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“Exactly What You Expect from Marriott/Renaissance”

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Renaissance Boca Raton Hotel
Ranked #7 of 27 Hotels in Boca Raton
Certificate of Excellence
Orlando, Florida
Level 5 Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Exactly What You Expect from Marriott/Renaissance”
Reviewed December 31, 2012

Traveled to this hotel for business in early December 2012. Hotel is very nice, which everything you'd come to expect from the Marriott/Renaissance brand. Hotel lobby was very clean and staff welcoming. The room was great with the wonderful Marriott Bedding package. I requested a mini-fridge be brought to the room and the service was very prompt. My only complaint would be the wifi access was very weak. I was told it was due to room location, but it was very slow.

Overall, it was a great stay and I would defintely stay there again.

Room Tip: My room was near the elevator. There was no noise, but the wifi access was very weak.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 270Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 28, 2013
Dear valued Guest,
Thank you for all the wonderful compliments regarding your recent stay at the Renaissance Boca Raton Hotel. Your comment - Exactly what you expect from a Marriott - Is what we strive for each and every day. Consistently focused on commitment to excellence. We truly care about our guests and want to earn all of our guests business for a life time. Thank you for you business and we look forward to your return when visiting South Florida in the the future.
Michael Allen - General Manager
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938 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
Glasgow, United Kingdom
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 24, 2012

We arrived, tired and a little stressed but were immediately put at ease by the excellent reception staff.
Our room was spacious with a large comfortable bed. We had use of the Club room and the leisure facilities were above standard. We would certainly stay there again

Room Tip: Request fifth floor, facing pool
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank michael_goodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, December 27, 2012
Dear valued guest - thank you very much for the wonderful review on the Renaissance Boca Raton Hotel. We always appreciate our guests that take the time to provide us with feedback on their stay. Your positive comments will be shared with our staff - thank you. We appreciate your business and look forward to your return visit.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level 4 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 23, 2012

We stayed at this hotel for one night in December 2012, last week or so. It was a clean room. The bed needed to be updated. The staff were very pleasant, especially the nice young man at the tiki bar. He was in college and on break but working at the hotel. I would recommend this hotel. It is also located by the Boca Town Center Mall for a little shopping. Try the Cannoli Kitchen while you're in Boca!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, December 27, 2012
Drear valued guest,
Thank you very much for all the outstanding comments / the tittle "Nice,Clean & Friendly Staff" is what makes our guests want to return. Our goal is not to earn your business not just once but forever. Thank you for recognizing all the positive details we at the Renaissance Boca Raton Hotel does well. Thank you for your business and we look for your return back soon.
,Michael Allen - General Manager
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London
Level 6 Contributor
119 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed December 18, 2012

We stayed here for 4 days to attend a wedding. The welcome was great and we were upgraded to a very comfortable executive room. However we never managed to work out how to adjust the air conditioning. We controlled it by switching it on or off because the temperature gauge didn't seem to have much effect. The executive floor offers access to a lounge which provided lovely free breakfasts but not on the weekends - why? The public areas are very luxurious and the staff were always polite and welcoming. There is a pool and hot tub which were great. One area that did let the hotel down badly was the housekeeping. Replenishment of tea/ coffee etc was hit and miss but thankfully we just helped ourselves from the executive lounge. The bathroom supplies were nice (Aveda) but replacing them by the housekeeping staff was hit and miss. They even ran out of shower gel in the hotel, something I have never come across before. Such a pity because the rest of the hotel was lovely.

Room Tip: Get upgraded to the Executive rooms if you can!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GreyPoundLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, December 20, 2012
Dear Guest,
I would like to take a moment to thank you for your feedback. We truly appreciate all the positive feedback regarding our tropical pool, the wonderful breakfast in our concierge lounge, the staff service and all the positive experiences you had. I will also follow up on your comments regarding housekeeping and please rest assured your experience was an isolated situation not normally what our guest’s experience. Thank you for your business.
Michael Allen - General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
169 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed December 17, 2012

We stayed this past wknd to watch the final WNT game @ FAU. Upon check-in, we were given a room on the club-level (I believe since my husband is a silver member) but it was not cleaned when we arrived. Back to front desk, we were given another (clean) room on club level. This was the only snaffu of the wknd. Room was very clean and comfortable. Club level was nice with drinks but was out of water several times. The pool was beautiful, towels fluffy and bartender attentive and accomodating. Lunch poolside was nice...a little pricey for the portions but I expect that at a hotel. The manager, Mathius, was very very nice and apologized to us again about the room mishap and offered the valet to drive us to the game. We declined but upon our return he offered to take us around to the malls or restaurants and/or make reservations for us. We had him take us to Mizner and he recommended a few restaurants to us. We were to call him when we needed picked up. This was wonderful as we were able to have a few coctails and the parking was horrendous. The staff was always greeting us, asking if we needed anything and if we were happy. Compared to the weekend before at the Renaissance in Detroit...this service was amazing!!! We did not eat in the breakfast buffet (even though it was free with our pkg...we just aren't bfast eaters) but instead walked the one block to Starbucks each morning. This is a beautiful hotel with wonderful staff...even the maintence men greet you around the hotel!! We will definitely be back!!

