My family stayed here on 7/13/12. Upon check-in we were told that there were no more suites available despite our requesting a suite MONTHS in advance. We were moved to a regular room and provided a roll-away bed. We were charged the same price as the suite. The next day, Allison (general manager) came by our room to let us know we could move to a suite. Everything appeared to be resolved. After returning home we learned we were charged for 2 rooms/suites. I was given paperwork at check-in but it was presented as if it were for the 1 room. The GM was aware that we never set foot in this second room. This is evident given her only locating 1 suite if we reserved 2 then she should have given us 2 suites the following day. After calling the hotel, Allison was unwilling to alter the charges stating because I signed paperwork her owner would not allow it. I find this absurb. She knowingly deceived me and at no time referenced a second room when we acknowledged we were supposed to have a suite. Please be very careful when staying here. The management at this hotel practices unsavory business practices. The staff also spent more time eating and taking breakfast for themselves before guests could eat. The breakfast was not replenished in a timely manner. Guests kept having to ask for items such as napkins, utensils, yogurt, etc. The breakfast service was awful.
- Official Description (provided by the hotel):
- Holiday Inn Express & Suites Bonifay is located directly off of Interstate I-10, on Hwy 79, on Exit 112. This hotel features many complimentary amenities that guests enjoy on a daily basis. These include: a daily hot breakfast, outdoor pool, fitness center, access to on-site guest laundry, and many more. ... more less
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- Also Known As:
- Holiday Inn Express And Suites Bonifay
- Holiday Inn Express & Suites Bonifay Hotel Bonifay