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“Quiet and comfortable” 4 of 5 stars
Review of SpringHill Suites Boca Raton

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SpringHill Suites Boca Raton
Ranked #12 of 28 Hotels in Boca Raton
Certificate of Excellence
GreenLeadersPlatinum level
Venice, Florida
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Quiet and comfortable”
4 of 5 stars Reviewed January 23, 2013

We stayed at SpringHill Suites while visiting some of the nature parks in the area. The hotel is conveniently located, although you have to be careful about where to turn in. Check-in was quick and the staff friendly and courteous. It is next to the railroad tracks, but since we were on the top floor, the trains were just background noise. That would not be a factor in my decision about staying there again.

We found our room to be comfortable and clean enough, but not overly large for a "suite." We liked having two flatscreen TVs and comfortable chairs, one of which was a sleeper chair. The one thing we don't like is the division of the bath from the sink/counter area, which was across an alcove. I would prefer to be able to wash my hands after using the toilet before having to touch the door handle. Also there are no shelves in the bathroom to put your clothes on while bathing. Having never stayed at a SpringHill Suites, we did not realize that the hairdryers are put in drawstring bags and hung in the closet area with the ironing board. Why??? That seems like a complete waste of time. Just put the dryer on the wall where it's handy.

The breakfast had the usual fare and was good. Our check-out was fast and the bill correct.

The hotel was fine for what we needed, but in the future we would probably check out others in the area. Since we had never stayed at SpringHill Suites, we thought we'd give it a try. I don't think it was necessarily worth the price we paid since the night before we had a somewhat nicer hotel for a good bit less money but overall it was a pleasant visit.

Room Tip: We were on the back side overlooking the train tracks. Since we were on the top floor, we were not...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank llgtfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesBoca, General Manager at SpringHill Suites Boca Raton, responded to this review, January 29, 2013
Good day lgtfan,

Thank you for taking the time to review our hotel and we truly appreciate your feedback. We are excited about our newly renovated guest rooms and forthcoming renovation of our lobby this spring! It is great to hear that the trains weren't a bother; we went to great lengths to make sure our guests wouldn't be disturbed. We are pleased to hear that you enjoyed your stay and that our staff made your feel comfortable.

We hope to welcome you back when your travels bring you to Boca Raton in the future.

Sincerely,
John Barone General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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    116
    40
    23
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
St. Pete Beach, Florida
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed January 21, 2013

We stayed in this hotel last week and found it to be excellent. The staff were welcoming and the hotel was very clean throughout. Our room was comfortable if a bit on the small side, but we had everything we needed for the two of us. I think it was renovated not too long ago as the windows were such that the noise from outside was non-existent.

I have a pet peeve in hotels; when the pillows have that 'used' smell, I'm ready to leave asap. But at this Springhill, the bed linens were as fresh as if they were new and we slept like babies.
The location was fine as was breakfast-the usual Springhill breakfast which allows for some healthy choices.

Room Tip: Not sure the floor matters but we had asked to be away from the interstate and it was very quiet.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank reniemckee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
132 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed January 18, 2013

We were very happy with our room, very comfortable king size bed, the room was clean, great shower, lot's of room to walk around. The location was great, easy to get to and breakfast was a nice bonus, lot's to choose from and lot's of seating. The only reason I didn't give it an excellent rating was that the walls were thin and we had some very inconsiderate people staying above us who let their children slam the door and run in the hallway until midnight. I finally had to call down and complain and they did send security up right away and the noise stopped.

Room Tip: Ask for a room on the top floor
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rawnyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvington, New York
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed January 17, 2013

We stayed at the SpringHill Suites for almost a week while we were in town visiting family. There were some good things about this hotel, but also some problems.

Pros:
- Free WiFi that worked great.
- Flat screen TVs.
- Bed was fine.
- Shower pressure was really good.
- Location was excellent (for those looking to be on the east side of Boca), right off I-95, very close to Federal Highway.
- Free, plentiful parking.
- Complimentary breakfast (although the quality of the food was not very good).
- Free boarding pass printing in the business center.
- Pretty big mini fridge and microwave, as well as a kitchen sink.

