I stay at this property a few times a year when my other choices are not available or fall out of my companies corporate travel policy and I have to stay here. And every time I walk into my room I hate the fact that this is my only option for that trip. Yes, they have made efforts to update their lobby but make no mistakes, they have not done anything to update their guest rooms and I have seen many. If it was one key thing on each trip I may be able to overlook but I am never comfortable when I stay here. Ever. And that's not a good way to spend your work week.
Tonight the first issue was when I opened the door to my room and was greeted with the dank and moldy smell of the room which is obviously caused by the inadequate HVAC system throughout the hotel. Rather than central air they use the 'window' type of older hotels that don't actually result in dry air just cold recirculated damp air.
Next noticed a used washcloth in the sink. I picked up the phone to call the front desk and was amused to find that the handset needed a new cord to attach to the phone (they won't even spring for a cordless phone) so I had to shout above the static. I was assured the room was clean but they'd have housekeeping come and do a light cleaning. Either it's clean or it's not. I don't need a light cleaning but I need a clean room. Assuming someone walked into the room and decided it smelled less than ideal they washed their hands and left (I hope) I stayed in the room but turned the AC down. When it didn't get cold I called for maintenance to come and inspect the unit. Now it's blowing cold damp air as opposed to warm damp air.
Maybe our corporate rate means we get the selected bottom of the barrel rooms since I don't understand the 4 and 5 star reviews. Or maybe I have much different standards (ie comfortable). But to me this facility is a miserable experience all the way around.
- Official Description (provided by the hotel):
- Discover the Renaissance Boca Raton Hotel, a resort style, boutique Marriott hotel located in the heart of Boca Raton, FL. Steps away from Boca Town Center Mall, home to high end anchor stores and Apple. Host hotel for the 2011 Allianz Life Golf Tournament. Just a few miles from the white sandy beaches of Boca Raton, home of the International USTA Tennis Championships. Local attractions include the Morikami Japanese Gardens, Gumbo Limbo Park & Nature Center. Boca Raton is a mecca for higher education, including Florida Atlantic University (FAU), Lynn University, St. Andrews and Pine Crest Preparatory schools as well as corporate business headquarters such as Tyco, Office Depot, Oce, Jarden, GEO Group. Our Spanish Mediterranean style design and waterfall, resort style pool and tiki bar create a true South Florida experience. This Boca Raton hotel's 15,000 sq ft of flexible indoor and outdoor venue space is perfect for meetings, conferences, weddings and other events. ... more less
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- Also Known As:
- Renaissance Boca Raton
- Boca Raton Renaissance