The manager is not doing their job. The rooms are nice, although it took me 15 minutes of jiggling the wires on the TV to get it to work, The people at the front desk are downright rude. I walked into the lobby at about 9PM after a very long day, the woman at the desk didnt even look up and just said "Name". a hello would have been nice! I went down to the lobby a few minute later to print my boarding pass for the next day. The stations set up for boarding pass only did not connect to the internet, one of the 2 PCs in the business center did not connect either, After waiting 15 minutes while another guest was searching for "Guitar Picks" on Google, I went to the front desk for help, the same woman acted annoyed that I was bothering her.
The next morning we checked out, loaded the bags into the car and my wife went in and saked where there was coffee. Jessica told her that there was a Starbucks, but for her there was plain coffee available.
I don't know who the manager is, but sham on them for having 2 employees who are so rude. I rin my own company and I can tell you that the attitude towards the customer starts at the top and filters down.
I have stayed at countless Marriott brand hotels through the years, I will never return to this one.
- Official Description (provided by the hotel):
- Welcome to the completely renovated Courtyard by Marriott Boynton Beach. Whether traveling for business or fun, our hotel in Boynton Beach, Florida makes all of your travels successful by providing exactly what you need: spacious, thoughtful guest rooms; a hot breakfast buffet; services that help you be more productive and comfortable and an ideal location near West Palm Beach and Delray Beach. ... more less
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- Also Known As:
- Courtyard By Marriott Boynton Beach Hotel Boynton Beach
- Courtyard Boynton Beach