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Embassy Suites by Hilton Boca Raton
Ranked #11 of 27 Hotels in Boca Raton
Jenkintown, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Construction underway”
Reviewed March 10, 2014

Construction in eating areas is ongoing---slight inconvenience at breakfast. Noise wasn't a factor during the day but contstruction just began. Not sure if dirt and dust will be a factor as construction progresses. Dining room manager was excellent--Jeff.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Eugene A. K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Manager at Embassy Suites by Hilton Boca Raton, responded to this review, March 13, 2014
Dear Valued Embassy Suites Guest,

Hard hats are for sure being utilized here, we are banging away at making this place fantastic!!! We for sure want you to experience the greater us in the future! We will also pass along the gratitude to Jeff, he is one of our finest!!!

Thank you and safe travels!!!!!
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1,209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
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new jersey
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 9, 2014

We recently returned from a two week stay at Embassy Suites. From check-in to check-out we had a very pleasant stay. The rooms are very nice and all recently renovated. The only thing we missed in the room was a safe. We enjoyed the full breakfast every day, and the nightly cocktail reception was a nice perk! We were unhappy that our room was not cleaned til after 4 pm, but made a request at the front desk to have it done before 2 pm and our request was honored. The lobby and dining area is under renovation now, and it probably would have been better to do this off-season as it caused seating issues for breakfast. The staff was always helpful and courteous and we would definitely stay there again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank georgieNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Manager at Embassy Suites by Hilton Boca Raton, responded to this review, March 13, 2014
Thank you so much for taking the time to write such honest and kind words about our property. We are proud of our property and our employees, we certainly hope to see you soon.........
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Princeton, NJ
Level 6 Contributor
323 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 530 helpful votes
Reviewed March 7, 2014

. . . Because the property has recently come under new management and they are promising big changes. I reviewed this hotel two years ago and called it a solid mid-level property. I like the location (adjacent to a US Route 95 exit); so, I hope the proposed changes will be a difference maker.

I like the Embassy Suites concept with the two rooms --- a bedroom plus a separate sitting room --- but these rooms need a makeover. Same for the lobby, lounge, dining area and hallways. There is nothing specifically wrong with the hotel; it just has a tired look.

There are some aspects of the hotel that are just fine. First, the complementary breakfast is excellent. Everyone loves the young chef who handles the grill making omelettes, etc, all served up with a good sense of humor. Lots of fresh fruit, yogurt, muffins and other good stuff. Unfortunately, the evening reception/cocktail hour is a dreary affair --- drinks are fine but the snacks are terrible. Two years ago I suggested that the hotel (if the budget is limited), only have a cocktail hour two or three nights a week but make it memorable.

The other aspect of the hotel that I like is the fitness center. The equipment is first class and the room is clean and bright. Of course, it could be improved with more equipment and some new mats.

The pool is nice but the sun is blocked by the hotel building in the afternoon. Nothing can be done about that but it does limit its value.

Next time I return I hope to see a complete face-lift but one that does not leave the property with a stiff and rigid look that often results from bad surgery and is quite common among people in the Boca area.

Room Tip: Ask for a room away from the railroad tracks. A train goes through in the middle of the night. Ask...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeamMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Manager at Embassy Suites by Hilton Boca Raton, responded to this review, March 9, 2014
Dear Valued Embassy Suites Traveler,

We truly value your candid and honest comments, I have forwarded your comments to the General Manager and the head of the food and beverage department and we take all constructive criticism as a learning tool, we are excited for what is to come and hope you come back and experience the new us in just a few more months....... See you soon,

Thank you and safe travels to you and your family
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Orlando, Florida
Level 6 Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 7, 2014

Why would you stay there? They are rude and discourteous, and even management is not pleasant. I had to call the 800 number to complain because nobody seemed to care. Plenty of places to stay in Boca Raton, which is a very nice city.

