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“Buyer beware”

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Extended Stay America - Tampa - Brandon
Ranked #4 of 6 Hotels in Brandon
Asheville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Buyer beware”
Reviewed May 15, 2014

I made a reservation at this hotel 1 month in advance. We needed a specific size room. Upon arrival we were told the size room we requested was not available, but a smaller one was. The desk clerk kept going behind the wall to talk to someone else when we expressed our displeasure, that someone never came out to speak directly to us. When we asked why our room was not available we were told that they had over booked. We cancelled our reservation and left. Very disappointed in the way the whole thing was handled. Will never book with this hotel chain again.

  • Stayed May 2014, traveled with family
    • Service
Helpful?
1 Thank Brenda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Tampa - Brandon, responded to this review, May 21, 2014
Brenda - Thank you for taking the time to write a review of your stay. I sincerely apologize for the booking issues that you experienced during the check-in process. In response to your feedback, I will meet with the staff to review our reservations policy to ensure your experience is not repeated. If you would like to discuss this further, please do not hesitate to contact me directly at, bnd@extendedstay.com.

Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    4
    11
    5
    7
    16
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15
9
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9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
Reviewed May 6, 2014 via mobile

Good place compared to the places around here when i called and asked for a room the service desk suggested to go inline to book and saved alot of money doing that much appreciated rooms clean pretty big overall good stay only thing i could see is for the smokers room they leave the room open and we had alot of live bugs in our room no big deal but like i said overall good stay

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brandon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Tampa - Brandon, responded to this review, May 9, 2014
Brandon – Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Tampa - Brandon

Property: Extended Stay America - Tampa - Brandon
Address: 330 Grand Regency Blvd, Brandon, FL 33510-3940 (Formerly Homestead Tampa / Brandon)
Phone Number:
Location: United States > Florida > Brandon
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Brandon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Tampa - Brandon 2.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Homestead Tampa / Brandon Hotel Brandon
Extended Stay America Brandon

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