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“Server was annoying even after we left the restaurant”

Carrabba's Italian Grill
Ranked #39 of 192 Restaurants in Bonita Springs
Certificate of Excellence
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Business meetings, Dining on a budget, Kids, Families with children, Large groups, Bar scene, Special occasions
Dining options: Lunch, Dinner, Late Night, Full Bar, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
West Lothian, United Kingdom
Level Contributor
137 reviews
113 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Server was annoying even after we left the restaurant”
2 of 5 bubbles Reviewed December 22, 2011

We love Carabba's and this one in Bonita especially. It has always been our favourite. We asked the server about the kind of ice tea they serve (for my son) who likes the bottled Nestle stuff. We were half way through discussing the drinks with the server (Nathan) who walked away while I was in mid sentence. He eventually came back and he confirmed that it was the bottled ice tea they served. When it arrived it was the other kind so we sent it back and got something else. His overall manner was rather brusque. We didn't get offered any more fresh bread and the overall experience was less than we'd expect. Someone actually came out of the kitchen to ask if everything was ok as this server's attitude had clearly been noticed.

Normally we'd leave a pretty decent tip but on this occasion the service was so bad that we didn't leave anything, just payment for the bill rounded up to the next dollar. As we were walking across the car lot, the server called after us shouting "Do you guys want some change?", and scratching his head in disbelief that he didn't get a tip.

I'd not been well at the time, and just couldn't be bothered to confront him about his poor attitude and behaviour. We had intended to call the manager when we got home but we didn't get around to it. Our experience has put us off going to this Carabba's again because of this server Nathan. If you go in there and he is working the shift I would encourage you to ask to be served by someone else who will treat customers with more courtesy and respect. This guy is just insolent!

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Jambomackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

Visitor rating
    101
    78
    44
    13
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Farnham, United Kingdom
Level Contributor
81 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Great food”
4 of 5 bubbles Reviewed December 10, 2011

Good choice and great food. Recommended for couples and families.

Visited November 2011
Helpful?
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
58 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
“Great restaurant”
5 of 5 bubbles Reviewed October 17, 2011

SW Florida may be a depressed market but you wouldn't know it if you went to eat at Carrabas. This place is always packed. I ordered the pizza and it came out excellent! I would highly recommend it. also the service is top notch.

  • Visited July 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank hue95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Ozark, Missouri
Level Contributor
52 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Good Selection and Great Service”
5 of 5 bubbles Reviewed October 9, 2011

First time ever at this chain and we were very impressed! Had a good selection to pick from, food perfectly prepared and our waiter was very appropriately attentive. The manager stopped briefly at our table to ask if we were satisfiied! We could not have had a better dining experience.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BARB S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Purcell, Oklahoma
Level Contributor
29 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Best Happy Hour In Town”
5 of 5 bubbles Reviewed October 9, 2011

This is one of the best restaurants in Bonita Springs. We lost our Carrabba's in Oklahoma City and when wintering in Naples, FL we only eat at restaurants that we can't go to at home. We were delighted to find this Carrabba's. The Happy Hour is a true Happy Hour. All drinks are two for one no matter what you order. The food is outstanding. We eat there at least 3-4 times a month. Service has been excellent too.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Harriet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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