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“Good location and price but hidden fees”

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Boca Raton Plaza Hotel and Suites
Ranked #13 of 27 Hotels in Boca Raton
Certificate of Excellence
ferndale, MI
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good location and price but hidden fees”
Reviewed June 29, 2009

motel with upscaled decor. Checked in after booking on travelocity, and they tried to charge me more fees. After much arguing the clerk realized I was right. I paid for everything when I paid travelocity, no additional fees should have been charged (except for any room charges made while in the room). It was very late and we where exhausted. They are missing out on what could have been regular clients since we visit family in Boca very frequently.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tvrockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonOtto, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, June 30, 2009
Thank you for your recent stay at the Boca Raton Plaza Hotel & Suites. We would also like to thank you for filling out this review since we appreciate your feedback. We're sorry that had trouble with your pre-paid reservation. You're absolutely correct, Travelocity pays for the amenity fee and it's included in your total price as opposed to other pre-paid sites in which the guests must pay the amenity fee directly to the hotel. An honest mistake by the desk clerk and we're glad that it was corrected. We're sorry about the misunderstanding and hope to see you again soon.
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917 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Cape cod MA
1 review
Reviewed June 29, 2009

This hotel easy to find ! the room was amazing Great view clean sheets . The staff was great to ! every one smiled ! Had room service one night the Chicken Cordon Blue sandwich was great and hot ! The pool was perfect ! And the Tiki Bar fun !

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silver01222000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonOtto, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, June 30, 2009
Thank you for your recent stay at the Boca Raton Plaza Hotel & Suites. We would also like to thank you for taking the time to fill out this helpful review since we appreciate your feedback as well as the many TripAdvisor readers. We're glad that you enjoyed your stay and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire, England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 17, 2009

We stayed at the Boca Raton Plaza for one night on our journey around America. The hotel definitely appeared to be one of the better places in the area, and we found it clean, spacious and comfortable with a good-sized bed. However, the balcony was a waste of time as all we had was a view of concrete and extractor fans. My only real issue with this hotel was that we selected the hotel by using 'Roomsaver.com' where they advertised a deal at $39.99. Although the receptionist confirmed they had rooms when we arrived, when we produced the Roomsaver voucher, we were told that they did not have any of those rooms available - so it was going to cost $65!!! I don't quite see how they can participate in this kind of advertising, have rooms available but not be prepared to offer the deal. Everywhere else we have stopped have honored the roomsaver discount.
To top this as we were bringing our bags in the receptionist was stood at the door smoking!

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheRekindler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonOtto, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, June 25, 2009
Thank you for your recent stay at the Boca Raton Plaza Hotel & Suites. We appreciate your feedback and concerns. We're sorry the travel saver rate was not available at the time of check in. We encourage guests to book in advance at those special rates since they are based on availability. We hope that your overall stay was a pleasant one and hope to see you again soon.

Best Regards
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Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2009

This hotel is not new. I think sometimes Americans confuse new with clean and old with dirty. The hotel is not new but it is CLEAN. Same thing with the linens...always clean. It was comfortable and we were there for 10 nights. The pool area is very clean and comfortable, even the poolside restroom! Like the Tiki Bar and the servers were pleasant. We had 3 meals in the on site restaurant. All were delicious, hot and reasonably priced. The grilled mahi is wonderful! Portions were typical American oversized in my opinion. My only complaint is that housekeeping never cleaned the coffee pot! I had to do it myself which is no big deal. The room was equipped with a safe at no extra charge...a r eal plus. Wi-Fi signal low sometimes but most of the time was ok. Good location, easy to find. All staff were courteous and helpful. Parking abundant.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenleaf58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonOtto, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, May 22, 2009
Thank you for your recent stay at the Boca Raton Plaza Hotel & Suites. We appreciate your review since we value your feedback. We're glad you had a pleasant stay and we welcome you to come stay with us again.
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Atlanta, GA
Level Contributor
156 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed May 10, 2009

Got this hotel via Priceline for a 1-nighter in May. PL grades it at 2.5 stars, which I think is about right. The pool is a nice value-adding attraction, in that they have a bar and, on the weekends, entertainment. The pool is average size, but the 104-degree jacuzzi is comparable to what you see at 3 and 3.5-star places. Many guests appreciated just being able to hang out around the pool for hours, getting drinks and food there as well.

