After researching Royal Mansions Resort online my husband and I felt confident that it would be a great place to stay while vacationing at Cape Canaveral.....Boy Where We Wrong! Upon arrival I quickly noticed that there were some things that I knew I would not be happy with. The photos from the website and the actual unit we were given were totally different and our unit was clearly outdated. We immediately returned to the front desk and staff attempted to offer us another unit. After going to check it out we quickly realized that the new unit he was attempting to give us was in worse condition than the first one that he initially offered us and when we inquired about their cancellation policy we were told that because we booked through a third party ( hotels.com) that there was nothing that they could do. I contacted hotels.com and was told that we could cancel the reservation but it would take 3-7 business days before the money ( which by the way was over $500) would be refunded back to our credit card. Basically, the only other option we had was to spend more money upfront to get another hotel which we ultimately decided not to do. We ended up staying for 5 days which is what we booked for but the room was dirty, the floor was filthy, the bed spread was dirty, the patio had plastic furniture that was dirty from bird droppings and the patio porch had mold growing on it. The kitchen sink was broke and water from the sink backed up into the dishwasher, all of the kitchen appliances including the cabinets were outdated, there was not an exhaust fan in the bathroom or kitchen and when we cooked the smoke alarm went off, also only two eyes on the stove worked. The blanket that my daughter slept on had a huge hole in it, and we could barely get cell phone reception in the room. Continental breakfast was a joke and after waking up early one morning to try get it before it was over (9:30 am) we decided it wasn't worth waking up early for. On a good note, although the bedspread was dirty, the sheets appeared to be clean and the mattress was quite confortable. Make no mistake about it.....I would never stay here again.
Do no waste your money
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- Also Known As:
- Royal Mansions Cape Canaveral
- Royal Mansions Hotel Cape Canaveral