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“The staff is nice and that's the only positive thing I can say”

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Embassy Suites by Hilton Boca Raton
Ranked #11 of 27 Hotels in Boca Raton
Boca Raton, United States
1 review
“The staff is nice and that's the only positive thing I can say”
2 of 5 bubbles Reviewed July 18, 2013

This hotel is overpriced for its current condition. It needs a facelift and the cleaning staff needs to improve their processes as the bathroom was not as clean as it could/should have been. One thing you can always count on at an Embassy Suites is the breakfast and they did not dissappoint

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,139 reviews from our community

Traveler rating
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    61
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
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English first
Fort Lauderdale, Florida
Level Contributor
146 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 17, 2013

Started using this hotel for an annual conference held partly at the hotel and partly nearby at FAU. I had a relationship with the Director of Sales and although they should be out of our price range for the time of year I gave it a shot and of course five years later we're still booking the same program there annually. The hotel staff just "gets it". Seems like everyone there understands what it takes to attract and maintain their business. Is it any wonder (little known fact) why they were selected to host President Obama during his visit this past year for the Presidential debate held nearby. At every turn, during pre-sales talks, contract negotiations, hammering out the final details of a 200 person room list, meeting space for four days and 7 group meal functions they understand how to anticipate needs, offer creative solutions, overcome objections and most importantly deliver the service necessary for a successful program. The leadership of our organization has come to depend on this hotel and it's staff to make this annual event a success each year and we appreciate them.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, United States
2 reviews
3 of 5 bubbles Reviewed July 17, 2013

The house keepers at this hotel were very rude. The laundry facilities were substandard. I put my clothes in one of the washing machines and when the cycle began it started to smoke and smelt like it was burning. There were also 2 dryers that were not drying the clothes properly. In total I had to go to the front desk 3 times to get refunds for inoperable machines. There were other guests using the facility at the same time that also had to get refunds.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Z M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, United States
1 review
5 of 5 bubbles Reviewed July 15, 2013

Terrific value and quality accommodation. Staff are professional, respectful and courteous. Rooms are clean and the beds are very comfortable. This hotel is great for business and pleasure. Convenient to the Interstate and Boca Raton.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gregory P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, United States
1 review
3 of 5 bubbles Reviewed July 12, 2013

Long lines for the breakfast buffet makes it not worth it if there's another hotel with comparable prices. Especially when there aren't any restaurants in close proximity to the hotel in comparison to W. Glades Road. Housekeeping was rude and although I checked in two adults and two children I had to request additional washclothes on a daily basis. Ireally expected more in Boca Raton, FL.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jimmy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed July 11, 2013

very nice stay . Shower didn't work so my wife had to shower in another room with my kids. the maintenance man did come up to room Sunday the day we were leaving to tell us ever to turn shower on had broken off. and that he would fix the problem before the next guest would stay. I just got on my knees and put my head under the tub faucet. Another minor point is that the Television didn't work. I suspected it was that the battery needed to be replaced.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyckoff, New Jersey
Level Contributor
3 reviews
4 of 5 bubbles Reviewed July 11, 2013

We checked in at 8:00PM and the check in process couldn't have gone smoother. The lobby and atrium were lovely and inviting. The suite was spacious and comfortable with a microwave and refrigerator. As with all Embassy Suites, the breakfast was wonderful..with a cook making omelets and pancakes to order (He is definetley appreciative of tips). A manager's reception greets you from 5:30-7:30, with popcorn and chips and salsa. The beds were comfortable, but we had an issue with the sofabed. You could feel the springs from the couch, which made for a troublesome nights' sleep. The pool was nice and had plenty of lounge chairs and tables for their guests. All in all, this hotel was clean and spacious and I would stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank flluver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Boca Raton

Property: Embassy Suites by Hilton Boca Raton
Address: 661 NW 53rd Street, Boca Raton, FL 33487
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Boca Raton
#9 Business Hotel in Boca Raton
#12 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Boca Raton 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
Embassy Suites Boca Raton is located in the heart of Boca Raton. Easy access to all major Boca Raton attractions including the upscale Town Center Mall, Boca Raton Museum of Art, Mizner Park Shopping and Dining, Boomers Family Fun complex, Morikami Japanese Gardens, Trendy Atlantic Avenue, and of course, those beautiful beaches. Also close by you will find Florida Atlantic University, and Lynn University. Complimentary Full cooked-to-order breakfast each morning and nightly managers reception. ... more   less 
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Also Known As:
Embassy Suites Boca Raton
Boca Raton Embassy Suites

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