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“Another Great Stay”

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Renaissance Boca Raton Hotel
Ranked #7 of 27 Hotels in Boca Raton
Certificate of Excellence
Caledon, Canada
Level 6 Contributor
180 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Another Great Stay”
Reviewed January 9, 2013

This was our second stay at the Renaissance Boca in the past year. Check in was interesting this time. Booked this room over 6 months in advance, but when we arrived around 7pm, our room wasn't available, after confirming a late arrival. To be fair, the hotel was hosting a bar mitzvah and a wedding. Ella, at the front desk, looked after everything. She got us the Executive Suite for night one, then a double Queen (as we had booked) for the second night. Ella went well out of her way to see to it that the rest of our stay went smoothly. She even offered us four complimentary bar drink coupons!
The hotel rooms were well appointed and clean. No musty smell as others have mentioned. The pool area is amazing with a free-form pool with cascading waterfall and a hot tub area above the pool.
All the staff we encountered were first class and we enjoyed our stay.
The location is very good, with many food choices across the street (burgers, ribs, Italian, etc) and a large, upper end mall within a block which has a Grand Luxe Cafe and Cheesecake Factory in it.

Room Tip: Ask for a room facing the pool, even number I believe.
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank scott9Caledon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 13, 2013
Dear Valued Guest,
Thank you very much all the outstanding comments. The positive "look & feel" of the Renaissance Boca Raton Hotel. We really appreciate all the nice compliments in your review. It is wonderful guests like yourself that recognize why our hotel is the best place to stay when visiting South Florida. We look forward to your next visit and thank you for your business.
Michael Allen - General Manager
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942 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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Vermont
Level 4 Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 6, 2013

This was probably my 7th stay at the Boca Renaissance, which I've always enjoyed. But: this time, returning after two years, I was disappointed.

My first room, 233, simply had a musty smell. I first attributed it to Florida humidity, etc., then became really bothered by it. The room also had a ratty desk chair. Reception agent quickly and cheerfully changed me to 237, which had no odor, so I knew it was definitely a problem with 233.

The rooms need renovation. Each time the A/C activated it sounded like a small truck barreling through. Only two bath towels, no bathrobe in this 4-star room, with an old bathtub and weak, boring, cheap shower.

Next trip to Boca...will look at other hotels, unless the Renaissance announces "all rooms newly renovated."

  • Stayed January 2013, traveled on business
    • Value
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Helpful?
1 Thank GreenMountains18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 7, 2013
Dear recent guest,
We always appreciate the feedback from our hotel guests and were glad to hear that the staff service follow up exceeded your expectations - the Service at the Renaissance Boca Raton Hotel is always, thank you for taking the time for providing feedback. The hotel staff is focused 24/7 to follow up on any potential guest issue and are always eager to ensure our guest stay is the very best. We have recently re-painted / re-sealed the entire exterior of the hotel, increased our preventative maintenance program and are always focused on the quality of cleanliness in all the guest rooms. We appreciate you choosing our hotel when visiting Boca Raton.
Michael Allen - General Manager
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Wheaton, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2013

Michael Allen, General Manager of the hotel sure knows how to hire and train his staff. Mr. Alen is very visable to all the guests to make sure his hotel is run to the highest standard. Everyone makes you feel like a valued guest. Mr. Freely is a prime example and is the first person who greets you as you walk into breakfast. He is quick to learn your name and has your drinks on the table almost before you sit down. Mr. Freely takes great pride in his attention to detail and demoistrates a very strong work ethic. I would recommend this hotel as a "home away from home" for guests who value being appreciated for their patronage.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tyra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 7, 2013
Dear Valued Guest,
I want to take a moment to thank you for the very nice compliment. “Everyone makes you feel like a valued guest”. We have a wonderful staff from the front of the house to the "heart of the house" team - I truly appreciate you recognizing them and specifically Freely. He is a wonderful addition to the restaurant and works to ensure the guest breakfast experience is the very best. "Home away from Home" - is our goal and we want to make sure we exceed our guest expectations. Thank again for staying with us at the Renaissance Boca Raton Hotel and we look forward to your next visit with us.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
144 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 4, 2013