Cons:
- The hotel is tired. The carpeting is worn, there are lots of scratches and bruises on the elevator, walls/floors, furniture, appliances, etc. When you get beyond the lobby, the vibe of the hotel is more Motel Six than Marriott.
- There was a strong cleanser odor (like a hospital or school cafeteria) in the hallway on the first floor leading to the elevators. And the floor was the industrial type that gives the place a really low-rent feel.
- The hallway leading to our room had a strong odor I can't really describe, but it wasn't pleasant.
- The towels and bedding were subpar (thin).
- There was a stain (blood or makeup) on the sheet covering the blanket.
- They call the room a suite, but it's not. There is no door to a separate room. The room is kind of big, with the bed on one side and a kitchen/desk setup on the other. But it's not unusually big, and certainly not big enough to justify being called a suite without a door. To put it in perspective, I've stayed in many hotels with rooms of the same size that didn't call the room a suite. If you need two rooms, this is not the place for you.
- Among the worst service I've ever experienced at a hotel, and if you look at my other reviews, you will see that I'm neither demanding nor someone who generally stays in especially high-end places. For example, one day when we returned to the room, despite the fact that we had put the Do Not Disturb sign out, the staff had come into the room, removed the couch and replaced it with two chairs. This is the kind of thing that should have been done before we arrived or after we left, between customers, not while one is in the room. What if we were using the couch (which was, I believe, a pull-out) as a bed? We would have been out of luck. And in making the switch, the staff didn't bother to clean up the garbage that had fallen behind the couch (not from us, but from previous guests), and they moved around our stuff as well. When I called the front desk to complain, the clerk didn't really have much of an explanation, like he was out of the loop. It seemed like most of the workers were really inexperienced and part-time (I hardly ever saw the same person twice at the front desk in a six-day visit). Another request we made (something not to do, not something we wanted done) was ignored.

The bottom line is that while this is a perfectly acceptable place to stay, it's not as nice as it should/could be, and the customer service is lacking. And it certainly is not worth the price. Next visit, we will likely be staying somewhere else.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank NY_Guy_Traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 17, 2013

Spent 5 nights here. Very comfortable. Big rooms with dedicated work area and mine had a kitchenette with a microwave and fridge. Very small drawbacks was the thin walls and location of the closet in the two double-bed room seemed to be a bit crowded. But it is very functional and comfortable. Staff was very friendly, check-in was smooth, pool looked inviting, exercise room looked great. It is a bit on the expensive side if you are paying full price but it is a good value for the money.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 11, 2013

We spent a few nights here. The staff are excellent, very accomodating and pleasant. Breakfast selections were fresh and plentiful. The only negative is that the pool could have been a bit warmer (it is advertised as heated, but the heat typically came on at night only) and it's only an issue for me since my daughter loves to swim so much! The hotel is in the process of renovations and there was still a bit of work under way but it was not bothersome at all. We used this hotel as our base to go to the Everglades, Delray Beach, Highland beach, etc. A good stay and I would highly recommend.

Stayed January 2013, traveled with family
Helpful?
Thank ABCM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesBoca, General Manager at SpringHill Suites Boca Raton, responded to this review, January 16, 2013
Hello ABCM123,

We appreciate that you took some time to post your positive feedback regarding your stay. We love to hear from our guests so we
It is great to hear that you were able to enjoy breakfast during your stay! We know how important a good start to the day is. We would like to apologize for the pool heater issue during your visit and assure you that the heater has been replaced. We are also happy to let you know the renovation of our guest rooms have been completed and we look forward to hearing what you have to say about the new improvements.
It was great having you stay with us and we hope to see you again when your travels bring you back to Boca Raton!

Sincerely,
John Barone General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac, Maryland
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 9, 2013

We spent a couple of nights at this suite hotel and the best thing about it is the staff and the breakfast. All were very friendly and helpful. The rooms are decent for the price but, I have to agree with another reviewer that the layout is a little funky. The livingroom area is large and open, but the sleeping area is very crowded. You cannot get into the closet as the bed butts right up against it. The room was relatively clean and the beds were comfortable. We had a double room with two full-sized beds. We would have been more comfortable in queens. There is a twin chair bed in the livingroom area which is open to the bedroom area. The breakfast options were very good and, even though we got to the dining area just before breakfast was over, the food was well stocked... waffles, oatmeal, eggs, sausage, variety of breads, yogurt, fresh fruit, etc. They also sponsored a late afternoon/early evening social hour with beer, wine and some hot snacks which was a pleasant surprise. The hotel is right off of I-95 with railroad tracks close by. Although we heard the trains at times, there were no loud whistles and they passed quickly.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HuntyMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Boca Raton

Property: SpringHill Suites Boca Raton
Address: 5130 NW 8th Ave, Boca Raton, FL 33487-8238
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Boca Raton
#6 Romantic Hotel in Boca Raton
#10 Family Hotel in Boca Raton
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Boca Raton 3*
Number of rooms: 146
Official Description (provided by the hotel):
The SpringHill Suites Boca Raton is the ideal hotel for business, family vacations, or romantic getaways. Located in Boca Raton, Florida, the SpringHill Suites is within minutes of several local businesses and championship golf courses like Broken Sound Golf Course. You will be sure to enjoy outstanding service and amenities at the SpringHill Suites Boca Raton. Our suites are 25% larger than the traditional hotel room giving you space to relax and enjoy your trip. Other amenities for you to enjoy include an outdoor pool, Free Wifi, Complimentary Hot Breakfast, and 24 Hour Fitness Center. ... more   less 
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Also Known As:
Springhill Suites Boca Raton Hotel Boca Raton
Boca Raton Springhill Suites

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