We had been planning this boat trip for many weeks. My mom (who is in a wheelchair) and dad are here for Easter weekend on vacation. When I called for the reservations I was very clear with them that it was important that we had a 10 passenger pontoon that my mom would be able to get in with her wheelchair. He reassured me that there were enough guys working that it would be no issue to get her into the pontoon. When we got there to check in they tried to tell me that I reserved a deck boat (close to $200 more). Renting a deck boat for us would have never been an option, but instead of saying that he made a mistake the "manager" Adam went on to tell me it was my fault and they would not accommodate us. Adam was completely rude and unprofessional. I would absolutely never recommend this company to anybody. There are plenty of boat rental companies in Ft. Myers and Naples that nobody should have to go through an experience like this.
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