We stayed here for one night on our way from Orlando to Key West in December 2012. We checked in around 6 pm. The check-in was smooth and the hotel staff was friendly. There were different kind of cheese and small cocktail drinks at the lobby, free for hotel's guests. This was a very nice touch in welcoming guests during the check-in. The room was roomy and all the standard Renaissance Hotel amenities. I wish there were queen beds instead of double beds. The pool area was very nice and gave resort feeling. The decor of the Lobby was nice and contemporary. I enjoyed the reading area that gave a homy feeling.The only negative point is the interent wasn't free. Another items was that there were only three sets of towel for a room sleeping 4. We had to ask for one more set of towel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 5, 2013
Dear valued Guest,
Thank you very much for taking the time to write your feedback on TripAdvisor regarding your recent stay. We very much appreciate all the positive feedback including the wonderful comments on your check in experience our welcome reception and the amenities provided at the hotel.
It is great customers like yourself that take the time to share their feedback. We really appreciate your business and look forward to your return visit to the Renaissance Boca Raton Hotel.
We value you as a VIP customer.
Michael Allen – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 3, 2013

I want to be positive but sometimes small things make the diffrence. Staff at this property is excellent and they will go out of their way to make you happy.
The rooms need to be renovated for this property to be full 4* and to meet current standards; specially bathrooms. There seems to be luck of cleaning maitenance around the pool. Location could not be better. Overall we had a very good time

Room Tip: Ask for Room with a Pool View
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 20, 2013
Dear recent guest,
Thank you for all the positive feedback and recognition of our staff service. We work hard each and every day to exceed our guests expectations and it sounds like we met your service expectations. We will share your feedback on the guest rooms and thank you again for your business.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 5 Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 31, 2012

Traveled to this hotel for business in early December 2012. Hotel is very nice, which everything you'd come to expect from the Marriott/Renaissance brand. Hotel lobby was very clean and staff welcoming. The room was great with the wonderful Marriott Bedding package. I requested a mini-fridge be brought to the room and the service was very prompt. My only complaint would be the wifi access was very weak. I was told it was due to room location, but it was very slow.

Overall, it was a great stay and I would defintely stay there again.

Room Tip: My room was near the elevator. There was no noise, but the wifi access was very weak.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 270Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 28, 2013
Dear valued Guest,
Thank you for all the wonderful compliments regarding your recent stay at the Renaissance Boca Raton Hotel. Your comment - Exactly what you expect from a Marriott - Is what we strive for each and every day. Consistently focused on commitment to excellence. We truly care about our guests and want to earn all of our guests business for a life time. Thank you for you business and we look forward to your return when visiting South Florida in the the future.
Michael Allen - General Manager
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Glasgow, United Kingdom
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 24, 2012

We arrived, tired and a little stressed but were immediately put at ease by the excellent reception staff.
Our room was spacious with a large comfortable bed. We had use of the Club room and the leisure facilities were above standard. We would certainly stay there again

Room Tip: Request fifth floor, facing pool
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael_goodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, December 27, 2012
Dear valued guest - thank you very much for the wonderful review on the Renaissance Boca Raton Hotel. We always appreciate our guests that take the time to provide us with feedback on their stay. Your positive comments will be shared with our staff - thank you. We appreciate your business and look forward to your return visit.
Michael Allen - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Boca Raton Hotel

Property: Renaissance Boca Raton Hotel
Address: 2000 NW 19th Street, Boca Raton, FL 33431
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Boca Raton
#3 Business Hotel in Boca Raton
#4 Luxury Hotel in Boca Raton
#6 Family Hotel in Boca Raton
#7 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Boca Raton Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
Discover Renaissance Boca Raton Hotel, a resort style, boutique Marriott hotel in Boca Raton, Florida's energetic heart. Steps away from Boca Town Center Mall, home to high end anchor stores and Apple. Host hotel for the 2011 Allianz Life Golf Tournament. Just a few miles from the white sandy beaches of Boca Raton, home of the International USTA Tennis Championships. Local attractions include the Morikami Japanese Gardens, Gumbo Limbo Park & Nature Center. Boca Raton is a mecca for higher education, including Florida Atlantic University (FAU), Lynn University, St. Andrews and Pine Crest Preparatory schools as well as corporate business headquarters such as Tyco, Office Depot, Oce, Jarden, GEO Group. Our Spanish Mediterranean style design and waterfall, resort style pool and tiki bar create a true South Florida experience. This Boca Raton hotel's 15,000 sq ft of flexible indoor and outdoor venue space is perfect for meetings, conferences, weddings and other events. ... more   less 
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Also Known As:
Renaissance Boca Raton
Boca Raton Renaissance

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