First of all, I think that the staff was very good to excellent, particularly in the kitchen, maintenance and the housekeeping. The kitchen chefs catered to people with special dietary needs, I noticed. Also, the housekeeping staff seemed to be very professional and attentive to the needs of the customers. We found that there were a number of retired "snowbirds" who stay at this Homewood Suites for up to three months. They seemed particularly satisfied with the 4 nights in which meals were available as part of the package. The breakfasts were very good, offering usually an egg dish, a sausage or bacon dish, waffles, cereal, toast/bagels and granola, along with fruits such as oranges and bananas and coffee. These are pretty standard at good hotel establishments. The kitchen staff were very attentive to putting out a fresh round of food before the previous ran out, which was necessary especially as there were families staying during school break. The fitness room has modern equipment, including tvs monitors on the one eliptical and two treadmills. These were all good things at this place. Generally it is very clean, and staff are friendly and accommodating.
On the other hand, as one other reviewer noted, the walls can be thin, and you can hear the tvs of other rooms. We also thought we heard something in the walls moving around, but weren' t quite sure. Some guests, we found out, had lots of problems with their key cards to their rooms, which it seemed took a bit to get resolved. We used the kitchen in our suite and it was better than other "resident" type places we have stayed, though short on cooking utensils. The refrigerator is small, but adequate. As someone else noted, the rooms can seem too small, though I must say the kitchen had plenty of room. The bedrooms might be a bit of a tight squeeze if you bring a lot of luggage. The general dining room downstairs, though adequately supplied and staffed is small and cramped, making it difficult for people to find a place to sit for breakfast. Breakfast is served from 6:30 to 9:30 on weekdays and there is a rush at 8:30 to 9:30...much better to get there from 7 to 8 a.m. The breakfast room is so small that some people brought their breakfast plates out to the pool area, which is right off the dining room, even though it was cold outside. The front desk staff were very friendly and helpful, though at times overwhelmed. One unfortunate thing was that the computer system for Hilton crashed and the staff could not give guests all the information they needed, but that was throughout all the Hilton Hotels and not isolated to this Homewood Suites. The fitness center, as mentioned, was up-to-date, but in keeping with the tightness of the place, there were only 2 treadmills, and one eliptical, plus a universal gym. I noticed some people could not use the fitness center when they wanted to because it is so small.
On the plus side (again) the location is excellent. It is not far from beaches, nor many of the local attractions on the Gulf Coast. Though it is about a half a block from the Tamiami Trail (a 12 lane highway at this point), you cannot hear the highway. In fact, it is a block away from a Publix supermarket and several chain restaurants. When we got up late, we opted to use the kitchen in our suite and made our own breakfasts. That's a whole lot quieter than the dining room. A coffee maker is supplied and caf and decaf are supplied by the housekeepers, who also change the dish towels each day.
So, overall, I think this was a very good choice for us. You have options when you stay here and the staff are so good, and organized, I am sure this is why people return every year. With the renovations that the manager says are coming, I hope that it will be excellent in the near future.
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- Also Known As:
- Homewood Suites By Hilton - Bonita Springs Hotel Bonita Springs
- Hotel At The Springs
- At The Springs Bonita
- Hotel Bonita Springs