We chose this hotel only because it was on our rote and they had internet. We checked in at 8:15 pm and went to our room. 5 minutes later we found out the internet didn´t work so we went back to the reception. The receptionist told us the connection was down and she couldn´t repair it. Since we depend on internet for work we wanted to cancel our booking, we hadn´t even unpacked our bags. The receptionist said "No problem, but I can´t give you your money back since you booked it through a bookingsite. Just call Expedia (the bookingsite) tomorrow. They´ll call me and I´ll confirm that your booking was canceled." The receptionist asked a person to check our room and he confirmed everything was ok.
Great! We found another hotell and phoned Expedia the next day. Now the troubles begins! Expedia called Homing Inn to get our cancellation confirmed but Homing Inn now claims we used our booking. What?? After a 40 minutes long internationall phonecall with Expedia, explaining we DO have another receipt for the same night, in our names from another hotell, they phoned back to the hotell again. Homing Inn still claimed we didn´t check out the same evening but used our booking. When we asked Expedia for a refund they said Homing Inn got our payment and has our money. The receptionist lied from the begining til the end. Terrible terrible!
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