Stayed July 2013, traveled on business
Helpful?
Thank 670jimg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, General Manager at Embassy Suites by Hilton Boca Raton, responded to this review, March 20, 2014
Thank you so much for getting back to us! We see that you stayed with us back in July, and we are sorry you didn't enjoy your experience. Since that time, we have totally renovated all of our guest suites, and we have embarked on a total hotel refresh, including the Atrium, our restaurants, our Lobby and meeting space. Also, since your last stay, our company, Crescent Hotels and Resorts, took over management of the property in December. It is our honor and pleasure to provide great leadership and management of this wonderful hotel, in concert with the gracious, engaging and caring service that Embassy Suites is known for. In short, we care and we would love the opportunity to serve you again. Please call on me anytime, so I can make your reservation arrangements personally. Looking forward to hearing from you, Alan J. Cristantiello, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester England
Level 6 Contributor
118 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 27, 2014

We booked for three nights but checked out early disapponted with the feel of an older property that needed some money invested in the rooms and some motivational training needed for some very grumpy staff.
Great welcome and room allocated as we asked away from elevators and venidng. We had read of noise from the Railroad but we didnt hear any noise from the top floor.
The room seemed to have partially upgraded but still felt old-cracked sink and a toilet that was a bit temperamental and bed linens that seemed tired.
We took one look at the lines for breakfast and went out - I did ask for a coffee cup but I nwas clearly an annoyance to the server so I gave up. Would not return here and sadly will probably put us off the brand as well
We have stayed at several Embassy suites that seemed newer brighter and withy friendly staff so we felt everything went downhill after the good welcome

Room Tip: ask for quiet location if train noise will bother you -but we didnt here anything
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KPEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Manager at Embassy Suites by Hilton Boca Raton, responded to this review, February 28, 2014
Dear Valued Traveler,

I am sorry that did not have a delightful stay, we feel also like you that we need a re-fresh, which is why with the completion of our guest rooms, we are now beginning our renovation of our restaurant, lobby and ballrooms. We certainly hope that you come back and experience all of our briiliant enrichments in the months to come.

Thank you and safe travels..........
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Kansas City, United States
1 review
Reviewed February 25, 2014

it was just ok - housekeeping came early and never returned. We stayed 3 nights and never had rooms made up or towels replaced. The room phone did not work so we had to go down to the desk every time we needed new towels etc. We did end up getting $50 a night off our stay but it would have been nicer to have our beds made each day and clean towels. Happy hour and breakfast was the highlight of the stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gayle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Manager at Embassy Suites by Hilton Boca Raton, responded to this review, February 27, 2014
Dear Valued Traveler,

We strive for greatness but for sure fell short with some housekeeping issues, I am deeply sorry for that, and would love for you to be our guest again in the future again soon and see us on top of our game as we usually are. am glad you enjoyed our breakfast and managers reception.

Thank you and safe travels to you always!!!!
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New York City, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

We stay here often as it is near relatives and provides a door between bedroom and living room (great for traveling with a kid). The service is fine, the breakfast also fine. Rooms are well appointed -- and the new upgrade in furniture is nicer to look at. I've had some not pleasant experiences with staff -- telling me that a bug found on the bed was ok because "we are in South Florida afterall" and another being downright nasty to me when I explained that my morning would be better if there were more choices on the breakfast areas tv's than Fox News and ESPN.

The pool is nice but always in the shade -- for the value, it's definitely worth it in the area.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Manager at Embassy Suites by Hilton Boca Raton, responded to this review, February 28, 2014
Dear Valued Traveler,

There are many Embassy Suites standards that we must adhere to, but we for sure try go above and beyond with our cleanliness and staff. We love our property and hope that it shows through with each and every individual. Please come back and experience our newly renovated property in months to come.....

The best to you, and as always safe travels........
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Additional Information about Embassy Suites by Hilton Boca Raton

Property: Embassy Suites by Hilton Boca Raton
Address: 661 NW 53rd St, Boca Raton, FL 33487-8210
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Boca Raton
#9 Business Hotel in Boca Raton
#12 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Boca Raton 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
Embassy Suites Boca Raton is located in the heart of Boca Raton. Easy access to all major Boca Raton attractions including the upscale Town Center Mall, Boca Raton Museum of Art, Mizner Park Shopping and Dining, Boomers Family Fun complex, Morikami Japanese Gardens, Trendy Atlantic Avenue, and of course, those beautiful beaches. Also close by you will find Florida Atlantic University, and Lynn University. Complimentary Full cooked-to-order breakfast each morning and nightly managers reception. ... more   less 
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Also Known As:
Embassy Suites Boca Raton
Boca Raton Embassy Suites

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