remake the beds myself. And now, my biggest gripe--I'm not much of a TV person, but the channel choices here are extremely limited. We arrived on Sunday, and I learned that they don't even get PBS. I missed the night's episode of Downton Abbey! This really needs to be addressed. We watched movies on our computer because the TV channel choices were so lame.
Probably the most off-putting thing about the place was the indifference of the staff. When seeking information about local restaurants, the concierge was friendly but not necessarily knowledgeable sending us to a restaurant for lunch which wasn't open for lunch. Replies at the desk were cursory. When things didn't go right, I don't think I once heard the words I'm sorry. People were a bit too flip. We realize that Westin is still putting its team toghether, but this is not what we expect or have experienced at other Westin's.
Overall, we enjoyed our stay. The restaurant does have well prepared tasty food, although it can be very crowded. We loved the overall quiet. It is a so nice to be so laid back. We stayed at a prepaid rate which we thought was reasonable for the season, but I thought the rack rate was too much for the value received.
- Official Description (provided by the hotel):
- The Westin Cape Coral Resort at Marina Villageoffers you all the amenities of Tarpon Point Marina including four star waterfront views, plus resort luxuries such as room service, housekeeping and concierge services. Experience flawless service in our sleek tower of guest rooms and suites with sweeping views of the Caloosahatchee River, San Carlos Bay and Gulf of Mexico. Our traditional rooms and our 1, 2 and 3-bedroom suites range from 445 square feet to 2,195 square feet, with grand rooms, master suites, guest suites, and dining terraces. ... more less
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- Also Known As:
- The Resort At Marinavillage Hotel Cape Coral