Room Tip: even numbers face pool....5th floor is club level
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shellys6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, December 20, 2012
Dear “Fabulous hotel with top-notch staff”
Thank you for taking the time to write such a nice review on the Renaissance Boca Raton Hotel. We appreciate such wonderful feedback and the comments like; “service was amazing!!! & “This is a beautiful hotel with wonderful staff...even the maintenance men greet you around the hotel!! – We will definitely be back!!” as well as the acknowledgment of specific “key” staff members who exceeded your expectations.
We truly thank you for choosing our hotel when visiting Boca Raton Florida and thank you for your business.
Michael Allen – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
57 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed December 14, 2012

As the title of this review suggests, this hotel has both positive and less positive aspects. On the plus side, the staff was very helpful, and the common areas (particularly the lobby and pool area) are really very attractive and appealing.

However, the rooms were very ordinary an in need of refreshing and updating. The bed in my room was so soft and saggy that it was hard to get comfortable enough to sleep, and the air conditioning did not cool the room even when the thermostat was set at 68. The wake-up button on the phone did not work, and the remote control did not work consistently.

This place is just fine at the very modest rate that I paid for an off-season night, but it certainly needs improvement at the in-season rights that it no doubt will charge.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dpster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, December 20, 2012
Dear recent TripAdvisor customer,
We recently received your comments and thank you for recognizing our wonderful staff. We appreciate when our guests recognize our staff for their commitment to excellence and ensuring we are focused on the details. The hotel has just completed an extensive exterior project with re-painting and sealing their entire exterior of the hotel. This will improve protecting the hotel from the external elements. We are also renovating our outdoor "signature" Veranda area and continually focused on improving our cleanliness standards to be the cleanest hotel in South Florida. Thank you for your business and we look forward to your return visit.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers FL
Level 5 Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed December 11, 2012

The only nice thing I have to say is that the pool is decent. We were there for a wedding with 100 plus people. The weekend started off poorly because they failed to honor our request for a king bed. The person at the desk explained that they had 20 surprise additions the night before so they didn't have enough king beds. They offered the person in front of us free breakfast because they got angry. We didn't get angry- we didn't get free breakfast.

The rooms are average. Looks like this place was a Holiday Inn that they added marble tiles to the bathroom and called it renovated. My wife's pillows smelled from the perfume of the person that was there before suggesting they didn't change the sheets. The air conditioner was loud.

The staff failed to deliver our welcome basket for being a groomsmen in the wedding and failed to charge the groom for our rooms even though the staff had been asked twice to do so.

We ran out of toilet paper and needed our towels refreshed. I stopped by the desk at 5pm as we had the do not disturb sign up most of the day. When I came back at midnight, there was no toilet paper or towels. Tried to call the front desk and housekeeping but no answer so we ended up going to the public bathroom and stealing kleenex to use at toilet paper.

I did hear from the other guests that the restaurant food was good- better than typical pool bar food. That is about all I can say about this hotel. Won't stay here again no matter whether the wedding party is here or it is cheaper than other places.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank broadcast9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael A, General Manager at Renaissance Boca Raton Hotel, responded to this review, January 7, 2013
Dear TripAdvisor Guest,
Thank you for the positive feedback on your food and beverage experiences at the pool. The Oasis Bar & Grille is a wonderful setting that you cannot find anywhere else in Boca Raton Florida.
We are always looking for objective feedback from our guests to improve the quality of our guest experience. However, the first comment - "worthless staff" is disappointing on several levels of objective feedback - The Renaissance Boca Raton Hotel staff focuses daily to ensure positive guest satisfaction; one guest at a time = the results have proven positive with all the great comments from the 50+ Outstanding comments over the past 12 months.
The hotel is always focused on the “attention to details” including amble paper products, cleanliness of the guest rooms, quality food presentation, wonderful hospitality and friendliness of staff and overall a great guest experience with many of our guests returning time and time again.
Michael Allen - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Boca Raton Hotel

Property: Renaissance Boca Raton Hotel
Address: 2000 NW 19th St, Boca Raton, FL 33431-7362
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Boca Raton
#3 Business Hotel in Boca Raton
#4 Luxury Hotel in Boca Raton
#6 Family Hotel in Boca Raton
#7 Romantic Hotel in Boca Raton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Renaissance Boca Raton Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
Discover the Renaissance Boca Raton Hotel, a resort style, boutique Marriott hotel located in the heart of Boca Raton, FL. Steps away from Boca Town Center Mall, home to high end anchor stores and Apple. Host hotel for the 2011 Allianz Life Golf Tournament. Just a few miles from the white sandy beaches of Boca Raton, home of the International USTA Tennis Championships. Local attractions include the Morikami Japanese Gardens, Gumbo Limbo Park & Nature Center. Boca Raton is a mecca for higher education, including Florida Atlantic University (FAU), Lynn University, St. Andrews and Pine Crest Preparatory schools as well as corporate business headquarters such as Tyco, Office Depot, Oce, Jarden, GEO Group. Our Spanish Mediterranean style design and waterfall, resort style pool and tiki bar create a true South Florida experience. This Boca Raton hotel's 15,000 sq ft of flexible indoor and outdoor venue space is perfect for meetings, conferences, weddings and other events. ... more   less 
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Also Known As:
Renaissance Boca Raton
Boca Raton Renaissance

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