There's a single Internet terminal in the lobby, which is nice when your budget doesn't allow for laptops, wi-fi and all that. The room was well-kept and had a strong air-con. The bed, pillows and sheets were consistent with a 2.5-star place. Standardizing a frig and a microwave is a nice touch, especially with these things likely made inexpensively in China anyway these days.

Having an 11 AM checkout is a slight ding, IMO. Noon is better.

All in all it's one of the better "value" propositions I've seen in the area. Too many "legacy" places on U.S. 1 have lazy managements that stretch out renovations, let the places get tired, but still charge "market" rates based mostly on location. So you pay too much and get too little. This one, though, appears committed to delivering value in return, and for some travelers is a worthy alternative to paying a lot more to be on the beach.

  • Stayed May 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ploughman8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonOtto, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, May 18, 2009
Thank you for your recent stay at the Boca Raton Plaza Hotel & Suites. We would also like to thank you for filling out this honest and kind review since it is important to us and the many TripAdvisor readers. We're glad that you enjoyed your stay with us and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Babson Park, FL
Level Contributor
151 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed April 19, 2009

The Boca Raton Plaza had clean rooms, comfy beds, and had all the ameneties we needed for our weekend getaway. The restaurant had wonderful food and there was even live entertainment out at the pool! The hotel was close to other restaurants as well. One down-side was they did not have any complimentary shuttle service to the beach or to the rail station. Another thing that was a bit unfortunate, but I realize they cannot control, was the loud screaming kid in the room next to us at 11:00 at night. I guess the walls are not soundproof and you have to realize that when you travel stuff like that does happen. One final difficulty was the a/c did not seem to cool well. The thermostat said 60 but it felt more like 80. I was wishing I could just keep the fan on to drown out the sound of the kid next door crying but that was not possible. Overall we would stay here again and would recommend to others who would like a clean, friendly hotel with a bar, restaurant, and nice location.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rplove5662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BocaRatonOtto, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, April 23, 2009
Thank you for your nice and understanding review. You're feedback is important to us and the many TripAdvisor readers. I'm glad that you're an understanding traveler and we hope to see you again soon. We always want to make sure that our guests leave satisfied. Best Wishes!
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portsmouth england
1 review
Reviewed March 20, 2009

found our room very dank and musty, bed linen not as described on web site neither was the bathroom, couldnt wait to check out. Didn't fancy trying the pool or restaurant because of the state of the room

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrskipling424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
plaza1richard, Manager at Boca Raton Plaza Hotel and Suites, responded to this review, March 22, 2009
Thank you for your recent stay at the Boca Raton Plaza Hotel & Suites. I would also like to thank you for filling out this review since your feedback is important to us. I'm sorry you didn't enjoy your stay with us. We have a very nice property with all different kinds of amenities for guests to enjoy. We wished we could've moved you to another room if you felt the one you had was not satisfactory. Hate is a strong word.. We want all of our guests to have a pleasant experience with us. Maybe next time...
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Additional Information about Boca Raton Plaza Hotel and Suites

Property: Boca Raton Plaza Hotel and Suites
Address: 2901 N Federal Hwy, Boca Raton, FL 33431-6701
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Boca Raton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Boca Raton Plaza Hotel and Suites 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Boca Raton Plaza Hotel & Suites is a lush, tropical oasis nestled in the heart of exclusive Boca Raton. Completely renovated and re-opened in 2003, the Plaza offers luxury resort exclusivity at surprisingly affordable rates. The Boca Raton Plaza Hotel & Suites is a short distance from many favorite Boca Raton and South Florida attractions and things-to-do. Florida Atlantic University and Mizner Park are ONLY 1 1/2 miles away! If your passion is world class shopping, golf, performing arts or just relaxing on a pristine beach, you will find that and much more only minutes away! ... more   less 
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Also Known As:
Boca Raton Plaza Hotel Boca Raton

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